Look Fantastic

I placed like 5 orders, canceled all my orders. When i asked what happened, why did my order get canceled? Customer service says get back to me in 2 days. 2 days later my account has been deleted. All my enquiries are gone.

I then register again with the same email, lodge another complain, demanding an answer as to why my order was cancelled, again they stoop so low and deleted my account.

Started a chat using the online chat function, they totally ignored all my questions and ended the chat. Useless.

Few days later got an email saying my order was canceled due to security reason. Whut?

I honestly don't believe this is a legit website. Probably some website made to look fancy to scam money.

The worst customer service on the planet!"

We have been using L'F' for around 5 years plus, spending around 3000UKpounds per year, do you think that would be classified as a good customer? Apparently not, our last order for 800 pounds was made 11 days ago... after 5 emails no replies then 4 telephone calls costing us around 50 pounds [as we live in Kenya] we find out from some of the most surly unhelpful people, I've ever come across, that it's still in the warehouse, not even been sent, when we explain that someone is carrying it over for us in 2 days time, you'd be mistaken in thinking they'd rush it through, NO NO NO, Didn't even bother to call us back, we ring again 20 of the 40 items are out of stock and won't be in stock for 3 weeks or more!

Very disappointed! Horrible customer service!
Very disappointed! I have been ordering from this site for many years but never again. I recently placed an order and I accidentally typed in the wrong address, I sent emails immediately trying to correct the problem and trying to change the address and l received an email telling me they can't do anything abiut it. I then tried to cancel the order all together and received another email stating they can't cancel the order either so basically I paid for a product I will never receive. Horrible customer service. Never again!

I made a purchase at look fantastic, and paid for next day delivery because I was going to travel the next day! But it was not what was promised, my delivery did not arrive the next day, I contacted them but they did not respond. Ah 6am the next day they sent me an email saying my order would be delayed! And they gave me a £5 discount on my next purchase! I don't want £5 on next purchase look fantastic i want my order next day delivered! You don't deliver what you promise! I do not recommend this company!

The person who handled my live query on their website, called Neve, was not polite or helpful. Her responses about me being a first-time customer and not receiving a MAC gift I was entitled to but never received were cold and dismissive. She would not help and would not see how your terms for applying a first-time customer discount code were confusing. I had spent £50 with MAC, the fact that I am a first-time customer with lookfanstastic.com and received a discount has nothing to do with the gift I was entitled to. I am extremely disappointed in how you treat your customers, new or otherwise. And I want to make an official complaint on how I was treated here. This is not professional. I asked Neve to cancel my account with yourselves but I sure hope you will get in touch to discuss this matter further. Thank you.

It took me almost 2 weeks to get the parcel. I have to buy another shampoo from the store to wash my hair. Can't believe there is a such slow delivery in 2020!

When I opened box, the shampoo liquid was everywhere in the box. 1/3 of the shampoo was out of the bottle! I was going to return the parcel but there is no delivery note in the box telling how to return. I guess there is no return policy for the customers. Terrible purchase experience. Worst of the worst. I will never purchase from this company again no matter what promotion they have.

It has been 2 months to place my order. Didn't get any single information regarding my product. My whole money has been wasted. Don't buy any product totally time wasting and money wasting. Fraud site

@lookfantastic Immensely active on Social Media, but what happens when it comes to your customer service?
The order which was suppose to be delivered by 27th of Nov is still undelivered and despite several follow up messages, there is no response from your Customer Service Team.

I bought a 6 monthly subscription for a friend, unaware of the auto renew policy. Once I realised this, I called to cancel but I couldn't until a full 6 months delivery and fees had been sent and collected.
Not cool.

Ciera has the worst customer service I have ever experienced in online shopping. They will not give you your own order information if you forget your account log in information even if you have the order number and every other information that you need to place an order. She did not want to help from the beginning and just gave me attitude the whole time. The system itself is very glitchy and unreliable. Overall, a very sketch business.

I made an shipping enquiry. I have been asked to repeat myself continuous. I have been told they would contact the courier, that I should wait for 14 days, After 14 days, they told me that I will have my replacement been sent. However, after I sent them the DOR form, they told me they have to contact the courier, I will wait for 14 days. What is the matter? Why this loop? Haven't they already contacted the courier 14 days ago?

It's been about two month, and I can't have my replacement!

I bought 5 items 20 days ago I received 3 items and they told me to re pay for other 2 items. I sent proof that I paid for all 5 items at once and they said they can see that so the finance team will resolve within 3 to 5 days... its now been 20 days and I'm told another 3 to 5 days. Daylight robbery

I ordered a 6 month subscription in January and the last couple months I didn't even receive the box. I tried to cancel it but they wouldn't let me because they don't have a way to cancel your subscription and when I tried to get help with it they were not helpful at all. I turned off auto renew which they said would basically cancel my subscription and I wouldn't get charged again but they keep charging me for this box and it never arrives. Do NOT buy anything from them it's a scam.

I ordered a set of toiletries for my husbands birthday. They charged my debit card but the items didn't arrive. When I contacted their on-line help to ask what the delay was, they said they couldn't do anything for a further 5 days, which was after his birthday. They had 3 weeks to get this delivered. Today, on his birthday I asked what happened, and apparently the courier had lost the package - but why couldn't they have asked that 5 days ago? It only took them 20 seconds to get the answer. I've asked for a refund and they've sent me a form to fill in, to allow them to investigate, even though they know what's happened. I have to print it out and sign it, then scan it in, before they will consider giving me my money back. My husband hasn't got the gifts I wanted him to have because they wouldn't act when I initially contacted them. And I'm spending even more time now sorting this out just to get my money back. I'm very disappointed.

I ordered goods on 14th September, due for delivery 18th September. It is now 2nd October. I have never received any goods and have continuously been ignored when I ask for a refund. I can only warn people about this website, On TrustPilot my complaint is shown among many positive but if you look deeper at the reviews you will see there are many dissatisfied customer who have received appalling service as I have- it is disgusting. I will soon set up something so we can all complain to the Mail on Sunday as this should not be allowed to go on!

Beware, they won't post a negative review!

I made a large purchase with multiple items, most of them were new to me. Some of the items were rubbish, so I decided to post reviews as well as for the products that I loved. Few days later I checked and my positive reviews were posted and the negative ones weren't!

I emailed them asking why is that, and it is now over a month later - still haven't heard from them. I will write a letter to the Directors (I have access to the Company registration details).

Regards,
Jane

For several weeks now I have been trying to obtain a returns label for a faulty order (one item was a powder which smashed and leaked all over the other one)

Not only have they not apologised, they're actually WITHHOLDING my right to return until I can supply them with a "clearer image".

At first I was willing to help and sent them pictures, but after getting the same message for weeks it's clear they're being deliberately obstructive.

What about older people who don't own a smartphone and order from desktops? Are you going to penalise them too?

LookFantastic - My order number is *******. Enough messing me around, if I don't receive your return address by the end of the week I'm going to my bank to reclaim the funds.

Not fantastic offer free gifts which never arrived then apparently when I complained is no longer in stock, 5 emails and 8 days later shocking service avoid it at all costs feel unique are heads above

I have given 3 stars due to the fact, this must be about the fourth time I have tried one of lookfantastics emailed 'so called' offer codes they have sent to me, either as app exclusive or via their website, and they never work! Tonight I was emailed with an offer of free delivery on all orders ends at midnight, seemingly no code needed. Hmm... so at 10.30pm I tried to make a purchase and guess what it tries to charge me £2.95 shipping! If your offers don't exist Lookfantastic, stop sending the emails!

I ordered a hairdryer in the US, but it doesn't work in my network. There's not information about voltage in the description of hairdryer, but it's one of the most important options for every devices you sell! The LookFantastic refused to refund me the postage costs for return defective item. For me shipping cost for delivering hairdryer back to England is equivalent to the cost of the hairdryer.
I don't recommend this store anyone!

Just received my order, It's clearly a fake product. The bottle looks authentic but looks like it was used before (scuffs, marks), and looks like they filled it with a cheaper product. I'm so disgusted, i'm just going to put it in the trash. Don't trust them...

They advertised a free beauty bag with a purchase over $100. I purchased $120, and they did not send me the bag. Their customer service reps told me they could not send it manually. It was their website's fault for not adding the bag automatically, and then they weren't willing to fix their mistake! This amounts to false advertising and lies. I will never shop on their site again.

(This review is from lookfastatic.at) I ordered 3 months of subscription boxes. None of them arrived on time and without me chasing the package. One got lost, of course no refund. Products were not worth the price of the box and the diversity was very poor. After 3 months they continued charging my credit card even though I had bought a 3m subscription. Horrible costumer service. Do NOT buy from them, you can get so much better!