Look Fantastic

They sent me fake products, it was obvious as even the bottles didn't look as they have to and didn't match the picture in the site.
The customer service is awful! They reply once a day, keep delaying me and only after saying I'm going to report to UAE police, they provided me a return link.
To my surprise to return I'm not only need to pay for return, but also go to the post office!
I'm so shocked they are allowed to work legally!

I am currently having a battle with customer services. I've been sent an ESPA face cream that's either a fake or old stock. As soon as I opened the jar you can smell its stale and disgusting. It's not like the product I e had in the past! Look fantastic are refusing to accept a return as "the items opened". It's unused, in original packaging and is not fit for purpose. Lesson learned, Save yourself the hassle and stick to buying from the manufacturer.

Always check the reviews before buying online. Absolutely no customer service and my order never arrived. They claimed it was delivered but yeah, why then am I writing this review? $130 gone down the drain and worst of all, still need that night cream!

Order arrived half missing and damaged items, slowly resolving each one in a very drawn out and painful customer service process, it feels like they hope you'll give up, no one can actually be that bad! Suspect delivery packaging too. Over 2 months later, one more item to go and even that they're disputing. They should not be trading!

Believe me no matter how much you want some product just avoid this e-commerce. They use the worst courier service in the world. My parcel has been stuck since 15 days apparently for no reason. I have to now soon leave India without my product and 6000 Rs. Wasted on a bull$#*! of a company. Please please dont use this site. Even 1 rating is too much

I ordered an advent calendar at the end of September. I got about a dozen shipment notifications and a tracking number, but DHL has never even received the package from them. Their customer service is some sort of email bot, that cannot answer specific questions - definitely not a human on the other side of their emails. I tried looking up their company executives and found there are none. It seems like a fancy front end website, which looks great. Don't give them your credit card information.

I spent £240 when they said upgrade to trackable shipment last Nov, totally nightmare. All information prove I never received parcel, but they refuse return my money due to their courier issue. Useless cs keep telling me to wait without deadline, and also said they are not liable if parcel lost in the end! Don't surprise they really said so. If you have £240, throw into water even better than buy from them. Scam company!

I've placed an order of a high value 1 month ago. My order is marked as delivered but never received anything compagnie keep on replying with robotic answer and asking me to wait ages. Do no trust them I'm still waiting to understand where's my order

I placed an order which they claim was dispatched and despite several follow ups via message which is the only option to contact customer service I am only receiving auto response emails about returning items that have never arrived. No resolution in sight and certainly no refund. This site is a scam. Beware!

The worst online shopping experience I've ever had.
They shipped only half the items in order even though they claimed to have sent all the items. 7 out of 14 received. The package was in blue plastic bag. No wrapping. All the items were broken or damaged.
Their customer service is unbelievably stupid and incompetent. Asked questions like did some of the items get accidentally delivered to a neighbours house even though I had used the click and collect service. I had to repeat my message 4 times and they came back with nonsense replies.
Not sure if these guys are just extremely stupid or scammers but the outcome is the same.

When my parcel arrived from Look Fantastic it was soaked in shampoo due to poor packing of my order.
I therefore sent the shipment back and filed a complaint that has been pending for weeks.
Today, almost a month later, l am still waiting for my products that I payed for on Black Friday.
I have urged customer service to resolve the issue by simply replacing the damaged products that was returned to them.
I'm sorry to say that their level of service is terrible, which is a shame since their product range and offers are good.

Did not ship either package for sure because it says they split my order into two separate shipments neither of which arrived though it says it did!
Contacted Canada Post they said my name or address isn't even in the system for any parcels
Spent hundreds. Have attached pictures of screenshot of tracking as well as order notice. I have no reason to lie about not having received shipment. Thieves. Liars. Cons.

Very bad customer service. They sent the package with wrong information, and they took 20 days to reply to my email. The items are damaged in transit and they didn't refund me until today.

I recommend everyone to stay away from this website, if what you are looking for can be found elsewhere (like Amazon), go to the other websites.

I placed an order on Look Fantastic three weeks ago. Although the order never shipped, is not even in the process of shipping, and despite my requesting at least 4 times that they cancel the order, they are holding on to my funds. The parent company is having financial difficulty and it seems they are trying to artificially pump up their revenue-- at the expense of anyone foolish enough to place an order with them. When you think about it, it's a great business model: take money, never ship the product!

I have received two orders from look fantastic. Both orders were just tossed in a box, no wrapping or padding. Both times the products leaked all over the box which fell apart on delivery. And there is no way to contact customer service.

Ordered a £202 Tom Ford aftershave for a gift for my son on his wedding day. Tracking said it would be delivered a week before the wedding. Yes you guessed it the wedding has been and gone and the aftershave has not been delivered. Over 200 text messages between me and LF constant wait 24 hours then 48 hours then 3 working days! I have repeatedly asked for a refund but to no avail they lie to you and you have to keep re explaining what's happened no one reads the messages. Emails bounced back so all had to be done on text. Do Not give them your money.

This company is crap! They give you an estimated shipping date and but you'll never receive it by then, especially if you live in the States. I'm then told that it can be 30 days from shipping, but I still never received the item and tracking stopped three weeks ago. Buy your items elsewhere!

Read the Reviews they are Scam bought reviews. Check the REAL Facebook reviews in the comments. Waiting 3 weeks for my order, they say they can't refund as it s out for dispatch but can't provide any evidence of this. Be very aware if you purchase from here like 100' s of people you won't receive your product or a refund. You will be fobbed off on email and online chats.

They indicated the wrong receiver in the shipping documents (proof provided to them) thus the package cannot go through customs clearance. I requested to address the issue with couriers (supported with a photo of my ID as requested). Today I sent the fourth message to the Customer Support team yet keep receiving the same mindless automated messages back 'advising me' on the consequences of failing to take action. Seriously!?

They sent me a shipping notification for a product I ordered with a tracking number etc. I followed the tracking for a week because it was a very expensive item. After week it appeared to be stuck at customs, only when I called both carriers neither of them had any info about the package. Turns out it haven't even been sent.

Terrible company to order from. Highly advise against ordering anything from them.

I made an order more than 2 months ago for about 5394. 97 (). The parcel has never been delivered, and the customer service is completely unresponsive. They do not care about the reviews, about all the frustration a customer has (and I had A LOT of frustration talking to them, it's like talking to a wall), they don't care about their reputation or customer's lost money. And they were lying they were gonna help me find my parcel, while what they really did was massively ignoring all my complaints. That is a nightmare experience and I do not advise anyone purchasing from them.

Btw, if you see them politely replying somewhere "please message us and we will resolve any issue" in reply to a comment like this one - this is another lie. Their customer care asks for your name and address for 1000 times and never does a thing. They pretend they do not see what you've sent them in a previous message.

Never, never, please never buy anything from them!

Having bought a perfume with a 2/3 day delivery i received an email saying effectively delivery will be whenever they decide to make the contract - which could be next year, next decade who knows. So i tried to cancel and thats when you realise its a scam site as they try to tell you the only way to cancel is to write to some back street address in Cheshire.

Placed two huge discounted order on Nov 11 and and 24 days passed,got nothing, told me both lost which is ridiculous, one of the packages was out for delivery on Nov 22 and it was back to their warehouse! Do not buy from them! Their service is worst and waste time and energy!