Look Fantastic

Ordered an expensive perfume (100€) for my mom as a gift for her birthday. Ordered it on the 2nd of January, "shipped" the next day and due to arrive between the 7th-12th. Every time i checked the tracking link THEY gave me it said no reference of your parcel. Emailed them on 3 different occasions about this, I even gave them time to just ship it then and there but was told every time that my package had DEFINITELY been shipped and they couldn't deal with my complaint until the 24th when it had been 21 days since it had been "shipped." On the 24th I was given a digital form to fill out with the option of completing it electronically or printing it out. This sheet was to inform the police and delivery service of my missing parcel. Sent it back filled out digitally and was then told they couldn't accept it because my signature had to be handwritten. Emailed them back saying That they had just told me I could do it electronically and magically I was given a refund after that. My package had never been shipped. They did not apologise or offer to send my parcel out again. They waited 21 days to deal with me just to refund me knowing it hadn't been shipped the whole time. 24th of January and no birthday present for my mom who's birthday was on the 9th. A joke. Had a friend who told me they had the exact same problem and that they just got a refund because their product was now out of stock after "definitely" being shipped. Worst company ever do not order from them.

Don't order anything from this seller! It's a awful experience! I made a order on 24th of November, with delivery by 28th of November, I didn't receive my order by 30th of November, I wrote them that I want to make a return, and I want a refund from them. Today is 18th of January, and by now I didn't get my money, they told me that they will refund me my money when the items I ordered will be back at their warehouse, and they tell me that the items are not back by now! JUST DON'T ORDER ANYTHING FROM THIS SELLER! Also I read a lot of reviews from other customers, and a lot of customer had the same problem, or the items are not original, or the items aren't delivered! Don't repeat my mistake!

Fast shipping and great customer service!
I have been ordering from this site for years now, highly recommended!

I live in the US, where customer service is not great, but way better than in the UK - and I know what I am talking about, as I lived in the UK for 25 years.
This company have the worst attitude and the most uncaring, nasty customer care 'specialists' / 'managers'.
After ordering my product from their website almost a month ago - which btw, stated that orders usually ship within 24 hours, I had to call them up 10 days ago to find out where my order had got to.
I did not receive one email of explanation from the company, but I was told that the product was in stock and that they were expediting the shipping.
Today, almost two weeks later, after not hearing a word from these people, I had to once again call them to enquire about my order.
I got the same BS excuse as before... technical glitch in the system, it was being expedited etc... do these people really think that we're complete idiots? Not once did the customer 'care' specialist nor her so-called manager Sarah, hint at an apology! These people don't give a toss about their clients or their jobs. They are so badly trained and they should NEVER EVER deal with customers directly. This person was dismissive and downright infuriating. There was no one above her who I could speak to and in the end, I asked for a full refund. Really... is this how people in Britain do business? I'm surprised that anyone ever stays in business with attitudes like that. These people aren't qualified to do anything, other than be polite and accommodating to customers, yet they have an air of snootiness about them, they are sullen and rude. I will never again order from them and if just one customer is put off using this site by my review, I would have done my civic duty! Get your act together LookFantastic, train these officious vipers to treat customers with the respect that they deserve, because right now, you're a total disaster!

I recently ordered an expensive
Strivectin Tightening Face and Neck cream Paid £41.5 from Lookfantastic online shop for my birthday, which I had a strong reaction to this cream. Only after used 3 days, my face and neck were red, itching, and burning, especially on my forehead and nose had small water spots! I stopped using it and contacted the Lookfantastic team, providing with the photos of my face reaction and all relevant information about this cream.

After a week, I got an email saying not action Lookfantastic team can be taken, except an apology! I am so shocked and disappointed with the way how Lookfantastic treat their customers!

It should be legally able to return/refund in 14 days! I don't feel this is a safe online shop, as customers interests are not being looked after. Lookfantatic DONT CARE THEIR CUSTOMER'S SAFETY!

You would be the next one ending up buying an expensive cream from Lookfantastic but getting an apology with an email, when having reactions!

DONT GO FOR Lookfantastic online shop if you don't want to be treated like me! Don't recommend Lookfantastic online shop, as they are NOT HONESTLY FANTASTI! If there is the choice to rate '0' I will definitely give Lookfantastic online shop a '0'!

DONT BUY FROM LOOK FANTASTIC
1. They send you order which was canceled online,
2. It takes them 2 weeks to do this
3. When you contact LF for the return, they dont tell what you need to do...
4. they delay issuing the Authorisation Number
5. Than they issue you wrong RA number for the Royal mail label
6. When you eventually return parcel back to LF they claim some items are missing, which is not true
7. When you start proofing the item are not missing your end as the post office receipt indicated the correct weight - (2 kg od salt)

I EXCHANGED 21 EMAILS WITH LOOKFANTASTIC IN ORDER TO RETURN WRONG ITEMS (7.7KG)

From the beginning, I have been given partial information, which makes me think that LF deliberately postpones every single step so the return is not possible. When the return is finally made LF informs me that there is 40 days policy. The return process is timely and frustrating.
DONT BUY anything from LookFantastic! Pay a little bit more and have a pleasant experience!

And you guys from Lookfantastic customer service; please do not bother commenting my review... I will not be reading it as I am busy posting the reviews to other review sites and social media; as well as writing to Ombudsmen! Cheers

I MADE AN ORDER, THE KERASTASE SERIES. MADE IT END OF APRIL, CAME IN 10 DAYS! I GOT WONDERFUL PRESENTS ALSO. I LIVE IN GREECE!
A VERY POSITIVE EXPERIENCE!
WILL ORDER AGAIN! AND AGAIN! AND AGAIN!