Loom & Leaf

This is my first ever review. I would love to meet the owner of the company he or she or they must be amazing! With how the world is today is is scary to make a 1,500.00 plus purchase and hope it works out. I can assure you this company is awesome. The mattress did not work out for me, it is a beautiful mattress and every step of the way was great dealing with order and delivery... but I did have to return and no questions asked picked up with white cloves and a smile and a refund. Thank you Loom and Leaf all that work there I will defenitely refer you to everyone I know! It is wonderful to deal with a company that you can feel a smile on the phone!

Great customer service but poor quality mattress. It arrived with a stain and a lot of loose threads. I contacted them about the stain and they offered to replace but I chose to try to remove the stain which I was able to. I purchased the relaxed firm and after 17 months my hips are hurting as well as my side. I sleep on my side. It doesn't feel very supportive. I'm not an expert in mattress manufacturing but I think the soft top layer is too thick and the high density memory foam doesn't offer support because of this. This is my second memory foam mattress. My first from Bedinabox I had for almost 10 years and the only reason I bought a new one was I was "told" that I should. No sinking or any damage to my previous memory foam mattress. It had a couple marks on the cover from moving but perfect condition otherwise. Now regret getting rid of it. The Loom & Leaf also has small tears in the lop layer of fabric. This fabric is very thin. I expect it to get worse with time. I have never spent so much money on a poor quality item. They have great customer service and good marketing which is why you see good reviews. Ask anyone after they've had it for a couple years what do they think. I've heard Saatva removes negative reviews from their website.

Great mattress I use for years I bought here and now I recommend to all my friends to make a purchase here! It really so good for my back and the price was affordable for me

I have slept on tempurpedic beds for years ranging from the rhapsody to their top of the line Grand. I was in the market for a new memory foam mattress and found loom and leaf. I was a little skeptical about buying a mattress without first testing it, but they did offer a very generous return policy so I decided to buy it. Turned out to be just as comfortable as the memory foams I had slept on in the past and slept even cooler, but for a fraction of the price. After trying the Loom and Leaf for a month, I decided that memory foam was not going to work for my back issues anymore and that I needed to go back to a spring mattress. (In the past I had really enjoyed memory foams and my back was better on foam, but my current back problem seemed to be responding better to traditional innerspring... which is why I called them for a refund). My wife loved this mattress and begged me not to return it. But sadly I had to call loomandleaf.com for a refund and within days they had credited my account the full refund minus delivery charges which is perfectly acceptable. They hadn't even picked up the bed and my account was credited back... now that is excellent customer service.

In the end, I still highly recommend Loomandleaf.com for anyone shopping for a memory foam bed. It was just as comfortable as my much more expensive memory foam mattresses in the past. You cannot beat their customer service and price point. Definitely a most impressive company and a quality memory foam mattress.

As an addendum, I realized that Loom and Leaf is the same company as http://www.saatvamattress.com
I sadly didn't realize they were the same company until after I purchased another innerspring mattress. However, if you are looking for an innerspring, I would definitely recommend Saatva as they are part of the same great customer service company.