Lord+Taylor

I ordered a dress for my mother to wear on my wedding day. The delivery was supposed to be a maximum of 7 business days. The order was December 29th. My wedding was January 14th and I went on my honeymoon the next day. Supposedly, the dress was delivered January 17th but I'm unable to verify. I dealt with their customer service who gave me the wrong delivery times then they stopped responding when I asked for a refund and information on how to return the dress. The person from their customer service that I dealt with was Har$#*!ha M. This was so stressful and I will never order from Lord & Taylor again. This was unacceptable.

I used to love Lord & Taylor but they have been horrible since they went online. The order before this one wasn't even processed because even though it showed as available online, they said they were sold out which wasn't so bad but this time, they just plain lost a long time customer.

Ordered a blazer. Came in damaged and not repairable. They want me to pay for return shipping and will not refund the original shipping costs. Junk products and damaged goods. Awful Customer service. No wonder they went bankrupt.

I ordered a dress from L&T less than 5 minutes of my order I called and emailed them to cancel the order. I realized that I had ordered the dress before and I did not like it. We left the Country for 3 weeks (September/October) we returned on Oct 6 and I had surgery the end of October. They shipped the dress but no instructions on how to return. I reached out to them to return the dress. They said you can not return after 14 days (their website said 30 days) no one was willing to help. The dress never should have been shipped because I contacted them with less than 5 minutes and asked them to cancel the order. Do NOT order anything from this company! They are not good at business. The dress was over $500 and now I am stuck with something that I don't like. I am extremely disappointed in their lack of customer service!

I sent in a return within the allotted time frame and was sent a merchandise credit. Tried calling for three months and no one has answered call. Tried using merchandise credit online and it says unable to place order. What is going on? Don't waste your time or money on this company!

During black friday weekend, I was trying to purchase a pair of boots. After much problems with their site, I finally checked out and my purchase was confirmed. Called them after a few weeks and found out from customer service that my order was never placed and told to reorder. Okay, I reordered again and still had a lot of trouble checking out so called customer service again was on hold for A WHOLE HOUR then customer service was really bad at english and spent another hour trying to enter my account details and kept misunderstanding my concerns. Finally at last, she told me that my boots were out of stock and offered no additional help. So several hours of my life completely wasted. Done with this business taking it to Nordstrom.

These people are a bunch of scammers. NEVER order from them! Please read other reviews. I, myself, should have read them before I placed an online order. Many, many customers have said the same thing.
I placed an order back in August. Never received it. It was returned in the middle of the delivery process. I NEVER requested a return. I contacted customer service, which you can only do via email, text and live chat, you can't talk to them directly. Several emails have been exchanged since beginning of September. They said they would give me a refund and I still have not received it. It has been over TWO months since I placed an order. It is currently mid October. This is ridiculous. Something needs to be done. I would give them a zero if I could! No wonder they don't have anymore stores.

I returned a $260 dress i got that had pulls and rips all over it in november, it is THE END of January and i still HAVE NOT gotten my refund. There is no number to call to talk to anyone and they have not answered any emails! This place needs to be shut down, no wonder its only an online store now. This is a scam STAY AWAY!

Color of duvet falsely represented, no free shipping as advertised and customer service is NO SERVICE. I had to pay for original shipping and now—because they falsely represented the product— they want me to pay an additional $10 to send it back? Forget it. Don't buy from Lord & Taylor. Buyer beware!

I ordered 2 dresses and paid for fast shipping and on the day rhe should have been delivered I got a notification that my order was cancelled due to not enough stock. They had my money for 9 days before they cancelled the order then another 7 to get my money back.
My daughter had also ordered a different dress which has still not been delivered after 20 days and they ignore emails.
Dishonest company take your money and have no intention of shipping your order.
Another family member has problem also. These dresses are for a family wedding and the time and service is horrible. Do No order

I ordered $70.24 in products but my credit card hold charge was $511.96. I called them three times, first two times I was on hold for 30+ minutes only for the line to go dead. On my third call, the operator said that charge hold is what they do to all items while they are fulfilling the order. This is why the business is failing. Can you imagine if Amazon put a hold on 4x the amount of your purchase? Then those funds will not be released until 5-10 days after your product arrives.

Horrible company. It's unbelievable that Lord and Taylor has not adjusted their return policy due to Covid 19. Every other retailer has shown flexibility during this unfortunate time with most extending their return policies for six months because of the quarantine protocols. Lord and Taylor expected us to return items within 60 days which was impossible since NY was shut down for more than 70! Even with the closing of their brick and mortar stores, they refused to extend their return policy. In fact, Lord and Taylor stores are still closed in NY, even though we have moved into phase 4. They have shown their true colors and I will be taking my business elsewhere. Do yourself a favor and shop somewhere else.

When I bought a pink Moon River dress from Lord and Taylor on sale, I had no idea it was final sale. It must have been in fine print. When I contacted customer service, they dismissed me. The dress was too big and felt like it was made our of rubber material. Horrible.

I placed a large order of 6 items with Lord and Taylor on 11/20/20 just before they shutdown their website and customer service support. After more than 3 weeks, I have only received 1 item from the order and I have no idea how to get them to complete my order or refund my money. I have placed a complaint with the BBB, but they responded saying that they shipped the complete order in different shipments but fail to provide tracking information besides the one with the 1 item shipped. I submitted a dispute with my credit card company but that will take a while. I am extremely frustrated and pissed at Lord & Taylor. Shame on you L&T for stealing from customers!---I see a lot of complaints about the same issue, Lord & Taylor needs to be held accountable!

I have been a Lordandtaylor store customer for over 20 years.
There was never any reason to complain about the quality of the product or service.
Lordandtaylor has always been my #1 store.
Today I ran into a problem that, by its very nature, shouldn't be a problem at all!
I have accumulated 445 points from previous purchases.
For over an hour I have been trying to redeem these points for my purchase today.
Asked for help from consultants, Help desk.
Nobody Knows Nothing!
You see, they need 24-48 hours to solve the problem!
I will lose all my items during this time as the quantity of each item is very limited!
The boundless irresponsibility of Lordandtaylor!

Ordered a dress for a wedding ….delivery 4-7 days….after 12 days and several emails I was told there was no inventory and my order had been cancelled….the dress is still on their site in my size with "in stock" on it! I only knew of this cancellation because I persisted.
Now I await with trepidation my credit card being reimbursed. Do NOT buy from them.
Bad Reviews are many…complaints…run from no product to no reimbursements after being told a reimbursement was coming! I believe this is a scam site!

This is a follow up to my last review.
A Lord & Taylor representative responded to my emails and resolved the issue. I did receive the wallet. Everyone makes mistakes and it is how it is handled that matters even more.
Lord & Taylor did redeem itself and deserves this five star review.
Thank you!

I ordered a pair of shoes over a month ago, and have received no notification as to when they will ship. My account has already been debited, but I'm still waiting for my order. I have successfully cancelled my order

I went to buy my GF a watch from here for Christmas. After paying for the watch on Sunday, them processing my order on Monday, then giving me a shipping date of Friday, they cancelled my order on Thursday. What store does that?

I will be taking my business to Amazon. This is why the American department store is on the decline and they are all going out of business. Reliability is key.

I ordered 4 pairs of shoes for a wedding. Three were damaged, I kept one pair. After putting me through hell making me prove with photos that they were damaged they agreed that I would not be charged shipping and that they would credit me for the erroneously charged tax. The total of my return was $212 and they credited me for only 1 pair when all 3 pairs were in the same box! Plus they deducted the shipping and they did not credit me the tax. After 3 months and 19 emails I am still owed $162. I will probably have to go to small claims court! Will never shop at lordandtaylor.com again.

Don't walk... run from Lord and Taylor Online. I placed an order for five items and three of the items are being sent from different stores with separate Fedex tracking numbers.

I just received an order that was supposed to be earrings and a belt. I received the belt and no earrings. I called customer service and they told me that someone will call me within seven days. Unbelievable!

I'm calling my VISA bank and putting a stop to the payment and will be sending the bloody belt back!" I will never do business with them again... online or inshore!

For gold standard customer service, these people need to follow Barneys and Nordstroms lead.

Update: Received a call from Lord and Taylor one month later to discuss my issue. I told them that my bank had credited my card three weeks earlier. Unbelievable!

I am frustrated and very disappointed! The order I placed online will not reach me in time for the event I need to attend. I bought the garments online because the website led me to believe that I would get them in plenty of time prior to when I needed them. The reality... slow to pick and pack, slow in transit. Now I need to scramble to get to a brick and mortar store, because the shipment most likely won't get here in time. I have always had success in Lord & Taylor stores when shopping for special occasions, but the dot com experience was the absolute worst. I told the customer service rep this on the phone, but I want to be sure the L & T website people get this message. Never again. I know to get in my car or shop online elsewhere.

I purchased a pair of Veja tennis shoes. Had never before shopped with Lord and Taylor. I was supposed to receive a 30% discount for first time buyers. This never happened and I was charged the full amount. I contacted the "chat" customer service; I received an automated reply that someone would contact me; this never happened. I tried again to contact the customer service but with no results. I will NEVER again shop at Lord and Taylor. It is no wonder that they had to close their brick and mortar building if my experience with them is any indication of their customer service. This store doesn't even deserve 1 star but you are forced to provide at least one star.

I placed an order on-line for a pair of Hugo Boss swim shorts on September 25th and as of today they never arrived. I have contacted via email and text chat and they are useless. This is over 3 weeks now. I would never order anything again from them.