Loveandtheoryco

Love + Theory did a FABULOUS job and the photographs were GORGEOUS. However, the lack of communication and getting in touch was extremely frustrating. I was promised a preview of my pictures 2 weeks after the wedding (April 2023) but never did. FINALLY received the pictures in August. In my contract, I had a wedding album in which I would pick which pictures I wanted and then Devin would send me a preview before ordering it so that I could make sure it was what I wanted. I sent her the pictures I decided on in October 2023. Over the next few months I sent over five emails requesting a timeline on when I would see my album preview and everything went unanswered. We left multiple voice mails and still got nothing. I received it in the mail on September 25,2024, almost a year later. I also never received a preview or an apology for the delay. I was incredibly frustrated to open the box to see how small the album was it looked more like a photobook created by Shutterfly than a wedding album created by a photographer. Devin is an incredibly talented photographer, but the lack of communication was incredibly frustrating after the wedding. I also think the lack of apology and follow-through with sending me a preview was unprofessional.