First, unless you have an account, you will get no record of your order number (such as a confirmation email), thankfully I copied mine. I ordered a pair of lenses on 08/11/18. I hadn't received any shipping email so on 14/11/18 I emailed asking for a tracking number (as the lenses should have been in the post already). I received no response. I emailed again today on 18/11/18 but other reviews say they do not check these emails ever. Apparently the only way to contact them is to actually open a PayPal dispute, which I now fear I will have to do as I have paid for the items which apparently they just don't seem to plan on sending to me. Stay away from this company, PinkyParadise & Uniqso are way more reliable and actually respond to their contact email. Won't be shopping here again, hopefully I can at least get my money back after this huge waste of time.
I ordered two pair of lenses with a precription. But was disappointed and upset to have received three completely different lenses with no prescription. I immediately contacted the company the same day about the delivery. The company responded the next day saying that they would send my correct lenses and if I could send a photo of the thank you card along with the incorrect lenses, so I did. But after that all communication came the a halt. I forwarded the previous emails on the matter and I sent a new email asking if they would update me on the issue, will they ship my correct lenses. Still no response or package from this company.
I dont know what happened with this brand. I used to love loveshoppingholics and would only purchase contact lenses from them but their quality and customer service has gone downhill big time. I ordered lenses at the end of May, it's now the end of October and I have yet to receive shipping information let alone the lenses that I ordered. I tried to contact them every way I could think of; I messaged them on messenger, sent an email to their customer service, and sent another email to the email that was attached to PayPal and they didn't respond to me on any platform. Don't buy from loveshoppingholics unless you want to be scammed.
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