Lowe's

Do not use Lowe's for hurricane replacement windows. Eastern windows has an inferior product. I have been dealing with them thru Lowe's to replace windows that they installed that are so apparently defective for 6 months. The windows/glass passed QA twice by Eastern and they were still installed. $10,5000 worth of defective product. I sincerely caution you to not use Lowe's or Eastern windows for this type of product. Curious to see if this is posted.

Had the WORST experience with Lowes online. We ordered a wood mantel on line on Dec. 30th to arrive within a week. No updates and didn't arrive until Jan. 21st. Then when it arrived it was dropped in front of us and damaged it and driver said nothing. Opened it and it was damaged in 2 more places within the packaging - so most likely damaged at the store. Called for refund and pick up - the guys were very nice (not Lowes employees) were told they would arrive 12-4pm and didn't show up until after 6pm. Then no follow up from Lowes whatsoever! I guess they don't care about customers or customer service.

I ordered a product, got an expected arrival date and had the date extended several times; before employees started saying: "That product is no longer available"! Don't trust them; I got my product, it was a huge hassle though! They even attempted to have me pay more for a different product ('bait and switch')! They do not value their customers and will not hesitate to lie to you! Also; their inventory is clearly not accurate and they do not care if your time is wasted, waiting for products they don't have access to!

I've been a Lowes shopper for a lot of years. When I opened my small business in 2017 I bought a good deal of my kitchen equipment there, plus work for renovation. Early on I'd call the store and be transferred to a department where the person on the line was full of knowledge whether I had a question about a product I bought or one I needed. By 2017 calling the store routinely resulted in not getting a live person. The closest I came was a live person who transferred me to "Installation" only to be bounced back to the same person who then transferred me to Appliances. Imagine I'd spent $996 on a Kitchen Aid Dishwasher that I wanted to have installed to no avail from the company. The poor customer service, coupled with fewer and fewer employees available at the store suggests the company is trying to save money. The problem is it doesn't work. Customer service still matters a great deal. So today I've decided to shop elsewhere for products.

Lowes, New Braunfels Tx
After being ignored by two employees, I went to the service desk for assistance. I was directed to a manager named Sam. Sam was extremely rude, short, and would not look directly at me. He offered no help. Then I realized why he was not looking me in the eyes. It was because he was staring at my chest! I left without making the planned $500 purchase. I contacted Lowes who put me in touch with the store manager, Jason Trail. Mr Trail did not take my complaint seriously. He said he had spoken to Sam who denied everything. I guess that was enough for Mr Trail to sweep me under the rug.
Lowes will tell you how they value you as a customer, but it's BS.

I placed an online order to be delivered to my home. The delivery fee was $95.00. After five weeks past my scheduled delivery date, and 14 documented/recorded conversations with them, I still haven't received my order and they refuse to refund my payment.

I just want to let people know how wonderful the customer service is! Every time have been to Lowe's it's been a good experience. Lowe's is out of my way, but after trying to find stuff at Fleet, Menards or Home Depot Lowe's always comes through. All other stores never have associates in the department I need something in and if I can find someone they don't know anything about that department. Lowe's associate's are always in their department and usually know everything about it, if not they find out!

Stopped by the above Lowes to set up appt. For window treatments. They were quick to set up appt to measure. After Gabriel came and measured he said to wait till Lowes called for the next step. This si when the wheels came off. Waited 2 weeks with no call. Finally called them and no one was in the windows treatment dept so I talked to a manager who said he would check into the problem. It has now been another 2 weeks with no call. Don't think they want my business. I CALLED HOME DEPOT and someone is coming tomorrow.

We spent over $12,000 at lowe's in a 5 week time frame

We purchased 18 packs of tiles for $13.00

Each lowe's said there only taking 13 of them back.

Why after calling lowe's in Bay Shore several times and 4 times going there they still refused to help us.

We also called the Lowe's corporate number and was told the would call us in 48 hours no return call as promised.We a few days latter called again and said something went wrong and they would call us back,

Guess what its 2 more weeks and no call. There a true blue company that does not care about the costumers.

They beat us for $75.00 and refuse to even give us a store credit. I owned several businesses and never seen anything like this. All the bay shore managers and corporate did zero top help us so sad!