Lowe's

The Lowes customer service is horrible. They used to have an open return policy that has now gone to the other extreme. Nowhere on the receive does it indicate a limited period for a return and when I went to return an unopened box, they refused. Even the policy on the window was not followed. I will never shop there again! Called Customer Service and after an extended wait, they were useless.

I ordered a dishwasher on Oct 30th. It was to arrive in 10 days. The automated system sent me five new delivery dates as it kept postponing. Sometimes it even waited until the day of delivery to let me know another 5 days. The on line chat window is useless. It would be less frustrating if I didn't get the emails with bogus delivery dates. On Dec. 1st I went out and purchased a dishwasher...thank goodness because the latest update is this time is now out of stock. I with they had told me that a month ago!

I usually shop for the kind of items Lowes's sells at Home Depot to get a better price but I have and do occasionally shop at Lowes just to get something different or in a category where Lowes has a better or more stylish selection. For example we bought some molded ponds there and an electronic door lock, but I never even look in its lumber section. Eagle Hardware though was even better until it went out of business. The same rule that applies to Home Depot applies here though. If you want to buy just a few screws, nuts or bolts and might even need help finding which one matches what you bring you are much better off going to typical hardware store, even Ace Hardware and we like also a store that specialized in nuts and bolts of all kinds. I use Amazon.com to buy odd sizes of duct such as 5 inch ductwork to replace what was on a an old installation. Lowes does a better job of presentation of products than many of its competitors in terms of display.

Ordering packing boxes, ordered enough to get the "free shipping", next day text says "ready for pickup", ordered as a guest, called customer service, she says one was for pickup, one to be shipped, yet all one order. CSR was nice, assured it was all cancelled, but how can one order, one payment end up split with have for pickup, have shipped for free because I hit the threshold for free shipping? HOW? Their site is a mess.

Tried to order online, product was not delivered as promised, after 2 weeks I had to cancel. Local order have issue's with delivery. I had a delivery confirmed with customer service, didn't get a delivery as promised. No courtesy call to say sorry we can't deliver it and need to reschedule. When I called, the delivery manager was blaming a third party delivery company for the delay. That still doesn't explain why they can't call to reschedule.

Lowes store managers are male chauvinistic pigs taking advantage of women consumers. Lowes charged me $4,300+ for custom tile job to include custom wall base tile. The flooring company installers didn't speak any English clearly incompetent of following installation instructions As they only completed half the job & then claimed I paid for everything except for the wall base tile sitting uncut & uninstalled on the floor of my garage. Lowes i$ literally giving me the runaround by only giving me a partial $230 refund while trying to extort more money out of me now to complete a custom tile job I've already paid for while refusing to refund the full amount paid for product & install of custom wall base tile install!

We purchased interior paint in satin finish in a bright color to paint a wooden cabinet. We chose "signature" which out of six choices is the 4th. It is described, "Stands up to Anything". We applied it over primer, but it immediately began to chip from the smallest of contact. We had no choice but to purchase another can of paint. This time we bought "Reserve" in a semi-gloss finish. So far it is holding up.