Lowe's

Scheduled to have a refrigerator delivered at a rental priperty of ours. The 3rd party delivery company driving a Lowe's truck showed up more than an hour after texting and saying 20 min. Driver refused to change door to open to the left. Said he had to many deliveries. He wouldn't talk to his own delivery company (that wanted to talk to him) we had on the phone. He loaded up the fridge and left. Went to another company and bought a fridge and a range that use their own delivery people. Done buying appliances at Lowe's or Home Depot that use a 3rd party delivery company.

I have enjoyed shopping at Lowe's for years and have spent over $35,000 in their store totally remodeling an entire house ad yard!
I recently hired their professional services to do siding and they sent one person in winter to do the whole thing.
There are so many quality issues I can't even begin, then instead of siding under some windows they put aluminum with NO J Track or something and when a large rain came the kitchen ceiling flooded and caved in!

I have been calling and dealing with their customer service and insurance people and NOT ONE CALL OR EMAIL BACK ever! It's just horrific!

STAY AWAY

Bought an oven on line and it was delivered today. They actually left it here with a missing leg! It is so wobbly I can't believe they would leave it here like this! Then I try to call, NO ONE ANSWERS ANY OF THE PHONES! IVE BEEN TRYING ALL AFTERNOON CALLING SEVERAL LOCATIONS. RIDICULOUS!

Imagine you own a home, imagine you want to upgrade/update your windows and doors, imagine Lowe's enters the picture

Now imagine a salesperson -from the Paterson Lowe's-; kind, courteous, follows up, is polite about spending hours with you during the selection and approval process. Comes in the evenings making it oh so easy for you to sign on the dotted line. Promising in writing- a delivery and installation date 2 weeks after the contract is signed.

Now fast-forward 6 months into the future and note the following:

1. Windows that were either installed incorrectly or are missing pieces
2. Screens that are ripped and/or bent
3. A front door which -after much ado- was returned but never properly refunded
4. A lifetime guarantee which clearly nobody takes seriously and exists in promise only
5. A company which -even after trying to resolve issues with much patience and follow-up on the client's side doesn't care.

Unfortunately we live in a world where a company who has been lacking basic communication skills can survive, where a customer's complaints and attempts at securing what the signed contract called for a promise to the client- can not only be not kept but the customer also penalized for attempting to resolve the issue. I am left paying for a job half-done with no avenue for recourse.

How is that OK?

Never again will I buy from Lowe's. My first experience was an outside contractor that installed a storm door where the lock broke after 1 week. They were scheduled to come and repair the lock, they didn't and I ended up fixing it myself. The second was a lumber delivery that was several hours late and lied we didn't set a delivery time and 3rd was a refrigerator delivery scheduled for 8am to noon almost 2 weeks in advance. They didn't show as planned only to have the curior service to send an automated message delivery between 1pm and 5pm as not agreed. They wasted an entire day of my pay with no compensation whatsoever. Lowe's is simply pathetic in every way including the employee's who know little to nothing about the department they work in. Never again will I spend 1 penny at Lowe's.

SW Tucson store, purchased in store, tried to call appliance dept many times, never answered, This was a split order with 1 item to be delivered 7/14, after rest of the order did not arrive 6/16, manager assured me order would be delivered 6/20.6/20 rolls around, I hire someone to install dishwasher and they're here, no call, no delivery scheduled, no order shows up online and they can't find it using my cell number, my only number. Then they tell me they scheduled everything to be delivered 7/14 which is not what's supposed to happen at all. Then they say it can be delivered tomorrow, which they told me last week when they screwed everything up and delivery company told me that it's impossible to put us on the schedule 1 day ahead. Now Lowes is saying they will deliver appliances tomorrow again, which we know from above, is impossible, am I supposed to reschedule person to install dishwasher, have to pay them for time today already, so I can't do that. Total, screwed up mess, and I have no idea why, while at store, associate in appliances seemed great, pleasant experience, but order is not even in system under my phone number, then they find it, then they don't. I hate to start over at a different store but I am completely exhausted, at wits end. I mean if I enter an order number they've just confirmed with me and then online they tell me it doesn't exist, what am I supposed to do.

Great products and prices, but they don't care about our veterans. This company has successfully limited the 'veteran pool' by giving a 10% discount ONLY to active duty or veterans with a VETERAN ID CARD, which is now ONLY issued to RETIRED veterans with 20+ years, you don't count, effectively reducing the number of veterans they give a discount to. Even a form DD-214, which PROVES your service, is not good enough! Shame on them for not treating ALL who served the same! They ALL put everything on the line, no matter how long they served! It's WRONG to recognize only a select group just to save a buck!

My husband and I were planning on purchasing carpet from Lowe's in Newport TN for the upstairs in our home and engineered hardwood for a room in our basement. We were excited because they offered free installation including moving of furniture and removal of old carpet. Plus 10 percent off. It sounded great. We had to pay 70$ for someone to come out to measure which we understood we would be refunded with our purchase. This process took a month but that was okay. When we met with Gerry on Saturday to finalize our purchase the price was a lot more than we expected. There were dozens of add ons including extra for the moving of "oversized furniture ". Gerry blamed this completely on the installers but they are paid by Lowe's so that's not an excuse. None of our furniture is oversized. It's just norma furniture. Every bed and dresser in each room were extra. This was cut out and pasted at the bottom of the proposal which was strange also. I honestly think the whole deal was a scam. My husband and I were loyal customers of Lowe's and all of our appliances were purchased there.

The Lowes delivery man called my cell phone. I answered and heard him say something that was totally incomprehensible. I said what? Then he repeated the same incomprehensible thing. I told him that I could not understand what he was saying. At that point, he hung up on me. I did not know it was the Lowes delivery man calling until moments later when I received a text with the Lowes logo from the same number that called me earlier. The man showed up at my door 5 to 10 minutes later. When I opened the door, I asked him if he was the one who hung up on me. He nodded, then I told him you are supposed to say "sorry" after doing something like that. He turned his back to me and walked away.

That encounter was so bad that I am very unlikely to ever order anything to be delivered by Lowes to my home again. But to top it all off, the item I ordered (an electric space heater) was not delivered in brand new condition. The box was obviously previously opened and haphazardly taped shut, there was no packing material in the box to protect it during shipping, and there was no manual in the box.
I have no idea why Lowes would employ someone for deliveries who cannot speak comprehensible English or be so rude.

I bought a 3000.00 kitchenAid oven from Lowe's for my house while the house was getting remodeled. The oven was delivered with no damage to the outside of the box and then sat untouched for 30 days in the garage until the kitchen was ready. When the installation contractor opened the box the bottom door was smashed and bent, the oven looked like it was dropped on the bottom right corner. Lowes informed me that the return policy was only 48 hrs from time of delivery! And I had no recourse with lowes and that I should call the oven manufacturer. 4 hrs on the phone- manufacturer said call a service company. Service company looked at unit and said it was a drop and bent frame and the entire oven needed to be replaced. I used Lowes as a veteran and this was my first purchase! Talked to the head of warranty at Lowe's and I have to eat the 3000.00 because the damage wasn't reported in 48hrs. I now have a 6000.00 oven that says LOWES SUCKS on the front door

I have made two purchases at my local Lowes store. Both times I picked up the items at the store so no problems with shipping/delivery. The first item was a small microwave. Nice little microwave for one person. Then in early August I purchase a garbage disposal to replace my old leaky one. I thought it would be convenient to use their installation service. Big mistake. First I was told I had to go to the store to complete some paperwork and pay for the service. Then I'm passed off to a third party to do the actual installation. Lowes uses a service called Handy. I think they post projects on there and someone who is interested notifies Lowes and they schedule the appointment on a specified date and time. I was rescheduled 3 different times. So I purchased the garbage disposal on August 3, and finally got it installed three days ago, August 21. But that is only because I got so disgusted I used the Handy app and found a handyman on my own. I went to the store to make sure I get a refund for the installation service that never happened. Also, don't try to resolve any issues on the phone. You will be on hold forever and never get to talk to a live person. The same with their chat line. You never get to chat with a live agent. They give you a few categories to choose from and if your problem doesn't fit any of those categories too bad there's no live person to help you. This is terrible customer service. I can shop at other warehouse stores that have better customer service.

I purchased two replacement sliding glass doors and had Lowe's install them. The installer named John came to our house and said he has never done doors that big (8') so he installed them 3 inches inside the house placing them on top of the existing tile floor which raise the doors and created a weird step. I fell going out the doors hurting my back and my head. I call our local Gloucester, VA store and they directed me to contact corporate office to get the matter resolved. That was 6 months ago. I have been in contact with Eddie Woods manager of installation for the district. The man called the original installer and asked him if the installation was correct so John said it was. That is pretty much what Eddie Woods has to go on. He refuses to have someone come and correct the issue. I have sent pictures, and video. Nothing has been done. The doors
Can not be safely used. If there is a fire in the house we can not go out those doors without risking harm. The doors cost $3600
The manager Eddie Woods has been nothing but rude to me. He has said to me that the installer says that the did a good job so he concludes it is fine.
Lowe's would not stand behind their installation.
If anyone has any suggestions please reply.

Buyer beware: Took back a Bolens Weedwhacker after three or four uses. They refused to take it back stating it was over the 30 day warranty. The rope will not retract and is broken. I am a woman who weed wacks periodically and only used this three or four times in the past 90 days that I had it. Actually, I bought it at the end of April but did not start using it until most likely May when we needed to cut the grass. All I wanted was a replacement. I had my receipt and the original credit card that I used. The people at the Freemansburg and 78 Lowe's seemed like I stole the merchandise! All they have to do is return it to the manufacturer for defective merchandise! They refused! This is the last Lowe's purchase. Home Depot all the way!

Opened Cabinet and it was damaged called customer service they called back 50 minutes later I told the girl cabinet was damaged she asked if I wanted her to get another one ordered I said yes I need ASAP she told me to get credit card ready even though I already paid for the damaged one they sent I said no so what good does it do to call them?
Complete waste of time