Lowe's

We were in the middle of a garage to accessory apartment conversion when Covid19 hit. To give benefit of the doubt to Lowe's located in Midlothian, VA our experience may have been different under regular circumstances. However, the last time we were in that location and asked a staff member for recommendations between two brands their reply was, " I don't know, just call a plumber". We ordered a truck delivery of drywall supplies to finish the ceilings for kitchen areas that have exposed insulation with a scheduled delivery date of Tuesday. Saturday morning and still no one has returned our multiple calls to reschedule, cancel or provide refund. After an hour + call a pleasant customer service agent from the corporate office this morning still couldn't provide refund or confirm a new delivery date. She was only able to "leave a message" for the Midlothian location to please call us. she couldn't get anyone to answer the phones there even from corporate customer care. Screenshot of wait time and numbers called below.

This weekend I went to lowes with the hope of buying a new lawn mower. The mower that I wanted was not out so I tried get an employee to see if there was one in back. Walked the whole store a few times no employees. Bought a few other things and decided maybe it's best to just buy online even though I was incredible frustrated that there was no help at the store, even poor service that the register. No greeting or anything. We came up with a dolly full of stuff man at register on the phone we had very large heavy items and he wanted us to hand him everything although he had q portable scanner and he missed scanning things so I had to remind him to scan some things.
Even after that I decided to go online and find a lawnmower and some outside furniture. The site was a mess... I'd add things to my cart and then all of a sudden they weren't in stock but yet still on the site. Finally made my 800.00 order (order ******* invoice *******) and got a call the next day saying one of the items were not in. I called back said I wanted to cancel the order and the lady on the phone said I had to come to the store in Willoughby to (a store that was an hour away) explained my situation and had to convince her to cancel.
That was the last straw... poor service all around, poor site. Just a very frustrating experience.

I went in to buy a riding lawnmower today, a d stood around for 20 minutes without being helped. Finally I tracked a employee down who said he could page a person who worked in that department. After waiting another 20 minutes another employee walks by and asks if I need help. I tell him I wish to purchase a certain riding mower. He proceeds to tell me to take a picture of the tag and take it to customer service to purchase and arrange delivery. So I take the picture, wait in line at customer service, and after another 10 minute wait, I'm advised that this isn't the process. The employee proceeds to page someone to come to lawn and garden for customer assistance. After waiting another 10 minutes, I decide to leave. I stop near the exit to ask another employee about speaking with a manager, and she says she has been paging one for the last few minutes because of other customer issues. I'm very disappointed in the customer service at the Egg Harbor township, nj Lowes. I was looking forward to purchasing my mower today.

On Tuesday, June 13, two men delivered a new refrigerator to our home. We bought the refrigerator at Lowes Home Improvement in Frankfort, Kentucky. My husband and I didn't know it at the time, but Lowes outsources their major appliance deliveries to a logistics company called Spirit, which then contracts with other companies in the vicinity to make the actual deliveries. In the process, my engagement ring, wedding band, and my 20th anniversary band were stolen from my purse, which had been sitting on the steps inside our living room where the men were removing our refrigerator doors to be able to get it inside the kitchen. Believe me, I would never accuse anyone of this sort of thing lightly. However, the rings were zipped inside my wallet, and then zipped again inside my change purse. No one else was in our home that day, nor had I been outside the house. That's how I know they were stolen by one of these two individuals. I've filed a police report and also filed a formal complaint with Lowes. If you order from Lowes and need delivery, you have NO IDEA who's walking into your home. I believe Lowes bears some responsibility for ensuring their customers don't come to any harm during delivery of their merchandise.

My friend, an elderly lady, bought a dishwasher at the Lowes on Franklin rd in Roanoke Va about 3 weeks ago. It was installed on a Friday... Sunday she ran it and it would not completely empty water and her floor got wet... she lives in a third floor condo! She immediately contacted Lowes ( dishwasher was 3 days old) and the run around has started... they were fast to take $550 but have been very slow to resolve this problem... the Lowes installer came back. He told her Lowes needs to replace the dishwasher... in his opinion it is defective... He said he would put an order in... finally she reached the Lowes store manager Chris... who stated he felt he needed to send another installer out to recheck the first installers job. She is still waiting! This machine is unusable, the bottom plate was removed... so it is unsightly... Is this due to her being elderly? Would this have happened to a 40 year old male buyer? She has called numerous times and gone to the store twice... finally Forrest said he would clear this up... Forrest where are you? What is up Lowes? Needless to say... I will buy my planned purchase of an over the stove microwave elsewhere and our church ladies will hear about this! Shame on Lowes...

I bought a new dishwasher last week. It was delivered Friday 10/13 around 4pm. Over the weekend I set it up, to find it would not work and was running an error code. After a bit of troubleshooting, the error code states there is an issue with the motherboard on the unit. I called lowes.com at 8:30am on Monday 10/16 to report the issue and ask to exchange the unit for one that functions. I was told I should have called during the weekend since their 48 hour policy for returns is not business hours. Now I'm being forced to wait for the manufacture to send a repair person to confirm what I've told them. It will take 3 weeks for the repair person to get here and we will most likely have to wait a few more days after that for lowes to replace the broken unit they sold me. Meanwhile, I do not have a functioning dishwasher, my kitchen is ripped apart waiting for the repair person, and I'm hand doing dishes for the next month. I was told had I called Sunday afternoon they would have had no issue replacing it, but because I waited until Monday morning they will not. Thank you for absolutely nothing lowes.com, all I asked for was you to replace the broken dishwasher you sold me...

Ordered a Washer and Dryer from Lowes on 6/21/2022, found out our dryer wasn't broken so on 6/29/2022 cancelled the order. Paid in full on 6/21 with debit card. They got their money same day from my bank. Once cancelled was told 3-10 business days. Was also told by ASST Store Manager likely have in acct next day. NOPE not TRUE. So still no money refunded to my acct and yet nobody can show anything on the refund. Yet if I refund a client for a purchase in my business it shows that day or next day latest. INTERESTING. They say my bank is the hold up but my bank said not there and Lowes can't prove it was sent out. PLEASE go to your local MOM and POP hardware stores and support them as the big box stores are a RIP OFF. I guess it is time to turn it over to the sec of States office.NO OTHER STORE TAKES 3- 10 DAYS FOR A REFUND. Would hate to see the hoops if I paid cash money

DO NOT ORDER WINDOWS FROM LOWES! I ordered windows in August 2022. SEVEN MONTHS LATER, in March 2023, the windows came in and the installers found that the order had four windows sized incorrectly and two others were missing. The new windows have been sitting in their store since, at least, May 22,2023. Lowes Installation Services have repeatedly told me that they were in contact with a new installer, the installer would be reaching out to me within 48hrs and that Lowes would be calling me back to confirm. NONE OF THAT HAS HAPPENED. I now see that my window installation permit with the City of Cape Coral has EXPIRED. NOBODY CAN TELL ME WHAT IS GOING ON. Where do I go to pick up my windows? I'll have them installed myself and Lowes can adjust my bill. Again, DO NOT USE LOWES FOR WINDOWS!

I purchased a hot water tank 3 weeks ago in the springfield mass store and had to have them install it because mine was leaking bad. They told me it was 800.00 to install it told them that was a ridiculous amount to charge. Being i had no choice i said ok. Lowes should up with only one guy to install it and i landing up having to help him remove the old one because he couldnt do it by himself. At 62 years old and after paying this ridiculous amount i shouldnt have to get involved with the installation. When i called corporate to complain i was told by the woman i spoke to the situaction and she agreed telling me i would hear from someone to fix this situation. I got an email from a Chad thomas a installation customer care rep and he told me i was $#*! out of luck. I told him i will never purchase another thing at lowes. WARNING to all! NEVER HAVE LOWES INSTALL ANYTHING! THEY WILL OVER CHARGE YOU!.

I have been using Lowe's home improvement in Southern Pines NC for years. Most if not all our appliances have been purchased there and all of our other home improvement items, i. E. ceiling fans, lights, wood, shower surround, etc. My wife and I recently purchased a new refrigerator to be delivered on Saturday. We had a conflict but the sales rep for Lowes told us we would be first delivery between 8-8:30. Ok no problem, so we purchased and I kept my other plans helping a youth basketball league. Come the day before the delivery, we are now told, that we can expect the delivery between 8 and noon. What happened? Did lowes get purchased by time warner cable? My wife called and got no where, I called and no one would answer the phone in deliveries, I asked to speak with the manager no one would answer, the same with the assistant manager. The ringing phone came back to the service desk once again and then they just hung up. I called corporate and if you think the problem is a local store think again. I explained what happened and the clerk on the phone told me I can cancel your order. Rather than helping me, it was MUCH easier to just cancel the order. Ok, it's canceled and I canceled it when I got back home, along with my Lowes cc and the order I had pending for 4 replacement windows. I used to use Lowes home improvement center for most of my repairs but not any longer. My hope is someone of importance reads this post, it is real and exact, and anyone who owns lowes stock, the time is now to sell, they are going downhill.

I have been shopping Lowe's since the 1980's. They sure have taken a lot of my money over the years. Let me begin by saying I have read reviews slamming Lowe's customer service. I would say to this that it is really not any different from any other big box store. If you want to shop without being bothered, that can happen. If you need help you simply have to ask for it and it will happen. The employees are just people and like all people, there will be some that help you that you will like better than others. Although people are important there are other things that make Lowe's a great place to shop. So let me move on.

Being a retired service man, I am both appreciative and thankful that Lowe's honors service personnel with a 10% discount if you ask for it. Also, Lowe's store policy is that if you find an advertised price either in print or on line they will match the price PLUS 10%. I have managed to save myself a lot of money using this store policy. They have a very liberal return policy as well.

The stores are bright and modern looking with wide aisles. They have a fantastic selection of products and if you can't find it, they will order it for you and you will have it in a few days. You can also order from their site on line and have it delivered. After you reach a certain threshold, the shipping is free.

The bottom line is that Lowe's is not perfect. Who is? But if you are looking for a customer centric store where you can find almost anything you may be looking for at a competitive price, you should try Lowes.

I bought two bathrooms cabinets from lowes in saint clair pa they were allen and Roth cabinets for 1700.00 one of the cabinets was built out of square I had a 90 day return policy and a one year warranty on the cabinets by the time my bathroom remodel was done the 90 days has passed I went to lowes talked to 3 different managers they told me to call the manufacture so I did they told me to go call the lowes service department I did that then they told me to call the manufacturer again it was a runaround so I called back the lowes service department and they told me to take my cabinet down to lowes and drop if off and we will send another one there I refused because the lowes in saint Clair pa never heard of such thing I told the service department I'm not going to drop and leave my cabinet there when they didn't know what they were doing I will not buy again from lowes

I would give it 0 stars for customer service, reliability, and trust but have to give at least 1 to post.
Ordered an item online and was given an expected delivery date. On that day it was not received but when I checked the lowes site it was still showing delivery that day. It did not arrive. I checked the lowes site again and it gave another date of 4 days away. It did not arrive. When checking again it still showed delivery that day. Checked again at 9pm and it showed the next day delivery. Guess what? Wasn't delivered yet again. This happened 2 more times and finally delivered after the 5th given date.
However, I had to reschedule a carpenter 2x to install the item and lost $100 because of the cancellations and now need to find someone else to install. So... after spending $1000 both online and in stores for the weekend, and now losing an additional $100 plus the cost of finding someone else to do the job... lowes customer service rep and supervisor will send me a 10% off coupon good on my next purchase. Wow... I can find those in sundays paper and mail... and I love it more when they tell you they value you as a customer and dont want to lose your business. You just did. Lost both of my businesses every doing business with your company again. I'll drive the 2 extra miles to go to home depot.
Have zero confidence or trust w lowes anymore. I guess I should have listened to myself the first couple times this type of thing had happened over the years without giving them more chances. My mistake. I cannot trust Lowes any longer.

Nobody knows what aisle is where! Due to the fact I was there asking for almost an hour asking finally I decided to go to HOME DEPOT, and they knew where the item I was looking for! I'm going to drive past your store just to go to HOME DEPOT at least I will get home faster!

Placed an online order with Lowes on March 2 with due date of March 24, no home delivery, only store pickup option was available. I called on March 17 to check on my order. They told me the product shipped from the supplier on 16th to their store. It will be there on the 18th. I called on 18th. They couldn't find my order and put me on indefinite hold loop to talk to a manager. I walked into the store in the 19th. They told me it will arrive on the 24th but it was clear that they had no tracking information. Called on the 24th. They told me it will be delivered on the 16th. I asked for a manager. He was as lost as the customer service. The only nice thing I have to say about them, they are conveniently located.