Lowe's

Lowes is very family oriented and a good place to shop for home improvement needs. Most of their staff are knowledgeable of the products that they carry and if they aren't hey will direct you to someone who is. I also like the fact that they have the build and grow projects every other weeks for kids. It teaches them how to follow instructions and build something with their own two hands that they can keep, memories like these are priceless! That's why I love Lowe, s

We went to the Richmond Indiana store to look at a few zero turn mowers before we made our decision on what to buy. After doing online research I found the one I wanted and but it was no available in the store. Which is no big deal. Just wanted to look at a few models of the same brand to get an idea of what was available. No one to be found in lawn and garden for 10 minutes. So we go look at a few other items and come back. No one around. Wait another 10 minutes. Finally find the stoner kid at the flooring desk and ask for help because we were interested in buying a mower. Puts his cell phone down and gets his radio and says customers need help. Go wait next to the mowers again. A half hour later I say f$#k it and we leave. Head to Tractor Supply down the road and have a guy out there in 2 minutes. Knows the details about numerous models. I tell him what I want and got a new mower in 20 minutes. Never again Lowe's. Lost a customer of years. And you lost a $4000 sale.

Visited the Lowe's store in plantation Florida looking for one item. I asked for service at our aisle. No one showed up. Lowes associates are like UFOs, I know they exist. I've just never ever seen one!

This store has the worst customer service. The employees are rude and impatient. They need intensive training to improve customer service from top to bottom. Management needs to be made accountable for the quality of service subordinates provide. HD Supplies and HomeDepot provide much better service for customers in this area. I filed a complaint last year when I had a similar negative experience. Waste of my time, management is still not accountable for the poor customer service. Today they hanged up on me 3 times and when I asked for the manager they did it again. Pacoima Lowe's is a disgrace to our community.

I don't know if anyone has ever done business with Lowe's but we have made our last purchase from them. We ordered a fence from them on May 28th. We signed the contract on that date. We were told the installation would be in 6 to 8 weeks. The fence was finally delivered on August 6th. It has sat in our driveway for 2 weeks now. After calls to rep who wrote the contract we still have no install date. Going into week 13 and just disgusted with the way Lowe's conducts business. Never again.

Had a refrigerator delivered last year that arrived dented. Had to take a second day off to receive the undented fridge. Then today they were supposed to deliver my new stove and they outsource the deliveries to JB Hunt who are apparently illiterate because they did not follow the delivery instructions and now we get to spend another day at home tomorrow awaiting the delivery. Very disappointed. Next time I will go a different route.

I bought online some hardwood flooring for some minor repair. The process was easy to follow and the price was actually cheaper for exact same thing then Menards or Home Depot, all of which are in my area. Notifications and updates were appreciated. Helpful employees at my local store, all in all went very well. Lately with Menards dumb mask covid policy and home depot number restrictions, Lowe's has got more of my business. I think the store experience is hit or miss like most. The online was good, not great, but good.

The delivery was so horrible. They made some holes on the wall while moving the appliances. Some particles in the refrigerator were broken. When the delivery guys said I could call them again to continue installing the washer and the dryer because they said they could not do it at the moment due to the electrical problems. After fixing the electrical problem myself, I called Lowe's again. They changed a word saying it cost $190 for the second call. The customer lady was very unfriendly. I just found out the delivery guys put the paper inside the ventilator as well. Seriously, if I did not look inside, it could cause a FIRE. It already BURNED some parts of the paper when I took it out. This is beyond just a complaint. I can't believe they actually could kill a person doing so bad work.

I purchased a dehumidifier through the Lowes app that was advertised as a regular price of $249 on sale for $189. But they charged me $239 and refused to honor the advertised price. I have a lot of patience for retail mistakes but defending this illegal bait and switch is absolutely appalling (not to mention they advertised an incorrect regular price, another FTC violation).