Lowe's

Ordered refrigerator online for son. We had a delivery date and time. My son took half day off of work. No one ever showed up. No call or anything. My card was charged 4 days prior. Son called delivery people and they said order was cancelled. Called store in email which was different from store I ordered from. Was promised call back from appliance dept. They never called. Called back next day and they blamed 3rd party company that was completely run by computer and was told there was no human I could call. They said a manager would call right back and that never happened. From now on I am Team Home Depot!

Was give a delivery date for today July 4. Called store, we were on the schedule. Then got to after 6 called store, they use 3rd party. Called that company, was informed 10 orders cancelled, said we were on there for delivery 3:30 to 7:, she called driver, he said my dryer was never loaded. Called Lowe's, spoke to manager, he said delivery company did not pick up about 5 orders. Who's truthful here. I think I'll shop Home Depot now.

We had ordered a dishwasher from Lowes and was given a delivery date. Waited all day and it never came. When we called they said they did not have it in stock( yes they gave us a delivery date for an item that showed it was in stock but really wasn't) Was given another delivery date. Was told delivery between 9 and 1 this time. Waited til 3:00. Still no dishwasher. When we called, we where informed that the dishwasher we ordered has been discontinued. Was offered a discount by the manager for a new dishwasher. We went to Home Depot

I had a screen door special made, when it finally arrive after about 4 week it came in and was not the right size. They should have return this door and get the one that I paid to have someone come out and measure my door for but no they put this one up cutting the door out to make it fit left the frame of the door left with the wood showing and leaving the door no longer matching the paint job I just had done. I would not recommend any one for have work done bu these people

I bought water heater including installation from Lowes Elk Grove CA store. Lowes installer came and installed the water heater. After installation, the water heater is working but the two toilets stop working (unable to flush). I asked the installer to come back to fix the toilets, but they insisted this is caused by pre-existing conditions in the house and refused to fix the problem. I am not having toilets for 3 weeks since the water heater installation.
The toilets are working properly before the water heater installation and was broken after that, it is a common sense that this is not a pre-existing condition, it is related to unprofessional installation and Lowes is responsible to fix it.

In a time where customer service is quickly becoming extinct everywhere, it's nice to know some places know the importance of the act. Lowe's at Davie is one of those businesses. Thank you Ytalo for your help. Because of you Lowe's is my new place to go for my home improvement and hardware needs. Customer service is what gets me all the time. Also your Manager is top notch. Your employees are great too, because the few times I've been to your store, I not only got great advice but great service as well. My only regret is that it took me so long to do this well deserved review.

So family we will not be using Lowes again due to something we bought they will not take it back because in system no receipt no money ot in store credit or even if I have receipt past 90 days still nothing so I will blast them on Facebook and everywhere I can. Even going out store I was saying I would never buy anything at Lowes. A veteran at that.