Lowe's

I have had my place measured and it's been a week I ha e spent money for my house. Now I was told that this person had to get new estimates today and now it's 1230 pm. If your people don't want to make this high price sale I will go to home depo. And I have told this person and it seems he don't care. Don't give me a runaround I use to do that stuff for a living in Massachusetts. Be straight up not a lying peice of work.not happy it's already been over a week.

Upon receiving a garage door opener from Lowes via an online order and discovering the installation manual was in French instead of English, I called Lowes customer service. Customer service representative exhausted options on her end and ended up telling me to download the manuals on Lowes website in English. However, at this point the item was not showing up on Lowes website. She couldn't find the item, I couldn't find the item, both of us searching using Lowes item number and manufacturer model number. She transferred me to someone else who was even less helpful than her. This is utter incompetence! Now, I am stuck dealing with the problem myself.

I have to comment on Lowes delivery service... POOR, POOR, POOR. Customer service horrible! Lowes showed up at my door wanting to deliver the washing machine the day after I ordered it online - No phone call, text or email letting me know a delivery time or day, just a knock on my door. Having to leave for an appointment, I tried calling Lowes to set up a new delivery date (that I was aware of) and when that date came, no Lowes. Called Lowes again and they set up delivery for next day - they showed up but with a defective washer they had to return to store. I will never shop with this company again and I warn anyone needing an appliance to beware of their delivery team. In my 20 years of purchasing appliances from other companies, I have never experienced such a bad service. Purchased same washer from another company with no problems. Lowes, you really stink!

I payed to have a fan installed. HANDY is LOWES contract install company. They gave me "*******@Appalachian Electric Company. I called the number you gave me (several number) and no one ever answered or confirmed the install appointment. Waited for them to come. No call, no text, no communication from HANDY or Debra.
I called HANDY. A young girl answered, I said please give me your supervisor or someone else there. She couldn't and said she was alone there (and still I could hear people in the background). I said who owns HANDY, let me talk to them. She just kept repeating she's sorry, she the only one that can help me.
I thought - what cowards to let this young girl take the fall for their incompetence. She kept apologizing and I felt sorry for her.
Your contract with HANDY should be revisited, and find out how young they're hiring their contractors. She also spoke with a very heavy foreign accent which made me really feel sorry for her that they put this sweet girl in that position.

Order pre-hung french doors and received a delivery date 2 days before the delivery was to take place. On the date of delivery I called in the early morning to the Lowes that was fulfilling the order. After a few minutes on hold while they confirmed the order they told me they had not received the doors yet. Here we were waiting for the delivery which was never going to happen. They still have not given us a confirmed delivery update. Lowes is not a company ready to fulfill customer online orders. Look elsewhere.

We enjoy going to Lowe's but not when it came to having our storm door installed. No thank you! We put a deposit down to have the door installed. Someone came out the next day to take measurements. Then 2 weeks later nothing. I called. Was rerouted to several people. Finally told to hang on. No one came back! We went back to the store. The guy in the door department told us we were definitely scheduled to have door installed. Someone would give us a call in 7 days. Two weeks later nothing! We finally decided to just get our money back after being told they could have it installed the end of July. Being we started the entire process June 11. Never ever again will try to get something installed by Lowe's!

I was in the process of buying a major item online from Lowes when they offered me a 20% discount on my purchase if I took out a Lowes credit card. However the card isn't from Lowes itself, but from another shady company. After going through a tedious application process, which included multiple codes sent to my cellphone, I was turned down without explanation. Which is strange since I have a near 700 credit score. I contacted Lowes, they contacted the card company and they offered me the card, but I decided not to use such a half baked company and you shouldn't either. A similar thing happened to me a few years back when my local bank, which like Lowes I like, sold their credit card services to a third party. Their service was chaotic as well. Stay away from Lowes credit cards. They're not worth the hassle for a 20% one time discount. Patrick

I went to Lowes for a kitchen renovation. What a mistake. There have been so many problems. The design was bad, wrong cabinets ordered, appliances don't fit, wrong appliances ordered, appliance installation paid for but not done, appliances can't go where the design said to put them. They removed the old kitchen on January 12,2022, and today, April 23, IT IS STILL NOT DONE. Over $30K spent. So disappointing.

I was at Lowe's on Malabar road Palm Bay FL yesterday MAR 28,2024 around 4:00 PM to buy a water softener. But the guy who was assigned to give customer service ignored my present. He said that he had other customer to taking care of. For this kind of his service, I walked out of Lowe's to go to Home Depot to buy the water softener instead.
I think Lowe's customer service managers should look into this to avoid further problem in the future. Otherwise Lowe's will loose lots of good customer like me.