• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user steffiem
Michigan
2 reviews
0 helpful votes
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January 12th, 2018

As a first time customer I like the easy and quick access to all the items I am interested in. Used some great promotions on top of the regular savings! I would not have placed an order if shipping would not have been for free.
I'm looking forward to receive my first order!

Thumbnail of user stevenb462
Georgia
1 review
0 helpful votes
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October 29th, 2018

I have been a customer for 3 years. The number one reason I purchase from Lucky Vitamin is they stock many "top of the line" products that I cannot find in stores. All products are in one place... one stop shopping and I get it delivered right to my door. Bravo Lucky Vitamin!

Thumbnail of user daved162
Michigan
1 review
1 helpful vote
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April 16th, 2018

They stock nearly everything I need. Fast ordering and free delivery over $50! I order easily by just viewing my history and reorder as needed or I can auto order and an added convenience. I save a ton of money versus going to the natural foods stores.
Now, if they only stocked Nature's Pride Cholest Factors I would never have to go to that store again (hint hint).

Thumbnail of user cherylk121
Maryland
1 review
0 helpful votes
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July 18th, 2018

I like the convenience of ordering online. I havent seen any special discounts though I am a returning customer. Checkout procedure tends to be a little tedious. Not sure why my order was more expensive this time around. I had to decrease my order in order to spend same amount as last time.

Thumbnail of user tiffaniev4
California
1 review
0 helpful votes
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May 5th, 2020

Easy to navigate website, easy-to-follow ordering process, and the opportunity to save even more depending on how much product you order and how frequently you order from their site. I don't order a ton but I expect to make back the membership fee in 4-6 months which leaves 6-8 months of pure saving!

Thumbnail of user sapnau
California
1 review
2 helpful votes
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January 10th, 2017

Had been a long time customer. Website had glitch and charge order to a credit card on file during the time I was trying to change credit card. Customer service closed in evening to stop order. Left email letting them know, not to place my order until I authorized it due to wrong credit card. Called them back in morning and they already told me they shipped out the products. Customer service basically said too bad, not our problem! Shop at vitacost instead!

Thumbnail of user wares1
Japan
1 review
0 helpful votes
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September 5th, 2017

Overall I am quite satisfied, but your address input form does not work properly for Japan. My postal code should show the name of my city, K******, not the local post office village of N***. OK? I'm sure DHL will find me anyway.

I appreciate your broard range of products and great prices. Thanks!

Thumbnail of user antoniab8
Canada
1 review
1 helpful vote
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October 13th, 2017

I had a problem with my health I was dealing with this problem for almost 4 years. Test her and there back and fourth with the specialist they couldn't figure out what I have. I was brought to the emergency few times. My blood pressure pop up like crazy and I'm lucky I'm still alive. Then I ask my family doctor I need a second opinion. So she send me to a Chinese neurologist and he said I have a sickness called panic attack.
Someone at work suggested me to tale this black seed oil and another herbal. Thank God almost a year now I don't have the panic attack. I recommend this product 100 percent guaranteed..

Thumbnail of user robertw387
Georgia
1 review
0 helpful votes
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September 26th, 2017

With reintroduction to Lucky Vitamin I found that this best method to purchase items at a great value. I spend in last several comparing other webs sites. Lucky Vitamin have the best value. I spent over a hundreds dollars last several days. My product was wrap like xmas items. I cannot wait to get my next order. I am a believer and buyer for life. Great job and thanks for the wonderful shopping experience. Dr. W

Thumbnail of user vickig17
Arizona
1 review
0 helpful votes
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December 30th, 2017

Sometimes you can't find items in a store so this site is great. Was trying to find a certain toilet paper and none of the stores had it except one and they kept running out. This site came to my rescue.

Thumbnail of user dominickp12
New York
1 review
0 helpful votes
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October 12th, 2018

I have been dealing with Lucky Vitamin for years and I have never been disappointed. As an example of their diversity and service, they carry my coffee substitute at a lower price and with more variety than I can find locally. All the other products I have gotten from them are, likewise, quality merchandise at a reasonable price.

Thumbnail of user bj335
Tennessee
1 review
0 helpful votes
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March 5th, 2018

Why is there no way to search for Shoprunner qualifying items? I consistently find some items priced higher than Amazon and have to toggle back and forth. Since this site is difficult to navigate every item should always be priced competitively!

Thumbnail of user ruths99
Florida
1 review
0 helpful votes
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October 29th, 2017

I was pleasantly surprised at the incredible product selections and the reasonable prices that have been consistently positioned on each and every item I have purchased from Lucky Vitamins. If I have questions or need detailed information on items I purchase, it's all provided with reviews. This at times, has helped me make decisions, and all convienantly, without leaving my home. Couple that with free shipping, it makes for a great shopping experience! I highly recommend Lucky Vitamin.

Thumbnail of user lindap2954
Oklahoma
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

I have been ordering from Lucky Vitamin for years. They always provide high quality products and equally high quality and helpful support personnel. My reward voucher expired and they were able to reinstate it for me.

Thumbnail of user danam315
Illinois
1 review
0 helpful votes
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March 23rd, 2020

I'm always amazed at all of the product choices that the Lucky Vitamin website carries. There's always something new I see or something I purchased once before that I find, remember, and want to buy again. My only criticism is it seems to take a very long time for a page to load once I navigate to a product page or try to get back to the category page. But other than that it's a smooth with experience.

Thumbnail of user alif24
Illinois
1 review
1 helpful vote
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October 21st, 2018

Say very complicated site unpredictable. Offers percentage off and then when you try to apply it never takes it. It keeps record of all your accounts without permission to keep it does not give an option as to whether we want to leave our account for them to keep it.

Thumbnail of user lindaa312
New York
1 review
0 helpful votes
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October 17th, 2018

I placed my first order on LuckyVitamin.com and it went well. The site was easy to navigate and most things were on sale with good prices. I should be getting the order soon so hopefully it will all come as promised. If it does, I would order from there again.

Thumbnail of user lanak13
North Carolina
1 review
0 helpful votes
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August 15th, 2018

I order temperature sensitive products and Lucky is the only place I've found that ships with a cool pack. The unfortunate issue is their shipping takes MUCH longer than advertised and they sometimes forget to pack the cool pack. This causes a return shipment and increases the wait time for replacements by a 2 week minimum, not to mention extra shipping costs for expedited delivery. If I could find other suppliers (online or locally) who carry the specific products and whom ships with a cool pack then I would not purchase from Lucky. I give their product offering 5 stars and their Customer Care Team 4 1/2 stars; their packing, shipping, and website shipping disclosures a 1 star.

Thumbnail of user nikib53
France
1 review
0 helpful votes
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February 9th, 2022

I never received my $130 order. After speaking with customer service and BBB multiple times I only received a partial refund. To make a long story short, they said an item was prohibited
(which I provided evidence it was not) and, even though their own tracking shows they received the package back, they said their warehouse never received it back so that they didn't owe me anything. Their desire for profit overrides common sense honestly. If you're going to order, read every detail of their policies, especially for international shipping. Don't expect to get any weight their customer service.

Tip for consumers:
Don't use this site!

Products used:
None because I didn't receive any of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user gggr
Spain
1 review
0 helpful votes
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October 5th, 2018

I was so happy to find LuckyVitamin! When all other websites failed me they were there. The online help team were fast, helpful and made the whole process so easy.
It is the only one I have come across that also sends to Spain and is upfront about the import taxes. I am so grateful to have found them.

Georgina

Thumbnail of user debral242
Georgia
1 review
0 helpful votes
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February 17th, 2020

The products Lucky Vitamin provides are of high quality and their service is extraordinary. I am a frequent buyer on their site because of these facts and the fact that they have products that I like and use and prefer and at a great price. Everyone can shop here with confidence in these factors in mind when making your purchases.

Thumbnail of user carrieg35
Canada
2 reviews
0 helpful votes
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November 27th, 2017

I have ordered from Lucky Vitamin before, and find it to be a wonderful place to get just what I need for my 89 year young Mother, partner and myself. I've never had any issues, and have always benefitted from ordering from here. :)

Thumbnail of user jazj2
Oregon
1 review
0 helpful votes
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January 15th, 2018

LuckyVitamin had great prices on the quality brands I was looking for. They offer additional discounts to new customers. They do backorders on some items that sell out quick, but allow you to get at the lower price. Free shipping available on minimal ordering.

Thumbnail of user joannah54
New Jersey
1 review
1 helpful vote
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February 4th, 2019

First and foremost, I found that Lucky's sold high quality products. Then, to make it doable, I found that the prices were good, too! I was impressed with their fast delivery and pleasantly surprised by their following through when items that were out of stock became available.

Thumbnail of user cindyr94
South Carolina
1 review
0 helpful votes
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April 16th, 2018

Our favorite soap, Canus Goat Milk Soap is value priced on the LuckyVitamin site! We shopped everywhere, LuckyVitamin provides the best price with quick and free (over $50) shipping. Can't beat it. Thank you.

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