• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user jeanneb99
Virginia
1 review
0 helpful votes
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September 27th, 2018

I have been pleased with my orders and timely delivery. Thank you for your excellent service. I highly recommend LuckyVitamin. I am grateful someone shared this company with me, and now I wish to share with others.

Thumbnail of user ronlyns
Washington
1 review
0 helpful votes
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March 7th, 2018

We save so much money buying our supplements and toiletries from LV. We have been ordering from you for about 10 years, and you have improved both speed of shipping (free), and efficiency in more ecological packaging.

Thumbnail of user mariol59
Illinois
1 review
0 helpful votes
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February 12th, 2018

Overall, LuckyVitamin is a pretty decent site. There seems to be plenty of items available, and the prices are not too bad either. The whole "reward points" system seems to be a joke. But overall, I am a satisfied customer.

Thumbnail of user angw8
California
1 review
1 helpful vote
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February 8th, 2018

Things were pretty easy to find and I like the comparison feature. The text is a little small for older adults. Having picture based results is helpful, and so is listing ingredients. The search functionality is useful and saves time.

Thumbnail of user doraf11
Michigan
1 review
0 helpful votes
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September 10th, 2018

We return to this great site over and over again. Lucky Vitamin is the only outfit that carries some of the better items from Japan and other far-away countries. We normally receive the items within 5 days.

Thumbnail of user baronb4
Florida
1 review
0 helpful votes
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March 27th, 2018

I ordered 10 Avalon Shampoo & Conditioner about a year ago but my email address is not on file. Disappointing but I get email from Lucky all the time so I will just have to identify which email address I used in the past.
The prices are ok, not as good as the last time I ordered by ok. Site is easy to use.

Thumbnail of user jenniferr259
Hawaii
1 review
0 helpful votes
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March 15th, 2018

I am happy to have found my monthly supplement. Love the pricing especially with "auto-ship". So happy with the quick order placement. I will purchase more supplements and product after my 1st auto-ship. Thank you so much!

Thumbnail of user frankz92
Denmark
1 review
1 helpful vote
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October 21st, 2019

I have to admit that I am very disappointed about the timing of my last few orders with your company. I made several orders at the beginning of September and I received my orders broken into many separate deliveries and spread out over a long period. I just received notification that the last items of my order have just been dispatched 7 weeks late! I don't know if that's normal for your company but I have to say that my trust in your company to stock the products that match my needs and to deliver them on time has fallen significantly and I am not sure that I would make another order with your company.

Thumbnail of user mojeda
Austria
1 review
0 helpful votes
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October 2nd, 2020

For every penny spent here I got my return in my health.
Food supplements here are of amazing quality and show quick results especially when combined with workouts.
Prices are fair and deliveries are quick.
Definitely recommend!

Thumbnail of user yuliias2
Sweden
1 review
0 helpful votes
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May 18th, 2022

They don't mention the actual dates of arrival for the package. Past few days when my package was supposed to be at the adress I contacted support and they said unfortunately it can take 3-4 weeks more. However on the website they concluded it to be at my place a week ago, and tracking doesn't change still. Very disappointed, don't recommend to order outside of us

Tip for consumers:
Don’t order outside the us

Products used:
Didn’t receive my package on time and don’t know if will do

Service
Value
Shipping
Returns
Quality
Thumbnail of user eileenb126
New Jersey
1 review
0 helpful votes
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November 22nd, 2019

I absolutely love to shop at Lucky Vitamin. They make it so easy and convenient. You get your orders quickly and on time! Their prices are competitive, and they run great sales! I would highly recommend Lucky vitamin to anyone!

Thumbnail of user krisj15
Massachusetts
1 review
5 helpful votes
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January 24th, 2016

I recently bought a product I needed shipped asap so I chose the 2 day shipping. 2 days actually meant a week, meanwhile I was unable to supply the product I make to my clients, and lucky vitamin didn't even respond to my message about paying extra for shipping that ultimately took as long as if I had chose free shipping on another site. Had i known it would've been delivered a week later I would've bought it from a more reliable site... i like to try to buy from smaller businesses but won't buy from this one again. I don't know who's in charge of this business but they need to get their head out of their $#*!.

Thumbnail of user anisab3
New Jersey
1 review
0 helpful votes
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October 23rd, 2017

I have been ordering from LuckyVitamin for a little over a year now. So far I have nothing but good to say about the site. The items that I look for personally are normally well priced and have an abundance of options from suppliers I trust and hope to discover..

Service
Value
Shipping
Quality
Thumbnail of user lindab399
New York
1 review
0 helpful votes
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September 25th, 2017

The best prices around for the brand of Calcium I take: Adora. Also, easy to order and enjoy having free shipping when I can bundle together $50 worth of products. Unfortunately, none of the other discount codes applied.

Thumbnail of user leeannam1
New York
1 review
0 helpful votes
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December 20th, 2017

I found some of the products that I use and love for very great prices, better than most places, even better than Amazon! They have all natural make-up, for great deals and I even found a couple gifts for the holiday's. Good selection overall on vegan, organic food as well!

Thumbnail of user lizc108
Washington
1 review
0 helpful votes
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October 21st, 2018

I prefer their essential oils, they are an awesome price and always leave my house smelling great! I have made 2 purchases here and I have been happy with both experiences. I would recomend luckyvitamin to a friend.

Thumbnail of user thomasc1054
Texas
1 review
0 helpful votes
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June 25th, 2020

Switching my purchases of nutritional supplements and vitamins from Amazon to Lucky Vitamin. So far, so good. Prices seem fair and the selection is good. Their house brand seems to hold up to the big brands. I like that it is family owned. I wish they had a better selection of preworkouts and their pricing seems a little high, but I haven't tried the price matching feature yet.

Thumbnail of user susanb1781
New York
1 review
0 helpful votes
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January 25th, 2020

Site would not work so I tried chatting with someone who could not help+suggested I call the 888 customer service #, but they were not available even tho they were supposed to be open. Went back to the site+placed the order but it cost more the second time. Not pleased.

Thumbnail of user melissar239
Virginia
1 review
0 helpful votes
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August 11th, 2018

I have ordered from LV several times. They have the best prices I've found around on the products I love. You don't have to choose auto ship, but can save money on the products you use often if you wish to. Either way, their prices are still the best. I have had to contact customer service due to liquid products being damaged in shipping and they were very responsive, friendly and helpful.

Thumbnail of user karenl234
Louisiana
1 review
2 helpful votes
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February 27th, 2018

Said free shipping then charged me $9 for shipping, called to ask why she said because it's going to a PO Box. My account had a physical address first and PO Box as secondary because that's what my billing is under. Lady was rude said she doesn't know why it choose the PO Box. She never offered to fix it to go to my physical address. Cancelled the order. Poor customer service, will buy my product from another company.

Thumbnail of user markm270
GB
1 review
3 helpful votes
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June 20th, 2016

Where do i start? Well the order arrived after about 3 weeks, but considering its a pro biotic and heat sensitive, it would be ineffective. So i emailed Lucky Vitamin 3 times with a response saying after 5 days that if the problem still exists email them again. To which they took 3 working days to reply again (they sent me an email each time saying id get a reply within 24 hours). So i opened a paypal dispute because they wont contact me to take the product back and get a refund. The process has taken a very long time (5 weeks) to get to the point i can get a refund.

Tip for consumers:
Order through paypal for buyer protection, but even this will be hard to get your money back because its a food item!

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethb230
Texas
2 reviews
0 helpful votes
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September 13th, 2017

I found exactly what I was looking for and was able to view all ingredients to make a decision with accuracy and ease. Website is easy to navigate and being able to view nutritional information by hovering over the label and making it in large enough print to read was very helpful.

Thumbnail of user ranp3
Pennsylvania
1 review
0 helpful votes
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November 29th, 2017

I searched and searched for many web sites for raw honey during the cyber week. It seems that LuckyVitamin has the best price all year round for the raw honey I uses regularly. Also, they service is great and was very responsive to my concerns.

Thumbnail of user susanc713
Arizona
1 review
1 helpful vote
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May 13th, 2019

I am a repeat customer and I usually buy liquid hand soap. My two bottles of soap were packed with great care after my previous order was damaged. Thank you for taking great care of this order and making it a worry free transaction.; 0)

Thumbnail of user micheller448
Wisconsin
1 review
0 helpful votes
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September 18th, 2019

I've been buying the majority of my supplements from Lucky Vitamin for the past couple of years and I will continue to do so. The prices are great and love being able to order from the convenience of my home and having them shipped right to my door at no extra cost!

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