• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user williamb352
Florida
1 review
1 helpful vote
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March 20th, 2018

Last night I was on line for over and hour trying to order and could not get the order to take. Finally got the order in today after about 30 minutes. Still having problems so called your 800 number at approx. 11 AM waited 20 minutes for someone to answer & then he was of no help, I gave him the first item (Paradise Cordyceps) and he could not find it, while I found it every time I have looked it up. Then hung up on me when I asked for a supervisor. I think those video ads are what makes it difficult to order on line. If this is how you are going to conduct your business I may have to find a different supplier! W. Boyd. *******@cfl.rr.com

Thumbnail of user gloriac133
Georgia
1 review
0 helpful votes
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October 10th, 2018

After the "Captcha" sorted itself out, the website worked well, but I did find some odd ways of classifying products. In one instance, a particular brand of lemonade had the conventional type under "Soda" (it is carbonated), but the Certified Organic version was under "Juice".

Thumbnail of user mareem2
Australia
1 review
0 helpful votes
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November 14th, 2017

Excellent service, excellent products. Lucky Vitamin has become my first port of call when needing assistance towards a healthier lifestyle and as a person with Parkinson's Disease, Lucky Vitamin's Reg'Activ line of products, in particular Liver Detox, are helping to improve my quality of life and to manage this difficult multi faceted disease. Keep up the good work.

Thumbnail of user gehog
Florida
2 reviews
0 helpful votes
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September 27th, 2018

I have been buying my supplements from Lucky Vitamin for the past 10 years. They not only fit my pocketbook which is is a bit smaill, but they never disappoint me with their service. I am very blessed that my friend introduced me to Lucky Vitamin 10 years ago and I am not switching. Thanks Lucky Vitamin!

Thumbnail of user aprilv34
Minnesota
1 review
0 helpful votes
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December 16th, 2019

My order was placed on Cyber Monday and I received that week. I had to cancel and order last month because I found it on Amazon and got it two days later. I thought I would give Luckyvitamin another try.

Thumbnail of user kripak
India
1 review
4 helpful votes
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March 16th, 2017

Had ordered for herbs through speed shipping paying 8 times over the cost of normal shipping time. It's been 15days still the shipment hasn't arrived whereas the committed no. Of days was5-7days. No one to respond to questions, help tracking location. I would like to sue them. If there was a 0 rating for overall ratings would have chosen that

Thumbnail of user nicoleg162
Maryland
1 review
0 helpful votes
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July 30th, 2018

I've used lucky vitamin for many years now and i love the products and costumer service. There have been a couple issues with products throughout the years but they were very good at resolving the issues.

Thumbnail of user marcelap4
Texas
1 review
0 helpful votes
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March 2nd, 2018

Love the all the easy to read labeling of cruelty free and vegan products

Easy to use website

Prices are extremely affordable & fair, I used to buy all of my cruelty free items from target but once I found this website it was no going back.

The pricing and variety of items is great

Thumbnail of user vinak
India
1 review
2 helpful votes
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April 23rd, 2022

Please don't buy from lucky vitamines website, they are fraudulent. It's been more than two months that I paid for them 2k for B12 capsules and there is no any proper update on my shipment status. Lucky vitamines is not even willing to take it's responsibility. And have asked me to follow up with dhl. The funny part is the tracking number they've shared is invalid and i don't know how to go about it. Very much disappointed with lucky vitamine's service.

Service
Value
Shipping
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Thumbnail of user kevinb2653
Spain
1 review
2 helpful votes
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June 2nd, 2022

My order never arrived and they said they can't give me a refund until they receive it back to the warehouse. That was over 4 months ago and they told me once it comes back to them they will refund me within 90 days minus a stock fee (25% of the order or a minimum of $12] they said if they don't receive it then I won't be able to get a refund at all. I think this is ilegal

Tip for consumers:
Don’t use them

Service
Value
Shipping
Returns
Quality
Thumbnail of user kays126
Canada
1 review
0 helpful votes
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May 15th, 2018

The prices are great (although not always the lowest). I had issues with the website because it sometimes says the cart is empty when it is not, so re-adding them I ended up with duplicates. Also, when I tried to modify quantities in the cart, it updated the wrong products. It took a while. My items weren't shoprunner eligible, but the website works with ebates!

Thumbnail of user deang92
California
1 review
0 helpful votes
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April 10th, 2020

It took about a dozen e-mails back and forth with them to get them to straighten out the errors they kept making in my address. Twice during the process via e-mail, I canceled the order. However they proceeded to charge my card/paypal anyways even after I twice canceled the order in writing. The product was finally shipped and amazingly did arrive to the several times corrected address. However upon opening the items, all of them must have been driven over by a cement truck and left in an unrefrigerated environment as they had some sort of fungus or mold growing on them. The whole load was immediately thrown into the trash as it was uneditable! Could NOT recommend doing business with them on food items! I would rate them MINUS 5 stars!

Tip for consumers:
Yes, immediately click on another site !

Products used:
Product received was totally unusable, trashed it all !

Service
Shipping
Returns
Quality
Thumbnail of user kellym236
Florida
1 review
0 helpful votes
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October 22nd, 2017

I love shopping at Lucky Vitamin because of the convenience and variety of products. The only reason I did not give Five Stars is because when a product is out of stock, I don't want my whole order to be held up and have to then follow up. Their Customer Service department is not that great either. Fix these problems, keep it all Fast and Easy and you will start getting FIVE Star reviews!

Thumbnail of user laurens399
Wisconsin
5 reviews
1 helpful vote
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March 23rd, 2020

I usually have a great experience with Lucky Vitamin however, my last experience was less than great. Part of my order was put on backorder yet I was being charged for it. I finally canceled the backorder to get my money back. Also, the order confirmation did not include sales tax which made billing confusing.

Thumbnail of user susank134
Florida
1 review
2 helpful votes
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May 15th, 2017

I really liked the prices and ordered $150 woth of product. I got a "on hold alert " and the email said I needed to give them a 6 digit "approval code" from my card holder. My card holder said they'd never heard of any such thing. Thinking abut canceling my card all together because I have no idea what to expect.

Thumbnail of user janellem26
Ohio
1 review
0 helpful votes
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August 1st, 2019

Always enjoy getting products from LuckyVitamin. Came when expected and everything I ordered came! My children love the chewable probiotics and my son consumes the hemp oil in his juice and doesn't seem to notice it's there.

Thumbnail of user mariaa687
Connecticut
1 review
0 helpful votes
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January 11th, 2020

This is the first time I use lucky vitamin. It was very easy to find everything I was looking for. It was a nice bonus to get 20% off my first autoship purchase. I look forward to using this company again for all of my family's wellness needs.

Thumbnail of user hannahc49
GB
1 review
1 helpful vote
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September 8th, 2017

The website is friendly looking, easy to use and navigate, although sometimes my basket empties itself which is annoying to have to search for everything again! There is lots of variety on the side and some deals, mainly the marked down ones! The dispatch is fast but the delivery is poor, items chucked in a box, no care taken. Box usually comes damaged on arrival and damage to items, for example the drink lids unseal and become loose. More consideration towards the using the right size box so items aren't going everywere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cheryllynnl
Rhode Island
2 reviews
0 helpful votes
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November 2nd, 2017

Love this company. The only disappointing thing Ive encountered is, for the past 3 months everytime I try to order Caldrea counter spray it is ALWAYS backed ordered. Other then that I'm always satisfied with my orders

Service
Value
Shipping
Quality
Thumbnail of user roderickc14
Ohio
4 reviews
5 helpful votes
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August 25th, 2018

Lucky Vitamin does NOT show the expiration date of their items on their website?! This to me seems a no brainer. The customer needs to know the expiration date of the item to know how many s/he can purchase. When I asked about this, they told me that the customer can call or chat to get the expiration date! Well, why not just make it available for the customer to see on the website?! Also, I was disappointed that the expiration date of the item I wanted to buy was only just over a year in the future. I had hoped to buy 2 years worth of it (as I've done frequently on other sites).

Thumbnail of user ginat35
Australia
1 review
0 helpful votes
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March 13th, 2018

I find exactly what I need every time and the prices are better than anywhere else. The international shipping prices aren't outrageous like other sites and my order typically arrives in less time than expected.

Thumbnail of user nickb232
Georgia
2 reviews
0 helpful votes
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August 20th, 2018

Quality products with many choices in the area of healthcare and nutrition at excellent pricing, along with free shipping and 10% off on some products with autoship. Also very easy to shop on the site

Thumbnail of user petert153
GB
1 review
0 helpful votes
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April 8th, 2018

I always hesitate buying on line from USA, because of the hassle of taxation and duty to be paid on arrival in UK. This is a nightmare scenario, because the Post services in my town is not disabled friendly. Or convenient, If your door to door service with DHL works well you will have my orders and many others. Thank you. May we have a post Brexit Trade agreement with USA

Thumbnail of user heatherc115
Pennsylvania
10 reviews
1 helpful vote
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September 27th, 2017

I ordered l theanine 200 mg capsules more than a month ago, but the studies show you need 400 mg daily for the desired effect. When I ordered a couple of days ago, you had 400 mg capsules. Great job in reading my mind. Thanks.

Thumbnail of user peggyh104
Virginia
1 review
0 helpful votes
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September 30th, 2018

Only order from the Lucky Vitamin site! I ordered Protein Powder using a large retail site and they sent me 'Feminine Pads' instead of the protein powder... ten boxes, no less... And the price for the protein powder was larger than at the Lucky Vitamin site... I love this protein powder as it dissolves so much nicer, really smoother than the other powder brands. Would prefer them to mail through UPS to my door, instead of USPS, as USPS is slower...

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