• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user callumc21
GB
1 review
0 helpful votes
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June 17th, 2019

Ordered product, and did not receive it.
Apparently, there were (unknown) import/customs charges to pay that were not identified when I placed the order. I submitted 2 x tickets requesting an update on when I would receive the product, but no response. I managed to get hold of someone on the website's 'chat' function, and they told me that the product was being returned to them and that I would incur a restocking charge, and I would have to pay shipping costs both ways.

A thoroughly miserable experience, and I would advise not to use this company at all.

Thumbnail of user vickien4
Mississippi
1 review
0 helpful votes
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September 8th, 2017

Earlier, I tried another site. It was so hard to navigate and the prices so high that I decided to go back to my normal shopping site, Lucky Vitamin. They were less expensive and so much easier to navigate. Even with the other sites promo codes, my prices were more in line with what my income. I highly recommend this site for any one.

Thumbnail of user annq2
Colorado
1 review
0 helpful votes
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October 13th, 2017

I have been using LuckyVitamin for a couple months now and have found their selection to be outstanding and their prices are great. I even got a free gift! Plus the website is quick and easy to use. Products arrive quickly and I can easily change the shipping address for when I travel.

Thumbnail of user samanthap84
Canada
2 reviews
1 helpful vote
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October 3rd, 2017

It's pretty simple. I don't understand these other reviewers complaining about not getting discounts. Seriously? I shop online with many retailers and most of them do not offer discounts. I want the product so I buy it. The prices are good compared to some other sites and I am happy with the product.

Thumbnail of user fredac9
Canada
1 review
0 helpful votes
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June 11th, 2018

I live in a remote area and must order most of my supplements. I've used Amazon and the shipping is quite expensive and it's difficult to order and try and use same vendors, even at higher prices to reduce shipping costs but Lucky Vitamin had everything, at competitive prices and reasonable shipping costs.

Thumbnail of user helenas24
Portugal
5 reviews
3 helpful votes
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August 18th, 2018

Good overall experience for me! Prices are good and finally, i could find an US online retailer that doesn't charge me an arm and a leg for shipping thanks to DHL ecommerce. Other retailers should follow the example as there are so many US products we could buy from Europe where i live if the shipping prices were reasonable, its a win-win situation.

Thumbnail of user brynnc
Washington
1 review
4 helpful votes
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May 31st, 2017

The website doesn't make clear that if you ship to Canada, you will pay shipping AND, when you pick the item up, duty and shipping a second time. I just paid more than $24 dollars to receive a $49 order. I won't be using Lucky Vitamin from Canada again.

Thumbnail of user steffiz1
GB
2 reviews
0 helpful votes
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May 11th, 2018

I placed an order from the UK and, contrary to some other reviews, had a great experience. I had chosen the fully insured and prepaid customs duty option and the item arrived within 2 weeks (which included the Easter bank holiday weekend!). The item was still A LOT cheaper than it would have been had I bought it directly from the UK. I would recommend!

Thumbnail of user beatrizc24
California
1 review
1 helpful vote
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March 4th, 2019

I enjoy the competitive prices and the variety of products available. I have been ordering for a few years now and I love it. The Auto Ship is also a great idea so you don't have to remember to order. The only problem is the shipping process and the time it takes to receive your order. Not too pleased with this aspect of the website.

Thumbnail of user kathryna27
Colorado
1 review
1 helpful vote
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November 14th, 2017

Your site said free shipping over $49 and the screen showed no shipping before I charged my Paypal to process. Then the order confirmation informed me that part of my order was not eligible for the free expedited shipping and I was switched over to standard shipping for $7 without my knowledge or consent. Only after the fact. This IS WRONG! I expect a full refund of the shipping costs!

Thumbnail of user christinem363
Colorado
1 review
0 helpful votes
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October 28th, 2018

I have only ordered a few times but when I ordered last winter and my product froze in transit I was able to communicate and get a refund without sending the product back which seemed like a waste of postage.
Lucky is easy to navigate and convenient to use. They have a ton of products.

Thumbnail of user nicholaeb
Florida
2 reviews
0 helpful votes
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May 12th, 2019

I never received updates. I had to call multiple times and was never told the same thing. It took over a month to receive the product. The product is something I have been using for years so I ordered it from old vitamin company while waiting. They shipped it and I had it with 4 days from the date of order.

Thumbnail of user jamesm2679
Florida
1 review
0 helpful votes
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February 5th, 2020

Ordering was easy and quick, no "sign in", no "password", no "robot test". However, there was NO indication that the product was in stock or when it would be shipped. Lucky Vitamins has a history of failing to inform the customer whether an item is in stock or not - they just want the order and if shipment is delayed a matter of weeks when it is out of stock, it is 'no problem" for them, not you. They do not appear to be interested in feedback to the customer that they recognize the problem and are working to fix it.

Thumbnail of user joans116
California
2 reviews
1 helpful vote
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October 29th, 2017

I found Lucky Vitamin several years ago and have been ordering ever since. The vast selection is amazing. I have several favorite products that I order regularly and always enjoy searching for new products. The prices are the lowest. I've never had any problems and my order always arrives within a few days. I love Lucky Vitamin!

Thumbnail of user dc191
Connecticut
1 review
0 helpful votes
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February 19th, 2018

First... Thank you for the 20%... that's what keeps me coming back to order!

BUT... This is my 2nd order with Lucky... the first one took FOREVER to get to me (Pony Express?).

For many years, I have ordered from Vitacost.com (mostly... and occasionally Vitamin Shoppe.com)... and my products from VItacost arrive promptly, in 2-3 biz days (I always order so that I get free shipping, not express).

My first order from Lucky took almost 2 weeks. That's not so good and a deterrent to order if I need it quickly (and I won't do any automatic ordering). Just saying...:-(

Also, customer service is okay (they're not as "crisp" as Vitacost)... But mostly, having to be ON HOLD for so long is horrible. People order online to save time... so if you have a question, the hold time defeats this purpose.

Service
Value
Shipping
Quality
Thumbnail of user melissab207
Michigan
1 review
0 helpful votes
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January 16th, 2018

Have been able to find the products that I would have normally purchased at local health store at a fraction of the price. Offers free shipping and products come in a timely manner. Everything is well packaged. I LOVE the pricing and selections.

Thumbnail of user tessap9
Oregon
1 review
0 helpful votes
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June 20th, 2018

Been buying my vitamins and nutritional products from LV for about 10 years now. They have low prices and dependable shipping. I never have trouble buying enough product for free shipping which is fantastic!

Thumbnail of user michelled273
Colorado
1 review
0 helpful votes
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June 6th, 2018

Lucky Vitamin carries an amazing amount of the best products. Don't buy anywhere else until you check their website. An amazing savings on everyday things we all use! Even Pets... Thank you, Lucky Vitamin

Thumbnail of user sandraw697
Arizona
1 review
1 helpful vote
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July 9th, 2020

I oredered Red Yeast Rice supplement and it took over 3 months to get it. I know the virus had allot to do with shipping and availability but three of us were looking forward to our order and because of the delay 2 opt out which left me with the entire order. I am not complaining as I will definately use all of them however I would not recommend Lucky Vitamins at this time due to the long wait.

Thumbnail of user annew390
Alabama
1 review
0 helpful votes
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August 24th, 2020

Has a lot of different vitamin options (& brands). It is great to be able to get everything I need in one place and to get it for a good price with higher quality vitamins! I especially love that I can get vitamins that have no extra ingredients!

Thumbnail of user kellyk101
Vermont
1 review
0 helpful votes
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August 30th, 2017

I have been a customer of Lucky for 4 years now... They sent me a few full size products to try out last year because my BF and I were ordering monthly which was amazing! They sent me Garden of Life RAW Protein and I was blown away and have been ordering it ever since. This product has changed my life and Lucky just sent it to me to "try out". Amazing customer service too and shipping is typically less than 7 days.

Thumbnail of user doloresm17
New Jersey
1 review
0 helpful votes
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November 14th, 2017

I would consider myself a regular shopper at Lucky Vitamin. I have rarely have had issues when items I order are on back order. I am pleased with the service and the fast delivery with getting my purchases. Keep up the good work. I am one happy customer.

Thumbnail of user jamesp661
Canada
1 review
0 helpful votes
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July 4th, 2018

Your website will not allow me to change my city or my province fields.
Also it will not allow me to add promo code, I'm sure I did not purchase any of the restricted products to get the volume discount.
Canada post was not an option at check out for shipping!.
I did click on chat but had no response back all thou it says they will get back to me shortly.

Thumbnail of user juliap57
Minnesota
1 review
0 helpful votes
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January 9th, 2018

The site is simple to use and to adjust. Shipping for me is not an issue price wise, seems to be pretty average compared to everywhere else. Plus they had the product I wanted. Will adjust review when receive product.

Thumbnail of user ellenb135
Kentucky
2 reviews
1 helpful vote
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December 13th, 2018

I was able to purchase my favorite Auric Blends essential oil perfume for an amazing price! I was hesitant because I had to re-enter the coupon code after going back to add more products, but I received the same discount.

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