• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user cc175
Wisconsin
1 review
1 helpful vote
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May 6th, 2018

Am long-time customer; website has gotten more difficult to use in past several months; takes longer to place order. Tried to call, but was on hold too long so just placed it online and hoped for the best. If it isn't broken, don't fix it.

Thumbnail of user zf4
Michigan
1 review
0 helpful votes
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April 2nd, 2019

I search for organic 85% dark chocolate, which is only available infrequently in my area. I like to buy locally, but this just isn't a product that can be found regularly. The best price and service comes from LuckyVitamin. It arrived on the exact date they said it would arrive. And I like the option of choosing regular deliver.

Thumbnail of user christinep190
Louisiana
1 review
0 helpful votes
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August 28th, 2018

I've been making purchases for several years now and am a satisfied customer. They always have what I need in stock. Shipping has been faster than a much larger competitors' so I will continue to order from Lucky Vitamin.

Thumbnail of user myrtlef10
Tennessee
1 review
0 helpful votes
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September 18th, 2018

You will never want to shop any where else once you try Lucky Vitamins. I've been shopping there for several years, more than 5. I'll always be there customer. Best company I've ever dealt with. Return policy is the tops.

Thumbnail of user abidaa1
GB
1 review
0 helpful votes
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January 11th, 2020

Has the best customer service I can always easily return item and get refunds.
All the products are trustworthy and harmless especially celsius energy drink is a life saver.
Thank you so much guys keep up with the amazing job...

Thumbnail of user ah451
Oregon
1 review
0 helpful votes
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May 11th, 2020

Quality brands at great prices. Been shopping here for years to keep my family healthy. Have been able to find supplements the kids love too. They take them on their own now as well as research and request new ones!

Thumbnail of user cindik10
Florida
1 review
0 helpful votes
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December 10th, 2018

Lucky vitamins carries quite a lot of products including hard to find items, has good pricing, and fast delivery. They also show you your previous order history, so reordering is a breeze. I have been using them for years, and have never been disappointed.

Thumbnail of user virginias114
Colorado
1 review
0 helpful votes
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June 3rd, 2019

I left Amazon altogether after not receiving my much needed supplements, in fact they never did come, even after three weeks finally got a refund, and items were then out of stock! Lucky has been a great addition to the online stores I am trying out. I would have given 5 stars but 7 days is a long time to have to wait for your items... hoping 2 day shipping options become affordable through lucky in the future.

Thumbnail of user sondram16
California
2 reviews
0 helpful votes
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March 27th, 2019

Lucky has consistently high quality products, delivered in a timely manner. Reordering is easy, discount coupons are frequently available, and there's lots of great products to choose from for any ailments or preventative vitamins and minerals for all types of ways to stay healthy. There have been some items that have gone up in price lately but with careful couponing or using ebates those are offset.

Thumbnail of user donnak96
Montana
1 review
0 helpful votes
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March 2nd, 2018

So happy to have found this site. I've used it for several months and except for needing to use a different browser (Firefox "Improved" program gives me fits with some sites) I am totally satisfied with their products.

Thumbnail of user danj179
GB
1 review
0 helpful votes
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August 24th, 2019

Caution! The seller demanded payment outside amazon because they "miscalculated" the shipping costs. They refused to refund my purchase because supposedly my package was in transit. So, whatever you think you're paying this merchant, add 20% and expect to deal with delays (if you get your package at all), wasted time, and a saccharine customer service that will never rectify an error. They persisted in this behavior even after Amazon asked them to relent, which raises the question why they are still allowed to trade on their website.

Thumbnail of user karsonh
Texas
1 review
1 helpful vote
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May 6th, 2018

I had 4 very specific products that I needed for an upcoming vacation not only did they have all four but they even price matched with Amazon! Excellent customer service. I will definitely be ordering from here again.

Thumbnail of user jimf944
Canada
1 review
2 helpful votes
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February 23rd, 2020

Product never arrived yet they still take my money and won't refund. Ridiculous unethical company. I see other complaints about poor packaging. Yes they send glass bottles in the mail and are surprised when they shatter. Absolute idiots

Thumbnail of user lw472
New York
1 review
0 helpful votes
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May 30th, 2020

You can find high quality products on Lucky Vitamin at the lowest prices with free shipping. I think they are great. I don't like that you can't resolve issues with your order through their 800 # any more the online chat is frustrating. Please bring back live customer service people I can talk to.

Thumbnail of user ronr553
Maryland
1 review
0 helpful votes
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October 31st, 2020

I have been buying from Lucky Vitamin for years and always find some deals that get added to my order. Their selection is huge and it seems most of my items are on sale. I'll return here in the future for my vitamins and other health related supplies.

Thumbnail of user carolh172
Oregon
1 review
0 helpful votes
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November 1st, 2017

Lucky Vitamin is my go-to place when looking for anything in nutritional supplements, vitamins, minerals, health foods, etc.! They have such a wide variety of items I almost always find what I am looking for, and they usually have the lowest prices if I happen to take the time to search other places. I appreciate all the information they give with all of their products, as it helps me finalize my decisions. My orders usually arrive promptly with all of my ordered items, but on the off-chance that something is wrong, the customer service staff is friendly & efficient in correcting any errors. Just one of the few companies left that knows how to treat customers and run a business to keep customers coming back.

Thumbnail of user paulaf32
Arizona
1 review
0 helpful votes
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October 27th, 2017

My husband drinks beet performer beet juice every day before working out. At $3+ per can, it gets pretty expensive! I have searched everywhere for this juice at a lower price.(Amazon, Ebay, other nutrition sites, grocery stores, and more) and have always came up empty handed- until today. I can't believe it took me so long to find Lucky Vitamin! Finally I've found the same great product at a more affordable price. And he doesn't have to wait a month or more (like he has in the past) for his juice to arrive. I definitely we be back!

Thumbnail of user catherinep54
Wisconsin
1 review
0 helpful votes
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December 14th, 2017

I've been a customer of Lucky Vitamin for several years now and am very pleased not only by the very friendly, personal customer service but by the wide selection of high quality products, amazing prices and deals! I was sent an incredible coupon, lowering the cost of my order even more, which really helps out during the Holiday Season. The website is easy to navigate and if you can't find something or have difficulty figuring out a feature, a helpful representative is only a quick phone call away, to guide you through the process. I look forward to many more years of working with this amiable company!

Thumbnail of user rebeccag149
Delaware
1 review
0 helpful votes
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August 18th, 2018

I love Lucky Vitamins online shopping because I know I am getting quality at prices you cannot find elsewhere. I trust their customer service teams and know I will get answers to my most frequent questions. Shipping is tops in my opinion. You can count on products being delivered in a timely fashion. Products are protected during shipment and I personally have never had issue with any of my shipments from Lucky Vitamin.

I would highly recommend this site for your Vitamin needs!

Thumbnail of user naomic23
Minnesota
1 review
0 helpful votes
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May 6th, 2018

I was surprised of the extent of products available as I was searching multiple sites, but found that most, if not all, were available here.
The prices were reasonable and on target or even less than some competitors. Coupled with a discount flyer in the mail made for an easy decision to purchase from LuckyVitamin.

Thanks,

Kevin

Thumbnail of user blossomd
Arkansas
1 review
0 helpful votes
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July 24th, 2018

I've been totally happy with Lucky Vitamin for years now. They have great low prices on everything they carry- plus you get reward points for further savings. I love my local natural food stores, but they charge a lot more for some things like protein powder and we use so much that it helps me afford it by buying it here.
Everything is guaranteed and I've never had a need to return anything.
The website is pretty good. I like the quick reorder function and feel like searching is easy. Check out is fine.
The shipping takes a few days, but is reliable. Everything is well packaged. And we find the lucky boxes are great for reuse!

Thumbnail of user angelal990
Illinois
1 review
0 helpful votes
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August 8th, 2021

Now brand makes Highly absorbed nutrients, at prices that do not break the bank. Look around at other brands, Now is absolutely top notch! They have their own laboratory, and have been formulating supplements since the 1970's. This is definitely a company that cares about health. Thanks Lucky Vitamin for the large selection of products, and good customer service.

Tip for consumers:
Signing up for an account, and taking advantage of auto delivery options, will save you extra dollars.

Products used:
Now brand Solar D gems
Now brand vitamin C 1,000
Now NAC

Service
Value
Shipping
Quality
Thumbnail of user anniac1
Oklahoma
1 review
0 helpful votes
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November 5th, 2017

Browsing was easy. Ordering went well. Now just waiting for item to be shipped and see how it goes! Very informative about products and if you can't find an answer or what your looking for they have several ways of contacting them to get what you need.

Thumbnail of user leahw24
Massachusetts
1 review
0 helpful votes
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September 9th, 2017

I have recently had updated allergy testing done & have had to switch all my products. From hair care to make up, you name it. Lucky Vitamin is a one stop shop for me. I can only use particular brand names that you cant just walk into any store to find.

Thumbnail of user jasonc229
GB
1 review
1 helpful vote
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January 15th, 2018

I wish I'd read these reviews before buying from this company. To collect my order from the Post Office I needed to pay £12.45 - my product was only £25 pounds plus £3.99 for 'shipping'. All I am reading now is 'poor customer service', 'weeks waiting for an answer' etc... what a scam. Nothing 'lucky' about this company! Stay clear.

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