• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user ydmg
New York
2 reviews
2 helpful votes
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July 28th, 2020

Their website has many misleading advertisements, related to free shipping, return policies. You only get the benefits that are described if you pay for the membership program. There is no asterisk or anything like that to indicate that the truth is not what meet the eye. Also, their "terms and conditions" are really well hidden. Some info (like that refunds aren't processed until 2-3 weeks after they arrive at the return center) you can only find out by contacting customer service. Be sure to get an invoice after your return is process (it has to be requested AFTER the refund is processed, often necessitating reaching out to customer service twice) to make sure that you were refunded for everything that was in the box. Emails sent to customer service are a waste of time, in my experience, they only get looked out after I reached out via chat.
In summary, the prices may be cheaper but you'll have to work for your money!

Tip for consumers:
Be sure to read all the terms and conditions- you will have to hunt for them!

Do not rely on being able to return unless you intend to buy a membership and/or pay for the return shipping.

Products used:
Nugo bars- the ones that didn't arrive damaged.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carola234
Colorado
1 review
0 helpful votes
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July 8th, 2018

I had received an email stating that I would get a 10% discount on my next order if I did it within 2 days, which I did... only to find out that if I did not purchase certain items, the discount did not apply. As a person with a degree in journalism and decades of experience writing and editing, I feel like this was a come-on and I will most likely look elsewhere for a good deal on vitamins. After not using you for years, I had finally decided that you were the best place to get vitamins, but I certainly do not think that now.

Thumbnail of user seunghoonl
California
1 review
3 helpful votes
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January 17th, 2020

According your order history, my sub total order amount was $78.79, but payment was $84.90 as below.
Ie. Subtotal $78.79
Shipping $0.00
Tax $0.00
Total $84.90, I cannot understand how could make this calculation. Please check it out and explain it to me.

Thumbnail of user ritap39
New Jersey
1 review
0 helpful votes
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March 19th, 2018

I love shopping on luckyvitamin. I always find the greatest things on this site because Im buying stuff from smaller companies and something organic or natural for personal care items. Ive had to chat with customer service once and they were the friendliest people and quickly handled my request I forgot to use a promo code on my order and they granted me the percentage off my order. Thank you Luckyvitamin for making my life a little easier to find great products at great prices!

Thumbnail of user maryh410
Arizona
1 review
0 helpful votes
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April 2nd, 2018

Although, the site may run slow at times, the savings and convenience of online shopping is worth it to me. Even if I missed walking around my local health food store, this gives me the same sense of discovering new ways to supplement or feed my desire for health.

Thumbnail of user cathyj54
Vermont
1 review
0 helpful votes
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August 6th, 2018

I've been ordering for years from Lucky Vitamin; I've never had a complaint (except that with my slow internet, the pages take forever to load with all their pictures). They carry the high quality brands that I'm looking for, at prices lower than the sales prices in local stores.

Thumbnail of user jw992
New York
1 review
2 helpful votes
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June 7th, 2022

They shipped an order to the wrong address, and refused to try to do anything helpful about it. They acknowledged that it was possible for them to contact the courier and re-route, but insisted that they would charge me any re-routing fee they incurred for correcting their own error.

They sell the same products as 100 other sites and stores, often at exactly the same prices... It's not worth giving your business to a vendor that tries to squeeze a few extra bucks at their customers' expense.

Service
Value
Shipping
Returns
Thumbnail of user paulh299
California
1 review
0 helpful votes
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September 13th, 2017

LuckyVitamin carries a wide variety of items for the quality and health conscious consumer, cosmetic as well as a good selection of hard to find specialty food items. Their prices are very reasonable. I highly recommend it!

Thumbnail of user dke
New York
3 reviews
9 helpful votes
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October 18th, 2018

I had a hard time locating some products I use to purchase at my local health food store, but that they no longer carried (I guess I like stuff not too many other people do?), or they didn't sell fast enough not to expire on them... at any rate, YOU HAD THEM! And definitely in the fresh zone! I have expanded on other items that I cannot get locally, too. Trying new stuff! Yeah!

Thumbnail of user anabu
Canada
1 review
0 helpful votes
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September 15th, 2018

You can always find what you need.
I recommend anyone who needs vitamin to go see this store, you will 100 % definitely find whatever that are looking for. On top of they always have mind blowing deals

Thumbnail of user patp50
Virginia
1 review
0 helpful votes
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September 11th, 2017

I look for organics, and the selection here is pretty good. Product info is excellent. One thing I especially appreciate is the intelligent shopping cart. On other sites, with a huge product selection, I might add the same thing to my cart twice without realizing, and end up with a duplicate I didn't want. Never happens here because the cart is properly programmed. I appreciate the pricing and sales and incentives. Customer service has been excellent. The only thing that needs improving, is for food items to be recognized better in the search engine. I also wish that I could sort out basic foodstuffs from snacks and prepared items. But overall it's pretty great to shop at LuckyVitamin.

Tip for consumers:
Plan to spend a fair bit of time to see and sort through everything. It will be worth it.

Service
Value
Shipping
Quality
Thumbnail of user terrig78
Indiana
1 review
0 helpful votes
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July 12th, 2019

Excellent service and fai prices with extra value in sizes all the time. I have been buying from them for years and always stand by their manufacturers and always make things right. I love their product variety and willingness to educate the public to support the current trends in the health industry. Thank you Lucky Vitamin!

Terri, Certified Fitness Coach and Nutritionist, Greenwood Indiana

Thumbnail of user stanleyk53
New Jersey
2 reviews
13 helpful votes
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March 28th, 2020

Was time again to replenish with some of my regular purchases. I did notice allot of back ordered items especially with the vitamin C products which included tablets and powder. I think this is due to the corona virus issue and people are goings nuts buying up vitamin C. The C is overall good for the immune system but people have to realize it takes more than C. I do not like the idea that to purchase a back ordered item, Lucky Vitamin requires you to purchase a minimum of 2 or 3 items of the product you want. Other than the vitamin C all the items I wanted were in stock, their quality is very good and Lucky Vitamin continues to provide great pricing. One suggestion I would like to make regarding winning the $100 dollar gift certificate is instead of giving out (1) $100 gift, how about making a few more people happy and giving (4) $25 gift certificates.

Thumbnail of user katiem338
Missouri
1 review
0 helpful votes
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April 12th, 2020

I have yet to find anywhere that can beat Lucky Vitamin's prices. They frequently have amazing sales and such a great selection of products! Customer service has always been super helpful and prompt when I needed them, which can be a bit of a rarity these days. 10/10! To our good health

Thumbnail of user deborar1
California
1 review
0 helpful votes
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October 2nd, 2017

After numerous price comparison searches on the web and in-store for several items available at this website, I find Lucky Vitamin has the best pricing and fast delivery. I'm very satisfied with this company's integrity and performance with my several orders thus far.

D. Rogers

Thumbnail of user beckyd64
Florida
1 review
0 helpful votes
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October 11th, 2018

I've placed 12 orders over the last 4 years and have had great service. Been pleased with the products and the prices are usually the lowest I've compared. They send a free miscellaneous product to try which is fun to get. I love this company!

Thumbnail of user susannel7
New Jersey
1 review
0 helpful votes
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July 26th, 2018

Lucky Vitamin always has the high quality foods and health related items I can not find at the local grocery stores. I've always received my orders quickly and items are packed well and everything is always included as ordered. I've never had to return anything but I'm sure this high quality store would be great to work with.

Thumbnail of user debc54
North Carolina
1 review
0 helpful votes
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February 8th, 2018

This product is fantastic for my husband who works in construction sites year around. He comes home with energy instead of wiped out at the end of the week. I researched since the price keeps going up and with auto-ship this site was the cheapest.

Thumbnail of user jeffreyb91
New York
1 review
0 helpful votes
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February 7th, 2018

Lucky Vitamin is the best place to shop for your nutritional needs! I have found the website to be very user friendly, best in pricing, and with a wide selection to find what you need.

As well, service is 5 star with swift order delivery.

Thumbnail of user erikn15
South Dakota
1 review
0 helpful votes
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November 10th, 2017

Never ordered vitamins online before. LuckyVitamin.com changed all that Their website is easy to use and navigate. Easy to compare products. I like the occasional freebies to try out. 4 days from click to door. Cannot complain at all. Loyal customer

Service
Value
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Thumbnail of user jodellg
Indiana
2 reviews
0 helpful votes
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September 20th, 2017

I had 2 requirements for a good health/supplement site. 1. good prices 2. A wide range of products that fit my needs as well as alternative approach to health. Lucky Vitamin fits both in the decade I've used this site. The site is a bit slow when searching but worth my time... hence, 4 stars.

Value
Shipping
Quality
Thumbnail of user kristenh48
Ohio
1 review
0 helpful votes
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January 3rd, 2018

Great products and timely shipping! I've enjoyed shopping and browsing Lucky Vitamin's site everytime I need something. Only on occasion will it be something they don't carry. Plus, I love the reviews on each product, it helps a lot!

Kristen-Northeast OH

Thumbnail of user lof10
Massachusetts
1 review
21 helpful votes
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January 2nd, 2018

Sometimes delivery takes a while but it's always worth it and I try to stay on top of ordering things leaving myself enough time to replenish things I've run low on. This site has consistently had every product I've needed even when the products are no longer stocked where I used to get them - on top of that I always compare prices and overall Lucky Vitamin makes sure to provide the most affordable prices. Reordering is made very simple without being overbearing - considering how many products they have to search through, I am glad that my usual orders are easily found and reordered and check out is a breeze. I have never had to use customer service because of how user friendly the site is and how reliable the service and delivery has been - fingers crossed if I ever need to contact customer service everything will be fine.

Thumbnail of user tonym192
Kentucky
3 reviews
5 helpful votes
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December 24th, 2017

LuckyVitamin has a large selection of vitamins and supplements and decent prices. If you look around you may find better prices on some items. Shipping sometimes takes a while, had to wait many days sometimes before an order was finally mailed.

Thumbnail of user debc52
Indiana
1 review
0 helpful votes
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December 19th, 2017

I tried your product and really liked it. I plan on using this in the future. I've had a family member tell me about this product (whole leaf aloe Vera juice) it help my acid indigestion as well as heart burn.

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