• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user danielaw4
Washington
1 review
0 helpful votes
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May 1st, 2018

Products & selection are good, but I still dislike using the website. When I go through "my regimen" (about 95 items) and make a change, it flips me back to the top every time. In addition, when I selected "view details" for items listed as "(priced) too low to show", the entire system locked up. I tried to "back track & go forward" numerous times to no avail, finally risked a "refresh" and was lucky to get my "check out" screen again. In the past, my entire order has disappeared quite a few times, so now I print out the entire order (a waste of paper) before finalizing the order so as to ensure that I don't have to start over.

Thumbnail of user craigb1016
California
1 review
1 helpful vote
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February 13th, 2023
Verified purchase

After ordering online there is no confirmation shown, and no confirmation email until much later. Web pages load very slowly. The "Contact Us" link on their website only gives a mailing address. Employees say they don't think there is any problem.

Tip for consumers:
Order from someone else.

Products used:
Lily’s products

Service
Value
Shipping
Thumbnail of user jenp45
Vermont
1 review
2 helpful votes
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June 21st, 2017

Looking for John Master's Hair Products, some listed as being 50% off or more. The prices seemed fairly high, so I checked the actual John Master's website. Same exact price! No way I'd shop here again. Don't be deceived by false marketing! This will catch up with them at some point.

Thumbnail of user mellissab2
Canada
1 review
0 helpful votes
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August 31st, 2017

I found this company online via amazon and an item I ordered arrived over a week earlier then anticipated.
The website was user friendly, lots of great products. Would recommend Lucky Vitamin to everyone!

Thumbnail of user karenc259
Washington
2 reviews
0 helpful votes
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October 19th, 2017

Lucky Vitamin offers quality products at very reasonable prices. I ordered the Real Aloe Gel - organic, and got an even better price for ordering in bulk - 12. They are a great and very easy website to order from.

Thumbnail of user rebeccah121
Nevada
1 review
0 helpful votes
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October 14th, 2017

This website is easy to navigate. I really appreciate the small icons beneath each product indicating whether they are casein-free, gluten-free, sugar-free, etc. I also find the Quick Reorder option very helpful and convenient.

Thumbnail of user joannep54
Ohio
1 review
0 helpful votes
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September 18th, 2017

Lucky Vitamin not only has thousands upon thousands of healthy products, but they also have a really neat little point system where you can earn $10 off future orders! Reasonable prices, super sales, fast shipping. Why go to a mall?

Thumbnail of user laurens205
California
1 review
0 helpful votes
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September 4th, 2017

Plus free shipping, fast delivery, great selection. I never knew about LuckyVitamin before searching for this item, but then I found them, read about the company history, and only buy my flour here. I'm sure there will be many other healthy foods I will want, as well.

Thumbnail of user kermits12
Iowa
2 reviews
0 helpful votes
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December 1st, 2017

Have ordered several times with no problems. I only order in stock items and use the free shipping option, up to 6 days. I'll continue ordering here as it provides the best service, price and selection of any others that I've tried.

Thumbnail of user dawnc176
Florida
4 reviews
4 helpful votes
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January 21st, 2019

Good prices, pretty quick delivery, love the auto delivery feature, this is a great company. I have had great experiences with customer service, no matter what issue, information request or just assistance; they are always professional, friendly and helpful.

Thumbnail of user michelem218
New Jersey
1 review
0 helpful votes
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October 26th, 2018

LuckyVitamin is by far the best prices compared to Vitamin World, Vitacost, Walmart and local pharmacy's. They carry top name brands as well as many certified Organic brands. If any of their products are delivered damaged, they replace at no cost. No hassles! Been purchasing vitamins from them for years now.

Thumbnail of user natec23
Nate C.
Oregon
1 review
0 helpful votes
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October 12th, 2018

They have a great range of products clearly displayed, their prices are attractive with good discounts for quantity breaks, and the customer service is pleasant. What products I can source from this website, I will.

Thumbnail of user allisonc100
California
1 review
0 helpful votes
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April 30th, 2019

I've ordered twice in the past two weeks from lucky vitamin and both times were perfect transactions! They had exactly what I was looking for at very reasonable prices and a super fast shipping time! I'll be a forever customer!

Thumbnail of user franf21
Ohio
1 review
0 helpful votes
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May 23rd, 2019

Found on random search for foods for special medically supervised diet. Pleasantly surprised to find items I could use, especially since local stores don't carry. Accidentally found a lovely soap from India-on sale, too. Am sending back some items that I cannot use because of taste, as the return postage is less than the purchase price. Love that. Hopefully this will turn out as well as the original ordering process. Products were wrapped and boxed beautifully and delivery was prompt.

Thumbnail of user soaps1
Norway
1 review
1 helpful vote
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August 15th, 2019

I ordered two packages over $30 delivered to Norway this year, and none of them ever arrived. Horrible customer service doesn't care to help. Will never use again. Literally the worst online retailer in the world!

Thumbnail of user tammyf71
Pennsylvania
1 review
0 helpful votes
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May 26th, 2018

I needed to order more allergy response and bam!-got email from LV 10% off today! Yeh! And of course while shopping on the site found other goodies so free shipping! Thank you Lucky Vitamin!--from a proud shopper from Pennsylvania!

Thumbnail of user carlas123
Texas
1 review
0 helpful votes
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August 15th, 2018

Finding and ordering what I needed was a breeze. Really like this site! Looks like their international business may have kinks based on the reviews. Just placed my order, so too soon to tell about customer service.

Thumbnail of user karlened
Vermont
1 review
0 helpful votes
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February 10th, 2018

Have used LuckyVitamin for several years now. Never disappointed. Even order a few cat and dog treats, Use for all my laundry supplies, dishwasher and dish washing detergents. No carrying heavy items from the grocery store. Great as I age!

Thumbnail of user agnieszkab5
GB
1 review
0 helpful votes
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July 23rd, 2018

Only ordered so can't say much. Hope it will help kids with travel sickness. The company seemed to be professional plus have good choice of products. The delivery price is quite high, but I am from Scotland.

Thumbnail of user efane
GB
1 review
1 helpful vote
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December 19th, 2020

I ordered products in September 2020 and up till middle of December they had still not arrived. No communication, no product, partial refund after charging a re-stocking fee. Buy elsewhere if you need products quickly or at all. 1 out of 10 rating!

Thumbnail of user michelem620
New Jersey
1 review
0 helpful votes
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April 23rd, 2020

When the only brand of milk my special needs son would drink was sold out everywhere, Lucky Vitamin came through with a delivery that was reliably delivered on time. So grateful for this business. Thank you!

Thumbnail of user cathyp45
West Virginia
1 review
0 helpful votes
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October 8th, 2017

Quick reorder is a wonderful time saver! Other things to like are: free shipping, quick one or 2 day delivery, excellent packaging prevents damage to products. And oh, of course, the great low prices better than store bought and no hauling heavy loads from stores with Internet order and shipping.

Service
Value
Shipping
Quality
Thumbnail of user chloeb32
New York
1 review
0 helpful votes
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January 14th, 2018

I like the selection LuckyVitamin offers. I have found hard to come by products at an awesome price. They offer subscription shipping and some with a discount! Plus free shipping at $49 total! Yes please! Also great customer service!

Thumbnail of user marthad48
Pennsylvania
1 review
0 helpful votes
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January 3rd, 2018

I've been a Lucky Vitamin fan for many years. Their website is a bit slow and cumbersome and so could probably use some updating but delivery times are now very fast. I also like the fact that they don't go to extreme measures wrapping each item in an order - as is the case at other online stores. Lucky offers something no other website has as well -- Bulletproof products, and this, definitely, makes shopping there worth while.
Thanks Lucky Vitamin, I'm still a fan.

Thumbnail of user charlened20
District of Columbia
1 review
0 helpful votes
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November 27th, 2017

Stocked up on essential oils without walking through the door!

Not interested in going to the stores on Thanksgiving evening, Black Friday, or cyber Monday. This works for me, especially with a discount!

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