• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user johnl602
Virginia
1 review
0 helpful votes
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March 26th, 2018

I've been buying here for a few years and this time the only way to add an item to the cart was agree to auto ship and then remove it later. If I wanted to have auto ship I would add it. It is annoying have to go though extra steps to not have it. If it continues I may change where I buy.

Thumbnail of user russelld174
Pennsylvania
1 review
2 helpful votes
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August 17th, 2021

Tried to cancel my order which I was told was on back order. Agent told me I would have to return it and get charged $7.95 return fee. Item wasn't prepared for shipment because they don't have it and have not tracking number assigned. Again they refused to cancel it. I won't deal with them again. Poor customer service. Also stated the credit card won't be charged until it shipped but it appears pending on my account.

Tip for consumers:
Beware of the in stock claim. The product I ordered showed in stock at the time of purchase and was back ordered the following day

Products used:
Haven't received them

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellem607
Tennessee
2 reviews
0 helpful votes
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August 7th, 2018

I'm truly lucky to have LuckyVitamin! Why? They have the products I'm wanting that can't be found in stores! The prices are reasonable and the products, service, and dependability are 5 star ratings! Thank you LuckyVitamin!

Thumbnail of user debf20
Vermont
1 review
0 helpful votes
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October 16th, 2017

I ordered 6 collagen peptides for $20.90 each, I thought, but the total was wrong so I called customer service to be told you could only get that price if you ordered "autoship" sooo I went back & reordered the 6 with autoship. I hit submit order, got the confirmation number, scrolled to the bottom of the page to find I was charged $137 instead of the 125.40. I am very frustrated & I want the company to make this right.

Deb Foster *******330

Thumbnail of user jeanneh25
Tennessee
1 review
0 helpful votes
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September 20th, 2017

I have always gotten really good service with LV. They will make their orders good. I have ordered from Lucky Vitamin for years and if there was ever a mistake they would always make it right. I have always appreciated them and their service.

Thumbnail of user ck115
Wisconsin
1 review
0 helpful votes
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January 2nd, 2018

I just tried to check out with PayPal and it said with some of my purchase (I did not use auto ship) I couldn't use it. I hate paying any other way. I've had too many issues with it. I usually have an easier time checking out but it wouldn't let me use PayPal for some dumb reason. Not happy with that but ordered any way. I also wish they had better deals-10% off if you spend $100? Not that great of a deal, at least give 10% off for smaller amounts, people would buy more-I know I would.

Thumbnail of user robertw1756
Maine
1 review
0 helpful votes
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June 1st, 2020

My favorite supplement site. I have tried many, and this is the best so far. Excellent selection. Low prices, autoship works well. Their inventory system works well (warns you when things are back-ordered).
My only beef is that sometimes their autoship system is a little glitchy and tricky to manage, but can work fine after you get used to the foibles.

Thumbnail of user yvonnec112
South Carolina
1 review
0 helpful votes
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December 3rd, 2019

Thank you LV for having such an Incedible Assortment of Organics for me to shop from. Their Customer Service is Not To Be Surpassed, Anywhere! The prices are Competitive to Much Lower than other sites. I have been shopping with them for years. I highly recommend this company.

Thumbnail of user raym373
Texas
1 review
0 helpful votes
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November 6th, 2020

I have been a customer for years and love to order from them however for over a year they have had a terrible back order issue. The bad thing is there is no way online to cancel a back order. You must call customer service to cancel a back order and good luck getting through to them. They will leave it on back order and most of the time they will finally cancel it themselves.

Thumbnail of user emilys208
Illinois
1 review
0 helpful votes
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January 27th, 2018

I wish they had more of certain things that i bought and lower prices of what i would like to try but at least the couple of things they do have that i like to buy are much lower priced than elsewhere.

Thumbnail of user aidae2
Mexico
1 review
0 helpful votes
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July 29th, 2018

This time it was wonderful, just select the items and paid them and that´s it.
This is the first time that I buy on the Internet and it was so smooth.
Thank you for such a wonderful page you have and I love your products.
Price is incredible!

Thumbnail of user robynp19
Alabama
1 review
0 helpful votes
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March 30th, 2018

I have never had a problem with anything I have ordered. I can't say anything negative. I can not review the customer service department because I have not had to use them but I have place several orders for multiple different products and have had no issues. Good luck and happy ordering...

Thumbnail of user shaunat10
Idaho
1 review
0 helpful votes
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May 25th, 2019

I live in a small town. The shopping here is limited and expensive. I am thrilled that I can find most everything at Lucky Vitamins and at a good price, I use autoship for further discounts and to never run out of items I use regularly. I have also found wonderful new products that work with my keto diet! Thank you, thank you!

Thumbnail of user joes2215
Washington
1 review
1 helpful vote
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January 18th, 2022

Ordered some essential oils, took two weeks to arrive, Wanted other oils so ordered again, two weeks later got an email that some of my order was out of stock, didnt say that on the website when I ordered. The number they gave me to call was a company promoting something, they sell your data. Then they said I couldnt cancel the order because it was already processed, it took several more days to get the order. In the meantime I went on Amazon, ordered the same things for less money, and they arrived in two days. This company is a scam company.

Service
Value
Shipping
Quality
Thumbnail of user somarw
Connecticut
1 review
0 helpful votes
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April 4th, 2018

I am a regular customer because its prices are much cheaper than in regular stores. Also, many times, I qualify for free shipping.
I strongly recommend Lucky Vitamin store for great prices and convenience in shopping for your health needs.
Somar

Thumbnail of user glenc47
Michigan
1 review
0 helpful votes
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August 18th, 2018

Each time I order product, I seem to be in a hurry, but yet try to avoid your auto shipping option... although it probably isn't that hard, you catch me half the time... Grrrrr... other than that, I like your product and I like doing business with you. Glen

Thumbnail of user cheriw21
Idaho
1 review
0 helpful votes
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April 7th, 2019

The products are good, they are easy to find, and the descriptions are clear. That is why I keep coming back. The only improvement I can think of is to add more organic and cruelty free products. Keep up the good work!

Thumbnail of user lilym59
Australia
1 review
0 helpful votes
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June 9th, 2018

Great site for on-line shopping and easy to order - thank you!
First time to order from LuckyVitamin for me and done in no time at all.
I will recommend LuckyVitamin to family and friends for great prices and easy ordering.

Thumbnail of user johannah15
GB
1 review
0 helpful votes
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May 1st, 2018

I'm in Scotland and we have all these products, well at least acne dote "top product for bad acne"but it's double the price here and shippings great, its the same price as though I had ordered it from Edinburgh, 5 mins away from home, johanna

Thumbnail of user phyllisc37
West Virginia
2 reviews
0 helpful votes
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March 6th, 2018

This is a very reliable company with a wide variety of products. I have never been disappointed with anything that I have received. Service is very fast and I would recommend this site to anyone. I have never had a problem.

Thumbnail of user lynng119
Georgia
1 review
0 helpful votes
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July 12th, 2018

I've been ordering from Lucky Vitamins for some time now. I have never been disappointed with anything I have ordered. Whenever I have had a question, they have always been extremely helpful. Thank you Lucky Vitamins!

Thumbnail of user robertog82
Colorado
2 reviews
0 helpful votes
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May 16th, 2020

I was drawn to Lucky Vitamin because of a difficult to find vitamin my wife prefers to take. Not only did I find what I was looking for, the price was very competitive and delivery was quick and trouble-free. It's great to have a reliable online store where I know I can get the specialized vitamins I need.

Thumbnail of user farmank1
Georgia
1 review
0 helpful votes
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September 12th, 2018

I have been surfing around to shop online. Lucky Vitamin is one the best easy to shop and very reasonable price and nice interface and easy to navigate, and the price is very cheaper than others online shops.

Thumbnail of user lillieb33
Georgia
1 review
0 helpful votes
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March 13th, 2018

I been ordering from this company for a long time. I love the prices, most places the prices are much higher for the same product. The shipping time could be better. The free shipping for the amount of product i order is helpful.

Thumbnail of user alicef45
Canada
1 review
0 helpful votes
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February 26th, 2018

I love Lucky Vitamin, but your paypal system needs a severe overhall. I tried for two days straight to use paypal to pay for my order and finally I had to give up. After several calls to my bank, paypal and lucky vit it was determined the problem lies with you.

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