• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user elleng73
Georgia
1 review
0 helpful votes
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November 26th, 2018

When I ordered a product by mistake, a LuckyVitamin representative was offering to make good before I could finish my sentence. Kudos to this company for true customer service. They obviously care about customer satisfaction above all else. They have earned my business moving forward. Hope you will reward them with your business as well.

Thumbnail of user angelal990
Illinois
1 review
0 helpful votes
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August 8th, 2021

Now brand makes Highly absorbed nutrients, at prices that do not break the bank. Look around at other brands, Now is absolutely top notch! They have their own laboratory, and have been formulating supplements since the 1970's. This is definitely a company that cares about health. Thanks Lucky Vitamin for the large selection of products, and good customer service.

Tip for consumers:
Signing up for an account, and taking advantage of auto delivery options, will save you extra dollars.

Products used:
Now brand Solar D gems
Now brand vitamin C 1,000
Now NAC

Service
Value
Shipping
Quality
Thumbnail of user sharono70
New Jersey
1 review
0 helpful votes
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September 27th, 2018

Tried LuckyVitamin because it carried a particular brand at a lower price point. Have re-ordered along with a few other unexpected items found onsite.
Each order was easy to choose the product, the number and place in shopping cart. Easy checkout and processing.
Ordering and receiving my orders were quick, correct and well-packaged - no damaged or expired items. Customer service, when contacted for a question was friendly, quick, efficient and knowledgeable.
Happy customer and will continue to purchase from this vendor.

Tip for consumers:
Research what you buy then look up item on this site. If they carry/offer, it most probably is at a discounted price.

Products used:
Free shipping is quantified - a certain amount qualifies your order. Sometimes they offer 5% or $5. off an order for a promo code or order amount qualified.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stuartk19
Illinois
1 review
0 helpful votes
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April 23rd, 2018

I just finished my second time ordering the same product from your website (Alter Eco Super Dark Blackout Bars). For some reason, it didn't recognize me as a repeat customer and since there are apparent benefits to repeat customers, that was a disappointment. Other than that, your pricing is reasonably competitive and your free shipping is a great money saver. Keep it up.

Thumbnail of user cp160
Florida
1 review
0 helpful votes
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February 22nd, 2019

I've been ordering ALL our organic teas without exception from Lucky Vitamin for the last several years. They have a great selection of individually wrapped, organic, decaffeinated teas saving me valuable time by providing one stop shopping w/o leaving my home. Their shipping department gets 5 stars for packaging. We normally place a large order and all have been received in pristine condition, thanks to the meticulous packaging. Service keeps us updated with the status of our order from placement and shipping thru delivery.

Tip for consumers:
Free shipping for orders over a specified amount. They email coupons a few x per year for discount off entire order

Products used:
I order all my organic teas from this site b/c they have a great selection. I have been ordering from this LuckyVitamin for several years and have never had any issues.

Service
Value
Shipping
Quality
Thumbnail of user jessicaz35
Ohio
1 review
0 helpful votes
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July 14th, 2018

I am so thrilled that I found LuckyVitamin. The products are fantastic and the pricing is out of this world! Also, free gifts with purchases... can it get any better? Try it! You won't be disappointed.

Thumbnail of user joano1
California
10 reviews
20 helpful votes
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July 20th, 2011

I have ordered from this site many times, with great success. Once, a box of tea was damaged in transit, and they immediately shipped me a new one. Their prices are great, and the site is very easy to navigate. Highly recommended!

Thumbnail of user amandas30
Florida
3 reviews
4 helpful votes
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April 19th, 2013

I recently ordered Yogi teas from here for the first time. The prices were excellent compared to where I had been previously buying tea so gave them a shot. They delivered very fast and had no issues so I immediately placed a second order and so far so good. I would recommend it to anyone interested in using organic products, vegan foods, other vitamin products, etc. They send out regular coupons via email which is also very helpful.

Thumbnail of user maxiex
New Jersey
2 reviews
0 helpful votes
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January 31st, 2019

I was immediately impressed with the user friendly interface of the e-commerce website. The customer service was excellent, ensuring there were no substitutes sent for products I purchased. Care in shipping was taken but if items arrived damaged customer care replaced them at no additional cost to me. I've written Ebates numerous times requesting that they carry LV. Glad that it happened!

Thumbnail of user vivienneg8
Florida
1 review
0 helpful votes
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September 24th, 2020

Solid website, would have preferred actual picture of label for ingredients because some were not listed in product summary, and we Keto people are extremely particular about ingredients. They said shipping was slow and they were correct, but it got here.

Thumbnail of user raeraev
California
8 reviews
45 helpful votes
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March 9th, 2017

I ordered some vitamins online from this company as the prices were very reasonable. What they don't tell you is it takes TEN days to get your order (I have been out of my vitamins which are key to keeping my migraines away). Needless to say, just discovered that their "Standard Shipping" is performed by a snail family. The time frames they give you on their website are misleading and had I known, I would never have placed my order to save a few bucks. On top of that, they don't even have a customer service phone number to call, you have to email them! What kind of company doesn't have a customer service phone number? They finally responded via email, no help, just "Sorry for your inconvenience." Not acceptable as I sit here with a migraine!

Thumbnail of user lucasd24
Canada
1 review
0 helpful votes
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October 19th, 2017

Found some stuff on here that's cheaper than anywhere else I could find it. Cheap shipping for smaller orders. My only complaint is that the site is a bit slow and clunky, and the shipping options can be weird at times.

Thumbnail of user nkemo
Florida
1 review
0 helpful votes
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September 4th, 2017

The website contains a huge variety of healthy organic products. What made me especially happy was seeing the inclusion of Korean beauty and skin care products. Overall, I really like LuckyVitamin and will definitely be coming back to purchase more things.

Thumbnail of user fayet107
Australia
1 review
1 helpful vote
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December 1st, 2017

Since I live in Australia, shipping costs for American products can get really prohibitive. Fortunately, not only is the price for my fave oil cheaper than what's stocked elsewhere, the shipping cost is also a lot lower. I'll definitely be ordering again and again. Thanks LV.

Service
Value
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Thumbnail of user jasonm489
Ohio
1 review
0 helpful votes
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May 22nd, 2018

I've been looking for reasonably priced Namaste Foods gluten-free products and have finally found the online site for all my needs. There is a great selection of other GF products as well. This is my first time ordering from Lucky Vitamin.

Thumbnail of user lindaj615
Missouri
1 review
0 helpful votes
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July 20th, 2020

I buy 95% of my health and beauty aid from Lucky. I am a satisfied customer. Point, click ordering is that easy. No wearing masks at the local store. Order from the comfort of your home any time night or day.

Thumbnail of user vanessas132
Mexico
1 review
0 helpful votes
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August 21st, 2018

As It was my first shopping and my item isn't with me yet, I really don't have so much to say, but thank you for consider vegan options, and is nice you can put promos or something like that to get benefits for being client :)

Thumbnail of user dianab108
Kentucky
1 review
1 helpful vote
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January 17th, 2018

The service and overall easy to navigate through the site. The best service when I had a problem they helped me solve it and took care of my order right then. I can't say enough how awesome this company is to work with. Thank you so much for all the help. Lol Renee Benz

Thumbnail of user jameshenryh
Maine
1 review
0 helpful votes
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January 10th, 2018

This site has products that I want that other similar sites don't. Lucky Vitamin USED to ship really fast, but it seems in the last year they have slowed down their shipping quite a bit, which lost it a star from me. Their search function also seems a little clunky--

Thumbnail of user junej21
Illinois
1 review
0 helpful votes
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November 17th, 2018

I have the hardest time navigating this website. Also, their packaging is always less than desirable. I want to organize the list but it only gives me one page of products then spits me back out to the main page. Trying to enter a different credit card is next to impossible too.
I wish there was a function to delete previously used cards. Makes me question the security. I've learned to order things that don't have liquid because when they arrive the liquid will be all over the other products. The company is good about replacing the liquid item but it doesn't account for the goop all over everything else.

Thumbnail of user shanarr
California
1 review
0 helpful votes
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June 30th, 2018

I have been searching for a specific product that I cannot get anywhere else it seems these days and Lucky Vitamin had it! YAY! Price was about $1.50 more per box but it is a must have item. Other products I ordered were less than what I typically pay elsewhere. Great experience so far!

Thumbnail of user diannem63
Washington
1 review
0 helpful votes
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June 11th, 2018

I have yet to find better prices for the high quality brands Lucky Vitamin carries, and for this they get my 4 stars.
Having said that, the customer service can be very slow to respond. After several emails they eventually solved the problem of receiving an empty bottle of supplements.

Thumbnail of user emmiei1
Pennsylvania
1 review
8 helpful votes
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April 25th, 2020

I've purchased from LUCKY and been a loyal customer for many years. I've learned so much from the product information plus my own research. I have never been disappointed! I trust them as my main resource for supplements and fun items like candles and make-up. I even bought my VITA MIX years ago and got the best price anywhere. Of the many products I buy here are some; mung beans for sprouts, mushroom powder for immune support, tart cherry as a sleep aid and joint pain relief, magnesium for 300 biochemical functions in the body---the possibilities are endless! Be well and happy.

Thumbnail of user darlenef15
Illinois
2 reviews
0 helpful votes
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September 12th, 2017

I have compared other supplement sights and still find the overall Lucky Vitamin regular pricing to be competitive. It is also nice to get free shipping, discounts at times and their service is very good.

Thumbnail of user audreyc72
Florida
1 review
0 helpful votes
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March 10th, 2019

I've ordered from lucky vitamin a few times now and the shipping is always really fast and the products are perfect. Also can't beat the prices! My first choice for any health or supplement purchasing.

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