• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user debrac152
Mississippi
1 review
0 helpful votes
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May 1st, 2018

I buy so many products here online! They have a great variety on supplements, and they consistently have the best prices for the many items I use. Their customer service, especially using Chat, is wonderful! My mother buys from them now too, and I have just given their website to my son. Make sure you use the referral feature so that you both get $5 off an order. I didn't do that with my mom. So, we were not able to take advantage of that.

Thumbnail of user amandas297
Michigan
1 review
0 helpful votes
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February 23rd, 2018

I love ordering from Lucky Vitamin, and I choose them not only for their vitamin selection but also because they offer Paypal as a payment option. I tried using my paypal credit account and it was denied even though I have about $4000 available. Can you please check into this and see if this can be fixed?

Thumbnail of user harperandmagdal
Georgia
2 reviews
4 helpful votes
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December 17th, 2013

I love the prices and products. I have ordered once a month for years but they do seem to be slower and there have been mistakes. They make it right and have not cheated me out of my money. I don't know if they are just understaffed and have such a high volume of orders coming in. I order with plenty of product remaining because they don't ship as fast as they used to. I like the discounts and would rather they keep costs and prices down since things are so much cheaper. I will endure a little inconvenience to save money. Typically it arrives within a week.

Thumbnail of user nh119
New Jersey
1 review
0 helpful votes
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October 5th, 2017

I found your website accidentally - was searching for the protein powder I normally use which was out of stock. Did a quick search and found your website to be super user friendly and extremely well stocked. Just placed my first order which I am extremely excited about! I also love the tabs on the page where I was able to view blogs, heath information and even found an amazing recipe on gluten free apple cider donuts... need I say more? You have a new customer for life. Definitely spreading the word about you!

Thumbnail of user lpb
South Carolina
5 reviews
21 helpful votes
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February 17th, 2019

I ordered my favorite protein bars in November. I received a quarter of my order several weeks later. After waiting over 2 months for my order to ship I get a cancellation email with no apologies or attempts to make this right. They wasted over 2 months of my time and did not care one bit. My bars are still available for purchase on the site but are now $10 more per box. Seems like they just did not want to honor the price they advertised. Will NOT do business with them again!

Thumbnail of user rinar4
California
1 review
0 helpful votes
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December 24th, 2017

First time I'm ordering from LuckyVitamin. Found it because of a specific item that I wanted due to allergies. LuckyVitamin has it for an amazing price and their product selection is impressive. Now waiting for my purchase to be processed and delivered. I am hopeful and gladly expecting great results.

Thumbnail of user donnal314
Florida
1 review
0 helpful votes
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March 30th, 2019

Great products, easy to order. Didn't give 5 stars because part of my order was on back order they said 3 days but it's almost 2 weeks still waiting for delivery. I would use this company again though variety it fantastic. They have 2 of my favorite at great prices.

Thumbnail of user karinad21
New York
1 review
0 helpful votes
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June 17th, 2019

I have been a customer for almost 5 year and always spend the amount required for free delivery. The items always arrived carefully packed and the delivery in the time that is expected. No problems at all, no damage or missing items, Website is easy and fast to use. Only one time I ordered a wrong item and wanted to exchange it, call customer service and they were so helpful and nice that sent me the new item and told me not to return the other one cause it didn't worth it.

Tip for consumers:
The prices on this site are a lot cheaper than the regular organics stores. Website is so easy to use but if you encounter a problem reach as soon as possible the customer service.

Products used:
Herbatint organic hair dye, several organic shampoos and conditioners as well as a variety of vitamins, minerals and herbals supplements,

Service
Value
Shipping
Returns
Quality
Thumbnail of user rainec1
North Carolina
1 review
1 helpful vote
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October 3rd, 2017

Lucky Vitamins has fabulous pricing on even more fabulous, hard to find products! Free shipping is great. I like that I can order items for my mother and ship them directly to her, but I don't like that my discount codes only apply to one purchase. I guess fewer discounts/coupons keeps the prices down, so I understand that. Love the web site - very user friendly.

Thumbnail of user megano18
North Carolina
1 review
0 helpful votes
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September 5th, 2017

Lucky vitamin has a huge array of products from food to wellness, to herbs to supplements etc. They have an easy to navigate website, run sales often, give referral discounts, and usually have the cheapest prices on some of my favorite brands.

Thumbnail of user johnk475
California
1 review
1 helpful vote
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December 13th, 2017

I bought 6 Renewal HGH Workout for men... LuckyVitamin made it's Web-Site easy for me to order... I like that. :) I also like the guarantee, because it shows your have much confidence in your product! I am looking forward to improving my physical capabilities... I plan on sending you an 'Improvement photo' of what I look like in a few months! Thank you,... John :)

Thumbnail of user rasheedaha
Maryland
1 review
0 helpful votes
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September 21st, 2018

I always buy my Nubian Heritage soaps and other body care products from Lucky Vitamin. The price is almost always half of what is priced in the store. I have been a customer for 5+ years and they haven't disappoint yet :)

Thumbnail of user denises214
Indiana
1 review
0 helpful votes
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May 16th, 2018

Lucky Vitamin has been very trustworthy and I love the fact that they ship their products in recyclable materials with no Styrofoam! Also, I can go back easily to orders I have placed and add or subtract products to my new order. Very good online company!

Thumbnail of user yvetteb41
Ohio
1 review
0 helpful votes
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April 27th, 2019

Good company and great customer service. I've been using their auto save for vitamins I take monthly and when my address changed and the package was delivered to the writ address they just mailed me a new package with no additional charge

Thumbnail of user terryc119
New Mexico
1 review
0 helpful votes
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January 24th, 2018

Mark served me today, straightened out my issue online, was helpful and professional. My only issue was the time I had to wait for an answer on the phone line, but he apologized for that and said they were busier than usual, so no problem here.

Thumbnail of user michaelm800
Ohio
1 review
1 helpful vote
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April 17th, 2018

I have been ordering from Lucky Vitamin for years. I love the quality, variety, and low prices of the products. I can even get incense, which is a big plus. It's not hard to spend $50 and get free shipping as well!

Thumbnail of user louiseb134
Florida
1 review
0 helpful votes
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July 10th, 2018

Love how easy it is to make and place my orders. And after recently moving I still had my info updated and order placed within a matter of minutes. Thank you LuckyVitamin for helping to keep my life on a simple plane during this chaotic move.

Thumbnail of user gregb9
North Carolina
9 reviews
24 helpful votes
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September 18th, 2011

I have ordered twice and both times have been totally pleased! Best prices and huge selection. Spend $100 and free shipping too. Love the bubble wrap pillows as well. Regular shipping received in 3 days as located in PA. You won't be disappointed with this one!

Thumbnail of user arnolds59
Florida
1 review
1 helpful vote
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February 10th, 2019

My order for several bottles of Mrs Meyer hand soap arrived with one bottle less than I had ordered. After a very long hold time when I called customer service, the agent handled the issue very well and the missing bottle arrived a few days later. Need better quality control for shipping items.

Thumbnail of user mv72
Canada
2 reviews
0 helpful votes
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January 23rd, 2018

I order from Canada. Even with shipping and duty, many of the prices can't be beat. Their prices are easily 30-50% cheaper than even Amazon. However if you order standard delivery, it can take up to 3 weeks to get to Canada. I assume because of customs. So I'd recommend the faster option which includes duty. I've ordered many times and have had no issues. I highly recommend Lucky Vitamin.

Thumbnail of user aliciar58
California
2 reviews
2 helpful votes
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May 6th, 2018

While searching for a discount code, the process of check out had to be continually renewed as each code was used. It is tedious having to practically start the check out process each time, could be frustrating if a person allows it to be. Overall though, the prices were very competitive, nice variety of products and I will definitely order from this website again depending on how items ordered arrive.

Thumbnail of user kellynp
Illinois
3 reviews
17 helpful votes
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November 9th, 2021

Send products poorly packaged and then expect you to jump through hoops to get it resolved
I received wet damaged items leaking and a big hot mess. They wanted me to send stuff back to them this way and would not give me refund. I had to fight just to get some sort of compensation. Stay away. Garbage company with no ethics!

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Thumbnail of user joycec149
Florida
2 reviews
0 helpful votes
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November 2nd, 2018

Really appreciate being able to order healthy products online at competitive prices. Delivery is a bit slow, but I can't complain since it's free. I receive requests for reviews before I even receive products. Those few times when there has been a problem with an order, customer service has always been good (I've been ordering for over 10 years.)

Thumbnail of user tatianar11
Pennsylvania
1 review
0 helpful votes
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March 7th, 2018

While they don't have everything I need for my health regiment, they have most of it! The prices are sometimes as much as 50% less than what I have paid else where. When I have had an issue, their customer service team has been quick to assist, and have been very friendly. Thanks Lucky Vitamin for all you do!

Thumbnail of user natellas3
Singapore
1 review
0 helpful votes
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February 5th, 2018

So far this website has had the best collection of natural, organic and vegan products that cannot be found on other websites. I love the layout of the website which makes it easy to navigate. The products are also more appealing because the prices are usually lower than if I were to buy them from another online retail store.

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