• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user elainea26
South Carolina
1 review
0 helpful votes
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October 5th, 2017

I like this website for the most part but their free shipping is slow, compared to other websites. It's easy to navigate, and the reason I continue to use it is because they offer products that I can't find at other sites, and I like their rewards program.

Thumbnail of user anthonye254
Arizona
1 review
0 helpful votes
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November 25th, 2019

This was the most disappointing transaction. My order was back in Aug. 2019, part arrived. Waited for the rest and weeks later an email said it was out of stock. I had no more notices and tried to cancel the order. You can't talk to anyone on the phone now, making it more difficult. The order came on Nov. 23rd, the one I thought I cancelled!

Thumbnail of user lindan215
Utah
1 review
0 helpful votes
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February 2nd, 2019

I was happy to find the product I was looking for. I wish your products were a tad cheaper. I do a lot of across the web shopping and look for the best deals. I like your company mission and again, wish things were just a bit cheaper to purchase more from you. I also try to 'vote' with my dollars. You seem to have some good things going on.

Thumbnail of user mad21
Colorado
1 review
1 helpful vote
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August 26th, 2021

Order confirmation stated product in stock usually ships in 24-48 hours. NO WHERE did it say there may be shipping delays. Six days later and the order still has not shipped. Personnel read from a script "we changed warehouses. We can't cancel your order. We have no way to communicate with the warehouse. We don't know when your order will ship" DO NOT PURCHASE FROM THEM

Tip for consumers:
ORDER FROM SOMEWHERE ELSE. LOOK AT THE REVIEWS.

Products used:
Haven't received product yet and have no idea when or if I will receive it

Service
Shipping
Thumbnail of user ousmanec2
GB
1 review
0 helpful votes
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May 16th, 2018

This site have got the best food products, supplements, vitamins and minerals. I could not believe my eyes when I saw the discounted priced product. At first I thought this could have been a scam but the site is genuinely awesome. I could find and afford the product I was looking for. This is great! Thanks Lucky vitamins.

Thumbnail of user melissan88
Texas
2 reviews
0 helpful votes
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August 27th, 2018

I've been a customer of Lucky for a few years now. I find things on their website that I can't find locally. Their prices are almost always lower than the competition and they regularly run specials.
The products are almost always in stock and they give a big discount on auto-order. I like that I get emails on specials (most recently - buy plant protein); I was able to get some things that I use regularly for a great sale price and I was able to try a couple of new things without spending much.
I will continue to shop Lucky.

Tip for consumers:
If there is something that you use regularly think out setting up an auto-order. You will receive a discout and can easily go in and change (the time frame of receiving shipment, the products & quantity of product). You can also add other products, not on auto-ship to your next order and save on shipping.

Service
Value
Shipping
Quality
Thumbnail of user priscillah12
Arizona
1 review
0 helpful votes
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January 30th, 2018

This is the first time I have purchased from Lucky Vitamin. I was so excited to find great prices and a wide variety of options for my protein powder. It was awesome to be able to get the products I wanted at a better price than I expected. I was even able to get the bigger size!

Thumbnail of user suzanneb150
Arizona
1 review
1 helpful vote
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September 6th, 2018

I placed an order online on Monday, but it apparently did not go through. I have been trying to reach by phone and chat but have not been able to get through or receive a response when I left messages.
I have placed a second order, and was informed that expedited shipping was unavailable for my order, although I intended to pay for.
Thus the low rating.

Thumbnail of user sharono368
New York
1 review
0 helpful votes
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November 30th, 2020

Placed my first order on line today, 11/30/2020. At checkout I was unable to apply a promotion code, valued at $5.00. I spoke to a representative using the chat feature on line who suggested that I contact customer service via phone. I explained problem to representative who issued a $5.00 voucher to me instead. I was able to use the voucher on my first order. The checkout process went smooth from that point on.

Thumbnail of user janenej6
1 review
0 helpful votes
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November 23rd, 2018

The vegan items I ordered were in stock and available and the ordering process was simple. So far so good... also love the discount for first orders and the promo code for 15% off your next order (nice).

Thumbnail of user donab7
New York
1 review
0 helpful votes
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May 7th, 2018

Lucky has everything I need for support as I make changes to live the healthiest life I can! Every product I have tried has been exactly what I wanted. Lucky ships quickly and has no problem with returns.

Thumbnail of user ls460
New Jersey
1 review
0 helpful votes
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June 21st, 2020

Was so exited to receive my pack. The packaging it self was really cute, I didn't want to open it just because it was packaged nicely, but overall the shipping was fast especially during these times. And the product itself was not damaged

Thumbnail of user dougl722
Idaho
1 review
0 helpful votes
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September 21st, 2017

I highly recommend Lucky Vitamin for health and wellness needs. My wife and I find the product selection, prices and service at Lucky Vitamin to be top of class. We also like the coupon offers on products we actually use. Thanks Lucky Vitamin!

Thumbnail of user lucasv23
Portugal
1 review
0 helpful votes
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July 1st, 2018

I do love it! I do tell everyone.
This company change my life, can find the most specific products and at great prices.
The wish list, and the regiment wishlist, makes it so easy to reorder and keep track of what you wanna do next.
The only things that are not applicable to me are the returns, as I never did one. And the quality, as most of my products, comes from different brands.

Tip for consumers:
Just take your time, and explore the gigantic word that is in front of you. If you are careful and do your research, you can use this website to the fullest.

Service
Value
Shipping
Thumbnail of user katherynm3
Michigan
2 reviews
0 helpful votes
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November 27th, 2017

Very useful website to locate hard to find vitamins. Using Lucky Vitamins for about a year now. Helpful information with each item listed and also a great source to find more information or item(s) available.

Thumbnail of user pepeg2
Mexico
1 review
0 helpful votes
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September 13th, 2018

They supported me excellent to make my first orders, at first I had doubts. Highly recommended,
Kiara customer service through the chat perfectly remembered what I had asked and guided me to place my order

Thumbnail of user jamicew
Canada
1 review
0 helpful votes
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November 4th, 2017

The prices on here are amazing and I would recommend this site to anyone that likes to save money. The products are the same as you would buy anywhere. I just saved $20 on a product that I have been buying from a fitness centre.

Thumbnail of user elizabethg157
Connecticut
1 review
0 helpful votes
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March 30th, 2018

Was able to change the regular address for use of this credit card but could not change shipping address, which I wanted to match it. Other than that, everything was OK. (My overall rating I could not change from excellent to good. So be it.)

Thumbnail of user ronp84
Missouri
1 review
0 helpful votes
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March 29th, 2018

I really enjoy your products. Your whey protein mix helps me with my weight lifting and keeps my weight down while the taste is not bad. I also get my vitamin E from you as your product is natural and not grown in the lab.

Thumbnail of user tomm1029
California
1 review
0 helpful votes
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May 2nd, 2020

I had run out of Spike Gourmet Natural Seasoning, and was searching for it everywhere. I found Lucky Vitamin not only had it, but had it in different sizes and in its different flavor combinations. Yowza! My lucky day. It was very reasonably priced, so I ordered. I got an immediate acknowledgement, and when it shipped, I received tracking information. But here's the big plus: When it arrived, it was not only well-packaged with no damage, but with a guarantee that if I didn't like it, I could send it back. Lots of companies say this, but Lucky Vitamin included pre-printed stickers for sending it back if I felt it necessary to do so. My Spike is staying put, and I'll be ordering from Lucky Vitamin in the future. Kudos to a wonderful experience!

Thumbnail of user vanillal
Missouri
1 review
0 helpful votes
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September 26th, 2017

This is the second time I have ordered from your company, and I appreciate the experience because I don't feel like I am being manipulated into subscribing to memberships or special plans. I also think the prices are reasonable. VLee

Thumbnail of user loril402
Texas
1 review
7 helpful votes
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July 15th, 2020

Was referred to your website and I love the idea of supporting a family owned business instead of just the giant "A" who gets all the online business. I appreciate the ease of finding the supplements I need, the large variety and detailed information about the products so I can make the best buying decision. I also love the convenience
Of an autoship program so I don't have to remember when to order next. Looking forward to a long healthy relationship with Lucky Vitamin!

Thumbnail of user lianneh5
North Carolina
1 review
0 helpful votes
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September 20th, 2019

Nice selection of vegan vitamins. Trying out their autoship options, but having trouble finding if I will need to pay 2 separate shipping costs for orders that should ship concurrently but one is backordered. Guess I will find out when they ship.

Tip for consumers:
Bookmark your favorites on mobile, the search function can be wonky

Products used:
Deva vegan vitamins

Service
Value
Shipping
Returns
Quality
Thumbnail of user susang192
Colorado
1 review
0 helpful votes
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October 23rd, 2017

I am so sick of the multiple gimmicks and promotions that are exclusive of so many things or there are glitches in the codes on your site and they do not work. Just offer lower consistent pricing or allow multiple codes and be respectful of your customers.

Thumbnail of user evao16
California
2 reviews
0 helpful votes
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February 9th, 2019

I enjoy the Solar Gum but find it hard to keep a reliable source of it. Lucky tries hard to keep the stock up. I would have given 5 stars but I recently had the experience of my billing name and address swapping with my shipping (my mother has the same first name).

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