• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user jemf
Spain
1 review
0 helpful votes
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July 27th, 2018

Great website, easy to use and prices are very competitive. So far very happy with LuckyVitamin. I am in spain and thus the delivery charges came as a bit of a surprise. If the delivery was a little cheaper i would have given a full 5 stars.

Thumbnail of user vanessaj84
Texas
1 review
9 helpful votes
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April 17th, 2020

Wide selection of products. Had to find a weird hand soap because the typical ones are on backorder right now, but that's understandable given the current global pandemic situation. I like the store brand products for cutting costs. I wanted to find a vegetarian collagen supplement but they only offer plant-based collagen building peptides. I've seen algae-based collagen products elsewhere, but Lucky Vitamin had everything else I needed. I'm excited to try the new products when they come in. It seems like delivery will take about a week.

Thumbnail of user jilliannep
Massachusetts
1 review
0 helpful votes
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April 14th, 2019

My products arrived a day late (though it was the carriers fault). However, everything was in the box, accounted for, safety sealed. The prices were better than competition, so I'm happy. The only gripe was the size of the box/amount of packing material; I had nothing fragile but it seemed like a waste of resources.

Thumbnail of user fredw141
Florida
1 review
0 helpful votes
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March 30th, 2019

Only complaint is item was back ordered with no date for restock. When I finally called about it, explained company (supplier not Lucky Vitamin) was in financial trouble and item may not be restocked. Wasted 2 weeks waiting and had to rush delivery of different item. Service was very helpful though and product arrived in time (I use Niacin for Cholesterol). Would definitely use again.

Thumbnail of user sharij9
Florida
1 review
0 helpful votes
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February 28th, 2018

I enjoyed the shopping process. Your company has a wide selection of plant based vitamins, supplements, and proteins. I also am surprised to find a great price on Vermints which I tried on an flight. Organic mints are super. Thank you for your promo code for new customers.

Thumbnail of user garyg86
Alabama
9 reviews
6 helpful votes
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January 4th, 2017

Not always the cheapest but usually in the ballpark. A great variety of products, great sales and promotions. Thoughtful packaging and quick shipping. Backorders are shipped at no additional cost! We have placed over 20 orders with no problems.

Thumbnail of user farkelw
Illinois
1 review
14 helpful votes
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July 31st, 2020

Was a customer for years and spent $1000s with them. They off-shored cust support a cpl of yrs ago and it's now awful. It's no longer worth buying from them for whatever savings you may get. Can't get a live person that sufficiently understands American English and syntax to grasp what you're saying. Have put up with it but just got a "too bad so sad" response to a problem that they acknowledged was on their end so it's time to move on. Buyer beware.

Thumbnail of user nancyw375
California
2 reviews
0 helpful votes
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January 22nd, 2019

Lucky Vitamin provides exceptional products at very affordable prices. Their autoship is extremely convenient and flexible. I have had very kind customer service and help with urgent orders. I recommend them all the time to family, friends, and clients.

Thumbnail of user fritzp7
Canada
1 review
0 helpful votes
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January 17th, 2019

Hi,
How are you:)
I've had the pleasure of ordering 14 ball masons jars from luckyvitamin and the service was great. Only one came broken and lucky vitamin reimbursed that broken jar and also gave me a 10$ gift certificate for the dammages. Now great service does not come any better then that:)

Thank you very much luckyvitamin.

I wish you all a great day in our Lord and Savior Jesus Christ. Amen.

Thumbnail of user michellee75
Ohio
1 review
0 helpful votes
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March 5th, 2018

I love the selection of all products. They don't just sell vitamins. They, also, have supplements, protein bars, vegan choices, gluten free choices, etc. I no longer buy my vitamins at Amazon. I only use Lucky Vitamin.

Thumbnail of user rishic2
California
10 reviews
3 helpful votes
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July 15th, 2020

Experience thus far suggests something less than a perfect job managing customer demand (merchant has previously cancelled items after confirmation of sale & fulfilled "Back Ordered" items with product marked with short-dated expiration, e.g. with two months rather than twelve months remaining); nevertheless, the merchant does offer compelling prices & some nice features (e.g. Autoship).

Thumbnail of user raquelb32
Virginia
2 reviews
0 helpful votes
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April 8th, 2019

1) Great customer service, got back to me within 1 one day regarding a mistake in the order and reimbursed me
2) I like the quality of all my products, my only complaint would be that the delivery time has been longer than expected the 2x i have ordered from luckyvitamin

Thumbnail of user bessieh40
California
3 reviews
1 helpful vote
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May 25th, 2022

I've been ordering from Lucky Vitamin for some time and I am very satisfied with the service. The customer support is provided by real professionals, they helped me to choose the formula that would suit best for my needs and provided a discount for the next order. The packaging is always fine and the delivery is quick. I will definitely order more from here.

Service
Value
Shipping
Quality
Thumbnail of user priscillaw49
North Carolina
1 review
0 helpful votes
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October 11th, 2020

I have not been about to call because of hours of work. I got my package this week only to find a broken bottle of oil. The box on a mess. I would love to have a replacement. But fear that this will happen again. I'll call tomorrow.

Thumbnail of user francescam21
Pennsylvania
1 review
0 helpful votes
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December 8th, 2017

Simple to order. Speedy to complete. Splendid savings! Superior selections. Special attention to delivery service. Satisfied with my Lucky site. Certainly will shop Lucky again... in a heartbeat. So who's lucky now?

Francesca

Thumbnail of user lisaa204
California
1 review
0 helpful votes
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November 24th, 2017

I've been using LuckyVitamin for many years. I compare prices and they're still the lowest! Plus, customer service is exceptional! Healthy shopping made easy and economical at the best prices. Thank you LuckyVitamin!

Thumbnail of user jillianm25
California
1 review
0 helpful votes
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August 11th, 2018

I need probiotics or i get very sick. They are quite expensive however to purchase at local grocers or heath food/supplement stores. I found what i needed in double the quantity at luckyvitamin! Could not be more thankful and relieved! Thanks lucky vitamin!

Thumbnail of user gails877
Ohio
1 review
0 helpful votes
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August 13th, 2022

This was my first time placing an order with Lucky Vitamin. I was referred to their site through CapitalOne Shopping. The prices seemed much lower than Amazon. Now that I have been checking other sites. I am not sure that I received the lowest prices. And there seems to many bad reviews about delivery time, outdated products and non-receipt of items. Also, customer service is very hard to deal with. I will have an up-to-date review, if and when, I receive the numerous products I ordered.

Tip for consumers:
After reading numerous bad reviews, I will be able to write a good review, when and if, I receive my products.

Products used:
I just placed my order, Thursday, August 11, 2022.

Thumbnail of user roxannau
New Hampshire
1 review
4 helpful votes
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March 28th, 2017

I recently ordered a food product from luckyvitamin.com. I ordered 3 jars and they sent me jars that were manufactured last August, that expire in 5 weeks. I wrote them with my concerns and they said my only option was to spend my own money to return it to them (the same amount of money I spent on 1 jar!). I also happened to receive a jar I ordered on another site today as well. This jar expired in December. I will absolutely never use this site again.

Thumbnail of user kp117
Florida
1 review
0 helpful votes
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October 26th, 2017

Be sure you read the front and back of product you are interested in. It should tell you how many servicings, size, amount in container, etc. products i have received have all been satisfactory and price wise competitive depending on what you decide to buy. Good show!

Thumbnail of user pemad
India
1 review
0 helpful votes
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November 16th, 2017

I like that they have international shipping and it wasn't very costly in standard option. I've read bad reviews about deliveries not ever reaching and no customer service to help these customers. I really hope my items ship in time and without any issues as I've read.

Thumbnail of user lindaf504
Pennsylvania
1 review
0 helpful votes
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January 22nd, 2019

I'm so glad to have found Lucky Vitamin through a friend's referral. I get great products and great prices. This order was a bit larger than normal, but the cost was offset by the BOGO50% off on the Bone Strength calcium. The free shipping is much appreciated.

Thumbnail of user loris410
Florida
1 review
0 helpful votes
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April 7th, 2019

The only thing keeping me sane on my low carb diet is Atkin's Endulge Chocolate Candies (not the peanut ones). They are out of stock everywhere, even on their own website! Thank you for actually having them in stock and for the decent price and delivery time.

Thumbnail of user hannas54
Sweden
1 review
1 helpful vote
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September 13th, 2020

TOTAL SCAM!

I placed an order from the US to Sweden on July 17,2020. I still haven't received my package (on September 13,2020).
I've continuously contacted the company to ask about the whereabouts of my package. I was originally sent a generic tracking number that just takes me to their website saying my package is "On it's way" with no carrier information or actual tracking number.

The last reply I received told me that "the package has been awaiting pick up since Aug 3rd. Please get in touch with Final Mile Carrier to sort this out."

I have no carrier info. I have no tracking number. I have received no mailing slips. Nothing. If the package has been waiting since August 3 to be picked up, where is it? And how am I supposed to "sort it out" on my own without being given any information about the shipment or the carrier?

Absolute scam!

Thumbnail of user johnc6034
Kentucky
2 reviews
0 helpful votes
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February 28th, 2021

The selection of products on this website is astounding to say the least. And while I don't know what price they are paying for the products I can say that their prices are either comparable to local herb shops or FAR BETTER than places like Whole Foods. As with any website or even Whole Foods you need to do your own research into a product and not take any businesses advice when it comes to your own health. You are ultimately responsible. But as for a website this one is unmatched in what I have found. I am happy that I can find the majority of products I need in one place without hassle.

Tip for consumers:
As always as a human you are responsible for yourself. So do your research with ANY and ALL products before you look on ANY website to buy products from.. And it doesn't matter if it's something you are consuming or something you are wearing it is still a very good habit to form.

Products used:
I have used MultiVitamins from them and Fish Oil in the past.

Service
Value
Shipping
Quality

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