• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user mollym85
Michigan
1 review
0 helpful votes
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June 27th, 2018

The website is easy to use, watch out for the autoship, that caught me unawares several times! Prices are decent and the availability seems to be reliable. Shipping is fast, sometimes they put everything in a box and it gets quite banged up by the time we get it. Most of the time the coupons don't work so don't waste your time unless you have nothing else to do.

Thumbnail of user lindaw278
Pennsylvania
1 review
0 helpful votes
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October 7th, 2017

I have never been disappointed in anything I've ordered from Lucky Vitamin. Everything arrives promptly and is of good quality. Shopping around convinces me the prices are good. Autoship means I don't have to remember to re-order. Cool!

Thumbnail of user seanc105
Ohio
2 reviews
1 helpful vote
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October 3rd, 2017

Many choices at great prices, which equates to savings and money in my pocket. I hope to see "Know Brainer" added to the product choices please! Add it to your favorite morning hot drink for extra brain power:-)

Thumbnail of user justinj55
GB
1 review
0 helpful votes
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December 4th, 2017

I found a great product which is stevia drops with many different flavours for much cheaper than if I bought it in a regular health food store, even with the postage and packaging, if you buy two products.

Thumbnail of user jamesd1498
Utah
1 review
0 helpful votes
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February 20th, 2020

I had Autoship with a competitor on three of the five items purchased today. All were cheaper with Lucky Vitamin's "every day" price. When you include Autoship and first-time buyer discount, I saved significantly more on this purchase.

Thumbnail of user cathyj139
New Hampshire
2 reviews
0 helpful votes
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December 25th, 2020

I've been ordering from Lucky Vitamin for years and never had any problems. I am very particular about buying the highest quality supplements, and I am able to find 95% of my supplements through Lucky Vitamin. Their website is aggravating if you have a slow Internet connection, and sometimes I give up in frustration, but I eventually come back.

Thumbnail of user jw228
Florida
1 review
0 helpful votes
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March 2nd, 2018

I HUNT for organics... online & in stores. 2 reason's: 1) pricing & availability, 2) Real Organics. I keep coming back to LuckyVitamin. In store, prices are toooo high or item is not available. I can fins some of my items and they are convenient to buy in store, especially because i'm on the run so much. But, I am learning to plan ahead I do my ordering online, save money and get the products I NEED. Thanks Lucky Vitamin for sticking around and making sure we get what we are looking for.

Thumbnail of user pc85
GB
1 review
1 helpful vote
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January 10th, 2017

Ordered Nov 2016, no arrival. Enquired 20 Dec was told had ended up in Germany(!), now rerouted but allow 15 working days. Today still not arrived. Said as a show of good faith send replacement and if the first order arrives I would send that back to them. Flat no to that. Now saying I should wait a further 15 days, I would need to contact customs "since you have to pay tax and duties in order to receive your package. I can only refund if the package is returned to our warehouse within 60 days." Strange that as it says 90 days on their website! "In the event the package is lost I will not be able to refund since this is an uninsured package"!
Bit of a win win situation for them. It's not arrived but they have my money. I can only get a refund if it is returned them within 60 days but the website says 90 days and if it is lost you won't get your money back anyway. Avoid like the plague. They talk about "Spread the Wellness" I would say spread the word to avoid them!

Thumbnail of user sarinap
Finland
1 review
9 helpful votes
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November 1st, 2017

I have been vegan for two years and in my country I can't find one thing. Vegan. Beef. Jerky. Oh my god I've missed it so much. After one day of letting my cravings get the best of me I found this website which happens to sell primal vegan jerky. I bought a few options and waited for it to arrive impatiently. Once it finally arrived I was blow away at how yummy they were. (hickory smoked and texas bbq are the best) so I decided to come back and buy more. Maybe I shouldn't be spending all my extra money on vegan beef jerky (I have 54 packs on the way) but hey. It's super yummy and solves my cravings. So thank you, for providing us with the most delicious snack on the planet. I have yet to browse the rest of the store but god damn i love that jerky.

-Just a girl that loves her jerky

Thumbnail of user olgal24
New York
1 review
1 helpful vote
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December 22nd, 2017

Absolutely agree about of Lousy service! Was charge for all order but received only half,,, and its no way to tracking on order history... fine out only when called customer service and,,, so many damages,,, and other story to have -'auto ship', don't recommended anyone! Very bad customer service... so sad, seems great idea and good products, will looking for othesr company with better service. You losing other customer with 250$ a month...

Thumbnail of user aldab
AE
1 review
0 helpful votes
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December 1st, 2017

LuckyVitamin often has what other sites do not, and that is much appreciated. The shipping price was high. I live in Canada and DHS is an expensive way to ship. I do prefer that all duties and taxes be included, so that there will be no surprises at the door, and LuckyVitamin does provide this, so thanks for that.

Thumbnail of user jamesg3227
Utah
2 reviews
0 helpful votes
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January 16th, 2022

Lucky Vitamin company is my trusted source for info on all supplements. I have been a member for 2 years and trust their testing approach and results. Grateful to have so much info whenever I need this. Thanks a lot!

Service
Value
Shipping
Returns
Quality
Thumbnail of user senecaj1
North Carolina
1 review
0 helpful votes
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November 11th, 2017

I love ordering from here because it gets here really quickly and the prices are great! I just referred a friend that uses some of the products I use but she is paying like $20 more. Your site is user friendly and that is why I keep coming back!

Thumbnail of user charlened19
California
1 review
0 helpful votes
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November 7th, 2017

LuckyVitamin has a great selection and their website design makes ordering so quick and easy that it is a pleasure. The prices are very competitive and the special sales make them even better. I don't bother to comparison shop any more. Going to LuckyVitamin makes it one and done.

Thumbnail of user melindad23
California
1 review
0 helpful votes
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October 8th, 2017

Today was my first time ordering from LuckyVitamin.com, I was very happy to find the brands and products I was looking for. My local health food stores don't carry some of my favorite brands, so this is a great resource for those hard-to-find items and search for good deals.

Thumbnail of user jolaineu
Canada
1 review
0 helpful votes
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January 2nd, 2018

Unfortunately one of the health food stores just closed in the small town that I live in. They carried my sons favourite vitamins and the stevia I love. I was so happy to discover everything I need on your website at a great price. Thank you

Thumbnail of user davids892
Virginia
1 review
0 helpful votes
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November 27th, 2017

I have had good results in finding what I want to order. Order arrives in an acceptable time period. A good web presence should mean that all features of your website work.
Thank you for your attention in this matter.

Thumbnail of user kerrip16
Australia
1 review
0 helpful votes
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September 20th, 2018

You ship to Australia, which is fantastic. I've been hoarding my last bit for years, didn't think it was available anymore, Finally thought to google it and wow, there you where. Can't wait to use it on everything. Thank you.

Thumbnail of user susank403
Illinois
1 review
0 helpful votes
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September 26th, 2018

I have been so surprised at the variety of products that are offered, you can find anything you need and also at a great price... I will be ordering from Lucky over and over again... shipping has always been prompt!

Thumbnail of user cheryla154
Tennessee
1 review
0 helpful votes
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April 2nd, 2019

Lucky Vitamin carries so many products. It's one stop shopping for your health needs and supplements. They are discounted and they have specials and quantity discounts and the people are just wonderful to work with if you have any questions.

Thumbnail of user stevenh169
Pennsylvania
1 review
0 helpful votes
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February 21st, 2018

Ordering was ok, customer service was helpful in answering questions. Chat was ok. I had to wait about ten or fifteen minutes waiting for customer service to answer phone, but chat was instant. I've been getting emails from them for quite awhile, so I'll see how ti turns out.

Thumbnail of user lindab467
North Carolina
3 reviews
0 helpful votes
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March 24th, 2018

I had a little difficulty when I initially tried to order an item as the spinning processing ball stayed on for at least 5 minutes. I went back in and started from scratch and was able to complete the order.

Thumbnail of user morgang66
Washington
1 review
0 helpful votes
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February 25th, 2020

I really like lucky vitamin and y process checking out with them was superb. They only lost a star because their shipping, is pretty slow, even if you choose expedited. They could also add more products from the same brands that they sell. Meaning they have some products from a certain brand but not all. This makes me need to buy the rest of my products somewhere else. Overall I think they do a good job. And if you need to return anything ( I didnt) they send you a pre paid post to do it. I also like how they protect their shipments with lots of protective packaging, more so than other companies I have bought from. I often have had broken packages with other companies, never with lucky vitamin. They also have a reasonable amount of sales!

Thumbnail of user maryonj
GB
3 reviews
7 helpful votes
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October 27th, 2015

Without realising it, this company's website leads you to believe you're ordering from the UK - but you're not. This means that, although you're paying in sterling, when you get to the checkout you will be paying a lot for shipping (£7.26 on an order worth only £16.70). Worst of all, when the order arrives in this country you are liable for customs charges (£12.81 on this same order!).

If you try and contact the company, their answer is basically "Hard luck, not our problem" and that's it. As you've (unwittingly) ordered from a company outside the UK, you don't have any real comeback under UK law.

I've refused the order so I can't comment on the quality of the items but, given the tricky way the website leads you into believing you're ordering within the UK and the appalling customer service, I wouldn't be at all sure that the quality is trustworthy.

Definitely best avoided.

Thumbnail of user judithb559
Nebraska
2 reviews
0 helpful votes
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March 4th, 2021

I wanted to try this product for pain in the joints of my fingers. I've tried different joint relief products, but just haven't been real satisfied. I thought I would give this a try. I wanted to take it at least a couple months to see if I can get some good results. Hopefully it will help me. Thank You Judith Berkheimer

Tip for consumers:
what the difference is between Instaflex and Instaflex Advanced and how different does each product work

Products used:
Instaflex Advanced

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