• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

Is this your business?
Write a Review

Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
See all photos
How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user sarab164
California
1 review
0 helpful votes
  • Send Message
March 19th, 2018

Great customer service! I love that there is a large variety of products and relatively good prices. Thrive and iherb are cheaper and have lower prices but I couldn't find the products I wanted on those sites. LuckyVitamin is a good option when I can't find what I want.

Thumbnail of user glennyg
Georgia
1 review
3 helpful votes
  • Send Message
April 1st, 2016

The worst customer service! I placed an order online using PayPal. Then I called and cancelled the order within an hour after. I found a better deal at a local shop for the same product. They send me an email confirmation about cancelation. After a few days I notice they charged my PayPal account. I called them and about it. They told me they had to forward a message to the manager to refund the money to my PayPal account. This was supposed to happen within a week. I checked after a week, no refund. Called them again and they told me that it was going to be done within 3 days. After the three days no refund. Long story short 3 weeks of dealing with the most incompetent company I've ever had to deal with. And ended up having to open a case with PayPal in order for me to get my money back.

Thumbnail of user amyc504
Canada
1 review
2 helpful votes
  • Send Message
March 7th, 2019

Let's see what to list here as to what used to be really good with Lucky Vitamin: prices, website, ease of ordering and availability of items. Yes, that's pretty much all I can say. All those USED to be really good. Now prices are comparable to other places, the website absolutely is fraught with all sorts of problems that makes for a very unpleasant shopping experience, and things are now always on backorder... I'm so ready to stop ordering through them but because there are a few items that they still have slightly better prices than others but that cancels out when you take into consideration that they have skyrocketed prices on other items... I'm not sure how much longer I'm going to support them.

Thumbnail of user kennethc68
New Hampshire
1 review
2 helpful votes
  • Send Message
December 25th, 2016

I purchased what was supposed to be "1 gallon Aloe Vera Juice 4 pack" and recieved one gallon. My wife thinks that they may mean 4 quarts in a one gallon jug. Problem is that's not what they said. Decietful and dishonest advertising.

Thumbnail of user trinap4
Pennsylvania
1 review
6 helpful votes
  • Send Message
April 6th, 2016

I am not sure how un-Lucky Vitamin is still in business. They are a SCAM. They keep all of your payment information on file even though they say they don't. I was triple charged for an auto order I never set up! And now I have to pay shipping back?! I reached out and got nothing but incompetent answers. I should have rear reviews before purchasing. DO NOT BUY FROM LUCKY VITAMINS.

Thumbnail of user asherk5
Illinois
1 review
0 helpful votes
  • Send Message
July 15th, 2018

I started my order and left it for a while. When I got back, it took a long time for products to load.
This is my second order from Lucky Vitamin and I look forward to receiving autoship deliveries in the future.

Service
Value
Shipping
Quality
Thumbnail of user melanieh48
Nevada
3 reviews
3 helpful votes
  • Send Message
October 5th, 2017

I found this site by accident and was sincerely thrilled to find my favorite brand of protein in all of my favorite flavors. The shipping was free and the I had my order a day earlier than promised. Everything was in order and I even got free stuff! We are now loyal customers.

Thumbnail of user thelmab11
Louisiana
1 review
0 helpful votes
  • Send Message
September 11th, 2017

Great Products and easy to order! My sister introduced me to the Lucky Vitamin
Website many years ago. Last week I introduced my other sister to Lucky Vitamins. She came over to visit me from Alabama and tried my Kal liquid stevia for the first time and was interested in knowing where to purchase some. I like the idea of Lucky Vitamins giving me a credit when she becomes a member. Thank You Lucky Vitamins!

Tip for consumers:
You will love Lucky Vitamins!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonb921
Ohio
1 review
0 helpful votes
  • Send Message
May 21st, 2020

I was very satisfied with the order I placed with Lucky Vitamin which I received in acceptably reasonable time from the date I received noticed of it being shipped. I also think that the vitamins I purchased for the health benefit they are meant to provide works really well.

Thumbnail of user patriciat94
Indiana
2 reviews
0 helpful votes
  • Send Message
October 5th, 2017

Before I found Lucky Vitamin I was paying 2-3 times for what I purchase here... for the same name brands I was buying at a discount store where I lived... I am able to order about 90% of what I previously purchased in stores in the many catagories of products that Lucky Vitamin offers... and I am very thankful for this company...

Thumbnail of user noudj
Netherlands
1 review
0 helpful votes
  • Send Message
July 20th, 2020

Order something with overseas shipping by DHL, and paid extra so that DHL would take care of Border customs. Something went wrong with DHL and they accidentaly send te package back to the USA. When I contacted Lucky Vitamin about this after a couple of weeks, they told me they didn't know anything and had to investigate. This should take 6 weeks. They did not come back to me. So I got in contact with customer service again, and then they told me that a 3 month period was over and they didn't have to pay me anything and I just lost my 130$. They did offer me a discount of 5$ for my next order. So, they have a terrible customer service, If you live outside the USA, do not buy at Lucky Vitamin.

Thumbnail of user catherineh93
Alabama
1 review
0 helpful votes
  • Send Message
December 5th, 2017

I came to find Better French Vanilla Stevia Drops, found them right away and the price was one of the lowest I have found. I buy at least 4 bottles a month and I normally pay just under $7.00 but they were out of stock; therefore I came to check here to check and I am glad I did. The check out was fast and I was very satisfied with my purchase. Thank You, Catherine

Thumbnail of user maureena14
Massachusetts
1 review
2 helpful votes
  • Send Message
August 9th, 2017

ZERO stars. Customer Service HORRIBLE! Shipping dept. is so disorganized, shipping time is UNACCEPTABLE! After a rediculous waiting time I opened a good size box with 1 small bottle of water flavor drops. My paid for purchase was items totaling almost $120.00! I call and did not get one word as to why

Thumbnail of user tammyc81
New York
1 review
1 helpful vote
  • Send Message
September 26th, 2017

Lucky Vitamin was a pleasant source of hard-to-find items. Best of all, they weren't at marked up costs! It was a great shopping experience with ease of coupon use and simple checkout. Great job, Lucky Vitamin.

Thumbnail of user brandyl36
Maryland
1 review
0 helpful votes
  • Send Message
April 22nd, 2019

Great options for keto/low carb/those who are avoiding sugar. For example, this site has the best price I can find for Lily's stevia sweetened chocolate chips, and competitive pricing for other brands like Swerve, Quest, NuNaturals, etc. There's also great options for home cleaning, personal care, and more.

Thumbnail of user pamelaf94
California
1 review
0 helpful votes
  • Send Message
June 11th, 2018

I have always had a very easy experience with Lucky Vitamin. They have what I like and the service is really good. I always order Pantothenic Acid because it keeps me from getting a cold. I haven't had a cold in many, many years. When I tell people, B5 keeps me healthy, I always tell everyone I know to use Lucky Vitamin online. The price is better and the quality is good.

Thumbnail of user pauly51
Michigan
14 reviews
30 helpful votes
  • Send Message
October 4th, 2017

I have been buying fruit and vegetable juices and soon will be buying Now vitamins when my current supply of vitamins is low.
I was told by my doctor that I have severe gout and I am miffed as I don't drink and only eat red meat occassionally... so I think the different juices may help my gout situatation.
I was told that the gout could be 70% physical and 30% diet. I am taking a prescribed drug(s) for gout and hope i can keep this gout under control as it is very painful in my big toe area... any other suggestions?

Thumbnail of user jb400
California
1 review
0 helpful votes
  • Send Message
September 11th, 2017

I have used Lucky Vitamin for over 10 years. They are a reliable company to order from. The products arrive in great shape and in a timely manner. I hightly recommend this website for discounted vitamins, supplements and heatlh products. You can trust Lucky Vitamin.

Thumbnail of user frankr488
Canada
1 review
0 helpful votes
  • Send Message
October 2nd, 2020

Complet variety, perfect combination of product brand and LV. Great choice of product, excellent quality and prices. Very satisfied. Every time I purchase and received my order, the product are well handled. Online order with Luckyvitamin are a pleasure, and the specials are great. Prevention and health are important and with the choice of product LV offers us we can rich those goals for better health and prevention. I wish that everybody can enjoy your choice of product and your excellent customer service

Thumbnail of user richardh263
Idaho
1 review
0 helpful votes
  • Send Message
September 18th, 2017

First time using this site. Was very east to find what i wanted. There was pleanty of information on the product including pictures so that i felt I made a very informed decision on my purchase. Check out was simple and easy. I really like the option to check out as a guest. Gives me the option to come back later if I really like the site and then sign up. No pressure. Keep up the great site.

Thumbnail of user tracyr204
Alabama
1 review
0 helpful votes
  • Send Message
March 18th, 2020

I am so thankful that despite the chaos with COVID-19 I still got my order. I love the elderberry gummies they are so tasty. Thank you for a quick shipment and everything I ordered arrived on the same day. I'll order again.

Thumbnail of user bk165
North Carolina
1 review
0 helpful votes
  • Send Message
August 18th, 2020

I overlooked using an incorrect address. Tried repeatedly to have Fedex correct the address while the package was a mere 20 miles away in their warehose. Asked Lucky Vitamin to help out. I never received a reply from Lucky Vitamin to help correct the address as the shipper.

Thumbnail of user cindym400
Indiana
1 review
0 helpful votes
  • Send Message
February 26th, 2019

I placed and order and needed something ele to get me free shipp. I order a smart cake to fill my order and when everything came in al was good but those smart cakes are amazing. I placed another order right away.

Thumbnail of user alyssao15
Indiana
1 review
1 helpful vote
  • Send Message
March 27th, 2019

I would highly recommend Lucky Vitamin. Sometimes it is hard to find the products I need and at a price I can afford on there website and even in the store. However, on Lucky Vitamin I am able to find 99% of all the products I need and at a reasonable price.

Thumbnail of user jenniferm1105
North Carolina
3 reviews
0 helpful votes
  • Send Message
April 1st, 2019

Purchased hemp oil capsules and aloe gelly. The hemp oil capsules are a new product for me and so far I am pleased. Easy to swallow and provide the nutrients I am looking for. The Lily Of The Desert - Aloe Vera Gelly is a product I have been using for years. Lucky Vitamin always has it in stock and for a nice price.

Products used:
Hemp oil and Aloe gelly

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Discount prices & free shipping on vitamins, nutritional supplements, health foods, bath, beauty & other natural products. Up to 75% off!

How do I know I can trust these reviews about Lucky Vitamin?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lucky Vitamin?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business