• Lucky Vitamin

2021 CUSTOMER CHOICE AWARD

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Returns
    85
  • Quality
    181
71
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How would you rate Lucky Vitamin?
Top Positive Review

“Getting low”

Dana W.
5/11/20

I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up

Top Critical Review

“Terrible packaging!”

M S.
2/17/20

The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.

Reviews (2,732)

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Reviews that mention popular keywords

customer service (269) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user davidc590
Indiana
1 review
0 helpful votes
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September 6th, 2017

Web site ok but I resent having to take a survey to complete my order after all I have more to do than take surveys at this time or any time just to place order if this keep up will go some were not here.

Thumbnail of user chrissyw5
GB
1 review
1 helpful vote
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January 17th, 2018

Very good deals and easy to order. Like the clarity of duty fees at the checkout. Although you have to fill in your details to find out how much delivery is. This should be more evident in case you waste time filling in your details

Thumbnail of user penelopet16
Michigan
1 review
1 helpful vote
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March 8th, 2019

Ordering from Lucky Vitamin is easy every time & the prices are good. Instead of driving to different stores to find the brands I want, I can find them here, order them, & they arrive right at my door.

Thumbnail of user bethr74
Nebraska
2 reviews
1 helpful vote
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March 9th, 2018

I gave 3 stars because of the false advertising. I've price shopped for the Ashwagandha by Organic India, and 3 out of 4 ads for your prices were much lower than on your website. This is not only misleading, but frustrating. I have added a picture to show. And, I checked to see if this was the 10% off prices for autoship, and it was not Please Google the product for both 90 count and 180 count, then click on the link and you'll see what I'm talking about.

Thumbnail of user nancye56
Washington
2 reviews
0 helpful votes
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February 27th, 2018

Took a while to navigate thru your website, but I think It's due to my computer and not allowing cookies or?. However, ordering from your website saves me a lot of $ and running around trying to find stores that carry what I want, as I live in a small, podunk-style town. Thank you!

Thumbnail of user lindar267
Colorado
1 review
0 helpful votes
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February 2nd, 2018

It takes me over an hour to place an order that should take 15 minutes. You cannot change quantities in the cart. I had to delete product and go find it and add it again.
This is just ridiculous. Cart takes 3 minutes to update if you can change quantity. I dread ordering from Lucky Vitamin. Takes forever to get orders delivered. Other companies take 1-3 days. Something is always on backorder.

Thumbnail of user janellew18
Illinois
1 review
0 helpful votes
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October 23rd, 2019

I large portion of my order was back ordered. As sad as that was, they did a great job of communicating with me about when I could expect my items and what to expect if the items were delayed beyond a certain point. Well done!

Thumbnail of user gosegom
South Africa
2 reviews
8 helpful votes
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August 1st, 2018

I ordered pills from this company it said they would be delivered after a week to me. This a month later still nothing. When I asked about it, they say those pills were not insured so the cant return my money. I want my refund!

Thumbnail of user judyt216
Arizona
1 review
0 helpful votes
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June 13th, 2020

I have been a Lucky Vitamin customer for several years. The products (shampoo and conditioner) I purchase are always at their lowest price at Lucky Vitamin. AND, I love that Lucky Vitamin doesn't overcharge on shipping.

Due to Covid-19, my most recent order was delayed by more than two months. Luckily, I ordered enough in advance that even with the delay in shipping, I did not run out of product. Lucky Vitamin sent me several emails expressing its regrets for the delay. Since previous orders were never late, I knew that Lucky Vitamin was doing its best to fill my order and that its hands were tied. How can it ship a product that it did not have?

I will continue ordering from Lucky Vitamin. I'm very satisfied with their service.

Thumbnail of user charlesh2546
California
2 reviews
2 helpful votes
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December 1st, 2022
Verified purchase

Lucky Vitamin canceled my order because I tried to order 12 bottles of Joint Formula on Cyber Monday. The company claims that I bought too many and it is only for "personal use", so they have to cancel my order. I just wanted to buy my parents and elders some Joint Formula to show some love and I care for them. If Lucky Vitamin extremely cares how much less they will make with their discounts, I kindly suggest the company not have any holiday sales or discounts in the future. It would be a waste of everyone's time.

Thumbnail of user kellim27
Colorado
2 reviews
0 helpful votes
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November 24th, 2017

Lucky Vitamin is a company of integrity that carries high quality products. I am able to purchase all of my vitamins, hair care products, and lotions here. They have very competitive pricing so I know I am getting the best price without taking the time to look at competitors. Lucky Vitamin is definitely the best!

Thumbnail of user marnir1
Georgia
1 review
0 helpful votes
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April 23rd, 2018

I've ordered from your company before and it was great. Received a 20% off coupon in the mail and thought I'd try you again. I was unable to find a specific product locally, and sure enough, you had it! Great variety. Thanks!

Thumbnail of user rosannes2
New York
1 review
0 helpful votes
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March 5th, 2018

I like the fact that my "favorites" are listed for quick reorder. There is a very extensive list of items that I buy that I can get through Lucky Vitamin that saves me shopping time and money. Also, often times, I try new items that they've suggested, and those items became a "keeper" with me.

Thumbnail of user barrym137
New York
1 review
0 helpful votes
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August 14th, 2018

I'm sorry to read of disappointed customers because my experiences were very positive. I hope very much that the problems can be fixed because I would hate to have such a good company lose customers when it has so much to offer.

Thumbnail of user sandraw633
New York
1 review
10 helpful votes
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May 9th, 2020

During this unusual & scary time of COVID-19, Lucky Vitamin was there for it's customers. They maintained as large a stock as they could of everything I wanted. When they did run out of something they kept me informed of the situation and let me know if and when such items were expected back in. Given their huge demand for orders overall, they shipped my items quickly and securely. I highly recommend Lucky Vitamin!

Thumbnail of user karenb338
Arkansas
2 reviews
0 helpful votes
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October 18th, 2017

LuckyVitiamin makes it easy to shop online. They have the name brand product I am looking for at a discounted rate. Delivery is quick and easy. I love the auto-ship feature so I never run out of what I need.

Thumbnail of user sharonw156
Oregon
1 review
0 helpful votes
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January 25th, 2018

Lucky Vits prices have always been cheaper then other sites I have visited. They also have the option of returning a product which I needed to use on one occasion. Customer service is excellent. And finally the selection is unsurpassed.

Thumbnail of user altheab2
Rhode Island
1 review
0 helpful votes
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April 12th, 2018

I like Lucky Vitamin. Have been ordering for several years. However, last few times I have ordered the site was very slow. Today was terrible... over an hour to order a few items. Tried a few days ago and couldn't get my regime to load. I'm getting very frustrated. Don't have this problem with any other sites. Will have to price check other sites if this continues.

Thumbnail of user susant873
Delaware
9 reviews
1 helpful vote
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October 7th, 2022

I have been a customer of Lucky Vitamin for 10+ years now. I purchase various supplements and pantry goods from them. As I am vegan and eat gluten-free, it's nice that they have such a nice selection of snacks and vegan vitamins and supplements. My orders are always delivered when expected and I like that I can add money to plant a tree to reduce the carbon footprint of my order. Most of the supplements I use are Lucky brand and they are a much better value than some of the other brands. I am sure I will continue to be a loyal customer forever. I strongly recommend this company!

Tip for consumers:
The site could use some work on the search function. If you search for vegan, some of the results may not actually be vegan. Read all of the ingredient lists to be sure. Also, the checkout process doesn't always work on Firefox; there doesn't seem to be any problem with Chrome, however. This is especially important if you use Rakuten.

Products used:
Supplements, pantry staples, and snacks.

Service
Value
Shipping
Quality
Thumbnail of user suel306
Illinois
1 review
0 helpful votes
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April 25th, 2020

My husband and I were looking for a Rescue product. We lucked out when we came across Lucky Vitamin! They always have product for us, are priced competitively, and offer free shipping with a minimum order amount. We'll keep ordering.

Thumbnail of user irmav10
Texas
2 reviews
0 helpful votes
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March 29th, 2019

Very disappointed, when I waited for awhile for my product then you all send my first product then come to mention my second product was not coming and you all said it was not going to be charged, but I have not seen a refund yet. I don't think I will ever order from your company ever again.

Thumbnail of user livw4
Indonesia
1 review
2 helpful votes
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May 4th, 2017

Ordered over $200 worth internationally - for Australia, businesses have to provide info on shipment contents for it to get through customs. Company didn't do this, didn't respond to my emails notifying them that they should do this, completely ignored. Shipment was returned to them - still didn't reply to my emails. Eventually told me I had to wait to receive news on reshipment. Waited 3 months, really poor interaction via email. Was then told that it was damaged/no refund. Asked them to ship elsewhere which was refused, so $200 out of pocket due to their error when offering international shipment they should be aware of the requirements, really poor and unfriendly customer service, and unwillingness to help. Avoid!

Thumbnail of user joanneb344
Pennsylvania
1 review
0 helpful votes
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August 1st, 2020

I have bought from Lucky Vitamin for a couple of months now. When there is a problem, they make it right. I can find things there that I can't find elsewhere; and it's all at the tip of my fingers, right from home. How lucky I was to discover them!

Thumbnail of user miker302
GB
1 review
0 helpful votes
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November 27th, 2017

Being from the UK I have to say that Lucky Vitamin are possibly the best overseas supplier we have ever dealt with. Everything tends to run smooth and if there is ever a problem it is sorted out promptly

Thumbnail of user shannonp93
Ohio
1 review
0 helpful votes
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June 1st, 2018

I feel like the lucky points are useless. Wish there was a better reward system. I have been a customer for over 10 years and i have never gotten any rewards or gift certificates. I am not a fan of receiving a "free gift" i cant pick. I have no use for some of your "free gifts"

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