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Lucky Vitamin has a rating of 3.7 stars from 2,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service, and great prices. Lucky Vitamin ranks 1st among Body Building sites.
I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up
The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again.
Love website, especially the ability to set up a regiment making it extremely easy to place orders. Orders are processed timely and often received before expected. Also it is easy to review a product as to its total content. Just a great shopping experience
I found the website to be very easy and user-friendly. The prices are very affordable. I can not wait to try my LuckyVitamin dietary supplements! I will tell everyone I know that wants to lose weight with the help of a healthy diet supplement.
Lucky Vitamins have a great selection of brands and their website is easy to use. I always like to compare prices and so I use this company as one I check out to see what they have to offer. I have ordered from this company many times in the past. Thank you for your great service.
Like the convenience as well as the multiple brands. LuckyVitamin seems to have everything you read and hear about in alternative care. These products have minimal side effects if any. Unlike pharma meds that have horrible side effects.
Always pleased with quality and prices of items I order. I shop for greenest and most natural/organic cleaning and health & beauty products I can find, and Lucky Vitamin has the largest selection of them. Love trying new things! This last order was looking for a "Fruit & Veggie" wash I cant get in the store any more. After reading customer comments, found what I believe to be a better product than I was using at a great price, and if I like it I can get it in a gallon for refills!
Tip for consumers:
They make it easy to search for the type of product you are looking for. From variety given be sure and check out customer reviews. Then use compare button to narrow down your choices to 4 or 5. From compare list select your favorite to try.
Lucky Vitamin has a great search function, remembers prior orders, has a wide variety, is easy and quick to use. Only thing I can think might be an improvement would be a quick link to the suggested uses.
My order should be here today. Ive been out of protein for over a month now. This is my sole source of protein. It should arrive today. At this point I will be looking for another way to get my protein. This took entirely too long. Then I got email saying it would be here 5/10... that was bumped out to 5/15. Very frustrating.
Shipments come late, products always back ordered and can never talk with anyone in customer service. I was a hold for over an hour. Never spoke with anyone and no one ever called me back when I left a message. This is not quality service. It is a headache.
Thought a good site for a novice like me. No hiccups which is rarely the case. I usually have to get someone to help or abandon the site in the hope that I will find a more friendly and understandable one.
I've been shopping for supplements, etc for decades both online and in area stores and LV has one of the best selections, prices and services of any store. (Hint: be sure to login and shop through your account for best results).
I love Lucky vitamins site because I can find pretty much all I need, herbal supplements, tinctures and extracts, also homeopathic remedies, beauty products, grains, etc. So far, all quality products.
I adore Lucy Vitamins. I order all my herbal teas here. They are easy to order, priced well below the health food store prices in town, and are shipped quickly and dependably. What a great place to shop!
Jeanne
I enjoy browsing their site as they have an extensive product list from which to choose. We purchase our vitamin supplements from Lucky as I have found them to be the most affordable. Additionally, as we are trying to reduce our sugar intake, we love getting the Lily's chocolate chips. I have told many folks about this site.
Finally found the product I wanted to buy on this site. First time customer and found web site easy to use and loved the copy promo code function. Will definitely be a return customer when I get delivery of my purchase.
I took me two tries to checkout, the first time it displayed (processing)for over 4 minutes. I had to sign out and back in this time it worked
I have had many problems with your new format, it took me a number of phone calls to change my password.
Having our vitamins come regularly without having to shop online or in the store is perfect. Autoship is the way to go. It saves time and you save money too. Try it, you'll ask yourself why you didn't do it sooner.
Tip for consumers:
You’ll save money and lots of time with Autoship.
Products used:
MegaFood One Daily vitamins
I find most of the supplements (and some other things) that we use at Lucky Vitamin and, even when a price is a bit higher than somewhere else at the moment, I find it overall extremely competitive with anywhere else I shop and usually easier and more efficient to get it all in one cart rather than piece-mealing it. With great customer service to back it up, and a N. D. on staff, it's a win-win-win.
I filled in my shipping address correctly which I have the proof from as I screenshot it. And they still sent the package to my old address in a different country. I spend hours in their chatbox to resolve this and showing them proof but they won't refund me until that package comes back to their warehouse. Knowing how difficult Italian customs is, that package will likely not return and so I lose my time and money due to their mistake. They acknowledge their mistake, yet to won't refund or send me a replacement order till that package returns. Amazing that a company from a first world country in 2020 can still operate like this. Please don't take the risk to order with them, their policy is very bad. They make mistakes, but you are the one that pays for it! Bye Bye 130 euros.
I had a hard time finding certain beauty products and I was hesitant to order from Lucky Vitamin because I had never heard of them. Some reviews made me concerned that the product would be old or damaged.
What actually happened was that I got a good deal, I found hard to find product, and it arrived quickly in perfect condition.
I couldn't be happier.
Tip for consumers:
Stock up on products with a long expiration date so you can get free shipping.
Products used:
Facial care beauty products.
Several months ago I had such a horrendous experience with this company that I cancelled everything to do with them and got email confirmation. A few days ago, when I almost forgot they existed, I got an email about an upcoming auto-shipment. I immediately emailed them back and told them there was no such auto-shipment and that everything had been cancelled several months ago. There was no reply from them.
It's practically the middle of the night for me, but I've been awake, so I checked my emails, and about half an hour ago I got an email alert from my bank that these crooks were trying to charge me $576.70. I immediately rang the bank to dispute this charge, and I also sent another message to this horrible company that there was no such auto-shipment and that I was disputing their fraudulent charge with my bank.
This is even further reason to stay well away from these people. I can't believe their nerve.
They should call themselves Unlucky Vitamin, because that's what you are if you order anything from them. I needed, and still do, a certain supplement for a debilitating illness I've got that my naturopath recommended I go back to taking. This is not a supplement that you can go into any health food shop and buy. I have always had to order it online, and only certain websites sell it. I was looking for a new supplier for it because the price has gone up anyway but the companies I had bought it from in the past had started charging sales tax even though they're not in the state where I've been living. They said there was one bottle in stock that would be shipped within 24 hours and the others were back ordered and would take 2 or 3 days. They offered a quantity discount, the more you bought the lower the price would be, so I ordered 18 bottles along with 2 bottles of something else they said was in stock. I'd also signed up for autoship because that was supposed to give me a further discount, only 5%, but better than nothing, and I will probably have to cancel that later. I am pretty desperate for the one supplement and could have bought a bottle from elsewhere for a higher price but which I would have got by now because the other company sends smaller orders overnight for no extra charge if I would have known that they weren't really going to ship the bottle in stock when they said they would. Up until now, I've been used to dealing with supplement companies who are reliable and with whom I know where I stand, and one of my mistakes was thinking that Lucky Vitamin would operate in the same way.
Lucky Vitamin have terrible communication when it comes to actual orders, and even their marketing emails are delayed, but they have come, several of the marketing ones I'm talking about. This was on Monday, it's Wednesday now and they still haven't even shipped the supplement I really need, and all I have ever got are auto emails to my messages to them asking about the order. I got a general auto email saying that most back ordered items actually usually take up to 7 days, not 2 - 3. If I wasn't suffering so badly, normally I wouldn't be so upset so soon, but it very much seems like these people are nothing better than liars who don't keep their promises and don't care about their customers. I tried live chat this morning and all I got was a bot that kept me waiting for over 20 minutes whilst I was on the phone to the bank, before I gave up, saying the right person would come on, trying to query why there were 2 pending charges from my bank that more than doubled the cost of the order up to almost $1,000. This was the only message I then sent them that I even have got a reply to, and no apology, either, not that an apology would be enough. Also, when you send a message, an auto email comes that says it can take 72 hours, 3 days, to get a reply from them.
I don't think it is too much to ask to do what you promise as a company nor to keep the customer informed about what is going on with their order. Now, it's too late to order from somebody else today, the earliest I could get the supplement from somebody else now would be Friday, and due to the poor communication from Lucky Vitamin, I might pay all that extra money to buy one elsewhere and then they all might arrive on the same day.
What upsets me the most is the lies and the lack of communication, leaving me wondering and everything up in the air. It almost seems like there is nobody really running this business.
I have never before now bought supplements from a company that was so inefficient and lacking in communication. I would recommend anybody else to keep looking and avoid this company. I wish I had done.
Update - It's now several hours since I wrote this, and I just now got an email from LV saying I had unread messages. It was the so-called live chat. Somebody called Shawn was saying 'It's been a while since I've heard from you,' and went on to say he was going to disconnect. You must be joking. He was never on live chat that entire time when I was.
And I still have yet to get any replies about what is going on with my actual order. Run from these people. It just gets worse and worse. Unprofessional in the extreme.
Update - 19 June - apart from that one message I got, none of my other messages have ever been answered. I did receive one bottle of the item I ordered 18 of on Saturday, the day after I'd received a bottle from another supplier that came overnight, but to date none of those others have been sent to me, despite their claim of it taking 2 - 3 days for out of stock items to be shipped, and all I've got from them since have been marketing emails.
I have just checked their website, and it now says that product is still back ordered but now there is no ship date. When I ordered, it said 2- 3 days. I have sent an email telling them I want to cancel the 17 remaining bottles and that I will be disputing charges with the bank if necessary. I sent it to their email address, not through their website, which now says I have no account there, and I've got an automated reply back acknowledging receipt so they can't say they never received my email.
For a change, I received a reply within a few minutes cancelling my order with an apology, although I'm not sure how sincere it was. They were probably relieved because I don't think they can come up with the product. Now I have to work out how much I should have been charged for the 3 items I did receive, and I hope I don't have to dispute it with the bank. Even though it costs more, I suppose I'll have to stick with the reliable companies like iherb and pureformulas unless I can find somebody else. This has been a horrible experience, and I just want to put it behind me and forget they ever existed.
On black Friday (12/26/16) when I prepared an order for close to $70 of supplements, I noticed their website said if you increase the order to $100 you get two free packages o 8-oz organic trail-mix/nuts. So I increased the amount to $104 and checked out the two free 8-oz nuts. After I placed and paid for the order, the two 8-oz free nut packages disappeared from my order list. I figured since they are free they don't bother to list them on the order. When I received the order, the nuts were missing! I called their customer service and he told me very rudely that the nuts are not on your order list and we cant do anything about it! A dirty Bait and Switch tactic. I told him you will get a bad review from me but he didn't care! Try to buy your supplements from another online source.
luckyvitamin.com is really a great online portal to shop for authentic multi brand vitamins at great prices. I am really lucky to get a critical eye supplement listed on their portal. Best part is that they ship internationally at affordable shipping rates. I am really thankful to them for their excellent service and would definitely recommend others to go for this portal for their supplement requirements.
I came here for candles. I did some looking around, and found wholesome products, and some deals. It's a good resource for the health-conscious, and an easy to navigate website. I only bought candles today, but will likely come back when I find I need something.
I first came upon this product in Victoria BC Canada but could not find it in the UK. Looking online I discovered red this website and was delighted. I received the identical product as in Canada with a very favourable price. Service can not be bettered.
The assortment of quality health products is amazing. Site navigation is super-easy. I am very pleased with everything I've ever gotten on this site and it is definitely one of the first places I look to find what I'm looking for in health and wellness products.
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