I am not sure why they advertise the brand is made and shipped from the USA. While the item I received shipped from a US address the tag on the garment said MADE IN CHINA in huge letters. I don't have a problem receiving items from other countries that how the world works. I have a problem with the price point for the quality of the item. The dress I received is nice looking but it feels like I could have gotten a higher quality item from another store (that doesn't claim it's a luxury brand) for half the price. I am keeping the ítem because it is wearable (though they do run small) and honestly from the other reviews I've been reading recently I don't want to deal with the hassle of returning. I wanted to give an honest opinion for anyone doing research about purchasing items from this company. I won't be purchasing again from this site.

We ordered a dress and received it quickly but unfortunately, it was not the dress we ordered. I contacted customer service and they reassured me that I would not be charged any return or restocking fees. I sent the dress back and we received a full refund in less than a week. Though our purchase didn't work this time, I would definitely shop with them again.

Be very careful if you are an international shopper! Shopping from Canada was an absolute nightmare. Purchased items and it is virtually impossible to get a full refund. Was on the phone for an hour with customer service only for them to tell me they don't help international clients. They sent me to a webpage where someone responded and said that I'm not entitled to receive my sales tax back ( as well as shipping which is not included!) how is this possible? No other international store does this at all! They told me they will email me a link to the Canadian website where I can mail in a form to get a refund through the government? Never ever shopping here again. Have told all my Canadian friends to avoid at all costs.

I was extremely pleased with the quality of this dress. I bought it a size up so that it would be elegant and still be flattering on my hourglass figure. The color is a more true turquoise blue than shown in the picture, which is fine because I didn't want something that was too purple or too bright. The other great thing about this dress is that the built-in underwire is removable so you don't have to deal with finding an ugly bra underneath!

I wish I had better things to say about Lulus. I bought some business casual pants on sale, and while they are definitely super cute, they're clearly made out of cheap materials. Of the three pairs I ordered, one's zipper broke immediately, and another has a giant tear in the pocket. Haven't checked the third pair but there's likely something wrong with them too. I think if you're going to go for fast fashion, you might as well go to one of the super cheap places, because honestly the quality is nearly worse.

Lulus makes their return process look easy but you will be out over $50 if you try to make a return. You get docked the shipping cost for both ways which will be over $30 (the return shipping is more expensive) and they will NOT refund you the sales tax, which is unheard of. Instead, after back and forth with them passing me to different departments because the customer service rep couldn't do simple math, they linked me a to Canada Border Service Agency's website to mail a form to the government to get my sales tax instead. They provided no guidance at all and said it was their standard policy. I've had international refunds before and this has never happened before. They always refund the sales tax. It makes no sense why Lulus wouldn't refund the sales tax and get the refund from the government themselves. This has been the worst customer service experience of my life. They don't even have a customer service phone line. I have warned all my friends and will never be shopping here again.

I'm so disappointed in myself for not reading reviews prior to ordering from LuLus. Seems to be a common issue as I received an email regarding my return and it stated that due to hair and fibers, I could only get online credit. I like many others have stated, tried dresses on once, immediately after a shower, no makeup, no deodorant, and no pets. Once tried on, I immediately put back into the packaging and box for return. These were both black dresses and would virtually be impossible not to have a fiber or hair on it. I would bet had I looked closely, I would have seen hairs or fibers upon opening, What a complete disappointment. Due to principle, I will look into options of getting my money back. And I wouldn't have given any stars for a rating but it wouldn't let me post otherwise.

Clothes for a woman are a primary necessity for the satisfaction of self-love and for self-confidence and, of course, beauty. "Lulus" a site for the embodiment of everything unsurpassed, together we completely coped with it. Thank you.

I love this store! I came upon it looking for bridesmaid dresses and was unsure if it was legit initially. After some google research, I learned it was indeed a legitimate business so I decided to order and give it a try. I have not been disappointed since. The size guide is extremely accurate and helpful. The clothes fit how they look in the pix, and they are delivered quickly. I'm very pleased. Each piece I've ordered is even prettier in person.

Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! I will admit I was worried about the quality the fit and delivery I ended up purchasing a plan B and C elsewhere so that my disappointment wouldn't be too bad but when my purchase arrived in accordance to the method I chose, my review meter began. As I tried on the piece it blew my mind and exceeded my expectations-
Lulus has just gained a frequent customer! Thank you! Now for the shoes…
Carmen
Queens NY

I've been a big fan of lulus ever since discovering them and have never had an issue until I opted to get store credit for a return instead having the funds returned to me. I have since tried making several orders where I selected to use store credit but then found later my credit card was charged instead. My store credit should have been used in its entirety but was not and this was after a few attempts to use store credit as there website explains. I finally had a free moment to contact customer service and they gave me the run around about how they could not give me back my store credit despite my issues using it on there website. After I pushed some more they offered to return it for some previous order and before I agreed to do that they did it without my approval. I then asked them to fully refund my credit and they finally did it but not without considerable effort and pushing on my part. I regret ever opting to have store credit for a return and I hope no other customer has to deal with the same thing I've had to deal with. Regarding the story credit problems I give them one star but because they did ultimately resolve it (after a considerable amount effort!) and in the past I've had good dealings with them I give them 3 stars overall. I hope they resolve the issue with store credit but until they do don't let them give it to you or else you are going to deal with a big headache trying to the money back from them.

Shipping was easy and fast. Dress is beautiful just a little low if your on the bustier side but still love it We have to be careful the girls didn't fall out.

Lulus is always a decent dining experience. We came for the prefix menu today for Thanksgiving and it was a very nice menu with many items not specific to Thanksgiving. The one issue was the 2nd course. Very strange that all three choices had goat cheese. If you are allergic to goat cheese you are out of luck. Why would a chef design a menu with three goat cheese dishes. Very odd. If someone has an allergy they should be able to do something for them prefix or not. Offer them two soups. It was just bad menu planning.

Terrible customer service and lies! I spent $400 on four wedding dresses to try on. All fit poorly and I immediately placed them undamaged back in the bags and returned them within the 10 day window. Lulus claims they don't pass quality control because of pet hair and makeup (eerily similar to another reviewers post on a different website). They sent me two photos of one dress crumpled up with pet hair and makeup on it, without any proof that this item is mine. Also-why did I not get a refund for the other three dresses if only one of them has supposed hair and makeup on it. The kicker is I wasn't wearing makeup when I tried these dresses on and I do not even have a pet! This is obvious fraud. They refunded me with store credit which I do not want! It does not say on their website that items will not be accepted for a full refund. I am so devestated as I had planned on using the money that they stole from me to buy my wedding dress. Now my wedding dress budget is even smaller than before and has been tarnished by this experience. What kind of company treats their customers like this?!

Mistakenly bought $150 gift card for Lulus (should've been lululemon) have contacted them 12 times to try to get a credit-they won't. Contacted Blackhawk (they service Lulus gift cards) they won't. Either could help me but they want to force me to spend my $ there. They're just too lazy to help. Would never shop here!

Do not order from this company! I returned $340 worth of merchandise using their return shipping label. It took me six phone calls with customer service to talk to a human being. Now I am told UPS lost the package and that they will not refund my money! This is outrageous. I will never order from this company again and will warn friends not to order. I have never received such poor customer service from a retailer.

I ordered 2 dresses. Both dresses are extremely tight in arms. They will not allow me to return them for store credit which is ridiculous. The whole way they handle returns is ridiculous too. I'm forced to throw away $80 on dresses that are cheap material too. Unhappy with dresses and how they run their operation. Stay away from this business!

Bought 3 dresses and 2 pairs of shoes in May with the intention of purchasing a pair of shoes and a dress for graduation. Neither of the shoes fit despite being my size (they were too large and I probably would have broken an ankle) so I picked the dress I liked most and returned the other two. It is now September and I got an email from them that I have returned too much stuff lately and if I keep returning things they will limit service on my account. I haven't bought anything since this event and otherwise I have kept purchases unless they have been too large. (I am 5'0" and under 110 lbs so finding things that fit is a huge challenge) I am now super weary of purchasing anything else from them because I am afraid they won't allow me to return things. It is a shame because their clothes are super cute but are usually on the large side. (This is even if I order an x-small) Definitely give them a try because they do have some hidden gems but short people just be weary of their return policy.