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Luminess has a rating of 3.8 stars from 5,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,221 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Totally overpriced! Not easy to use and requires way more makeup than they say - you constantly have to refill. Coverage is terrible! And you don't look years younger after using it. What a scam.
It saves time.
Lo
Looks. 👍
Can't wait to get the hair. Airbrush.
Looks. And Definitely get the extra MAKEUP..
I am 51 and have not liked how my make up has looked for a while now on my aging skin. Can I just tell you EVERYONE commented on how flawless and hydrated my skin looked. I was not sure if I liked it but once I received all of those compliments I knew I would never wear any other makeup again. GREAT PRODUCT for us young older folks;-)
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This warms our hearts! We are so happy to hear you are loving your Luminess Products, and thank you for being the best part of Luminess!❤️
The color is not right. Too light. I can understand this, no one's fault. However, it does crease in fine lines. Also, even with the primer it seems to highlight my pores on my nose. They look like actual small holes on my nose. They are a little on the larger size but not spectacularly so. There is no smoothness there, you clearly see every pore more vividly. These were 2 of the 3 selling points that convinced me to try the product. The third was being sweat resistant but I have not been able to wear it for more than a few minutes. I put it on and immediately take it back off because it does not look good. Yes, I have tried different amounts of product to see if the problem was there, but no matter how thick or thin I put it on it does not work. I don't feel that the issues I had really had anything to do with the wrong color, but I am willing to try again with a better color for me if it could be. Was wondering if it could have been the chosen level of coverage that was chosen. I believe it was med coverage. Please advise me on anything that could improve my experience. I am so disappointed because it sounded so promising with a lot of good reviews.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Sherry! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Do not buy this air brush make up. Poor quality products. Had to see dermatologist to undo damage done by these products. I paid hundreds of dollars for this system. They continue to charge my bank card since discontinuing last February 20. SCAM. OUT OF COUNTRY CUSTOMER SERVICE. STILL THINKING ABOUT BUYING LUMINESS AIR. DO NOT DO IT.
The best experience for my face ever!I love the way it looks. So natural looking.
Thank you for this feedback and for being a valued customer! 😊
I would love to review my order...but I haven't received it yet.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kristen, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Make-up shade is not color ordered--too dark. Some products on back order. Uses more foundation than advertised (4 drops?) If I get proper shade and more practice maybe I will like it better.
I'm still playing around with the product. I'm not one that wears much makeup so I'm trying to get the mixture right. I will say it does make my blemishes a lot better
Saw on commercial
Hey Suellen! Thanks for leaving your feedback with us! We do have a makeup artist here who can go over how to use the system and applying the makeup! I have sent over a link to you so you can participate in her Facebook Live.Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! (:
Not enough coverage. Applied both hydrator and airbrush foundation and couldn't get a smooth coverage. There were lots of lines. I shook both botttles and sprayed brush. Then applied to my face in a buffing motion. I just couldn't get it
Online advertisement
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I just got it and I've only used it twice now. Today three people asked me if I'm using a foundation, but I don't wear Make-up so that was flattering. I will be buying a full size bottle.
I saw an add on Facebook offering a free sample so I tried it and I am loving this product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Not sure that is retains it's coverage like was promoted to do
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Tanya! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It's been like that ever since. I think once I had an order problem and before I could get the words out of my mouth it was taken care of. Fast, reliable, committed, good quality, can't beat that.
I have had a great experience. I love the way it sprays and matches my skin tone so perfectly.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I bought into the getting this product on trial bases and it was NOT what they said it was. It did not go on smooth and it took alot more than 4 drops. So don't be fooled. Also, I called got a return label in August few days after I purchased it and they sent me a return label that I had to pay 10.77 cents for just to return there product and I took it to a UPS store that did mail also and they never gave me a tracking number. So because I didn't get a tracking number I could not recieve a refund. Even though they received there product back. So short story is they got 40 some dollars out of me and I have no product.
What a bunch of crock this is! STAY AWAY FROM THIS!
Tip for consumers:
DON'T USE IT!! DON'T WASTE YOUR MONEY!!
Products used:
Get Breeze small hand held and products, including self tanner
Hey Sarah! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. We have received your returned and a full refund has been issued out to you. Please let us know if theres anything else we can be of assistance and we would be happy to get you taken care of! ❤️
It works well. I usually have a hard time with color matches, but this one was perfect. Glad I decided to try it. It truly does give a flawless, airbrush look. Super easy to apply!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I just received the product as I was out of town when it was delivered a couple of days ago. Will try it tomorrow and give my honest opinion at that time.
Facebook advertising
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I did have a tiny problem trying to stop one order n get a different one so I got them both but they will take it back.they are great help..
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Thank you so much for reviewing your experience and sharing the love! We are here for you! ❤️ 🥰
After requesting my auto delivery be canceled (this can only be done by phone and not online) the company made unauthorized charges to my account. A second request was made to cancel and delete my account was made because online it still showed auto-deliveries set up. Representative confirmed they had not been canceled. Received email confirmation of cancelation following 2nd phone call. Third attempt was made via email to have account canceled and deleted. The account still remained open and still showed auto-delivery set up. Another phone call to customer service was made to again delete the account and ensure all deliveries were deleted.
Total scam- do not purchase anything from this company. They lie about canceling hoping people won't notice reoccurring charges.
The product is awful anyway, not at all like described in commercials!
Poor customer service- how many requests does it take to cancel?!
Tip for consumers:
Do not purchase!!
Products used:
Foundation
I have to return it and I'm like a refund please it seems that I am allergic to the Luminous makeup and also the colors of the foundation you sent me maybe look orange and the blush too was not a good color for me but thank you it was nice to you as I loved it just can't use the makeup
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
AFTER CUSTOMER SERVICE READ MY REVIEW ABOUT DISAPPOINTMENT ON MY BROKEN LUMINESS
THEY CONTACTED ME AND ARE SENDING A NEW ONE
THE EXPERIENCE WAS POSITIVE AND I REGRET NOT CONTACTING THEM DIRECTLY
I LOVE THE AIR BRUSH
THEY CONTACTED ME AND ARE SENDING A REPLACEMENT
MY NATURAL LOOK OF MAKEUP
LESS TIME SPENT ON BLENDING
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I can't believe I love it. Faster to do my face I just need more coverage on some areas.
My husband bought me this as a gift. I got it but I didn't like it. The Luminess Air is like painting a wall. It sucks. So I just put it aside. I didn't know that I need to return it within 7 days, if not the company will charge us monthly. This happened almost a year ago. I wrote emails to the company trying to stop they charging me and told them clearly that I don't need any of their products in the future. But the company kept trying to charge me. I closed my bank account to escape this. But I still got the company letter says " we have made several attempts to process payments with the credit card information provided and have been unable to collect payment... therefore your account is in danger of being sent to our collection agency". My husband only bought once and paid about $39 something, we received one product. But the nightmare began from the moment we supplied our bank account information-we don't want do business with them but we don't know how to stop them doing business with us.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so happy to hear you are loving your Luminess Products!❤️