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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,209 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I like how the product feels going on my skin but it is not even close to full coverage so wouldn't be work the money for me. I will be returning my free trial.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased this product for my wife as a present and when it arrived it was not what I expected. I never opened the product and returned it using the include RMA and paid a fee. The company never refunded me for the product. I disputed the charge with my credit card company. Luminess sent a letter restating that they were entitled to the charge even though it was returned to them. They lied! DO NOT BUY FROM THIS COMPANY!
Not 100% thrilled with the results but will struggle with another week or so before giving up. Had to order primer and a lighter foundation to see if that will yield better results.
I received my Luminess Air makeup system three days ago and it is as easy as it looked on TV! So far, it is a great make up tool... I'm just getting started!
It was quick easy and I received my order in a week. Ordering was so simple. I haven't opened my product yet but I definitely will this weekend for our family Christmas dinner
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Thank you for this feedback and for being a valued customer!
Well the product itself is "nice" but the airbrush kept clogging up and God forbid it be warm out or you sweat because then it just melts off your face and is sloppy. Then they kept sending me the same 2 colors THAT I DID NOT ORDER. I called and cancelled and STILL THEY ARE CHARGING MY ACCOUNT and one of the months I didnt even get anything! Completely UNACCEPTABLE customer service. I WANT MY MONEY BACK!
Tip for consumers:
Dont order this Luminess product unless you WANT to waste your money EVERY MONTH. Sticky and Wont give you a refund even when you ask AND they dont cancel your account when you tell them!
Products used:
used the machine until it kept clogging up
I have not tried the product yet. It was delivered to the wrong mailbox. I will try it tomorrow and give feedback. The overall experience so far has been great. Thank you.
On social media
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
I ordered lip colors and quality of each is awful. These were gifts for my mature daughters. Every one of the colors bleed, transfer to teeth and colors were gone within a couple of hours.
Purchased from Luminess before
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I will admit color matching was a little difficult with the options given. After applying could tell fairly quickly I needed medium instead of the light medium.
Saw it on the ads in Facebook.
Thank you for taking the time to review our product! We have a 100% color match guarantee and want you to love the look and feel of your foundation! Feel free to contact our Customer Care Team at 1-888-793-7474, if needed further assistance, and we will gladly assist you! ❤️❤️❤️
So easy to use, I love how easy it's applied and the light feeling. However, it makes my face very shiny & oily. I am constantly having to dab at my makeup.
Let us know if you have any questions! We’re here to help!
I love the whole package and it works amazing just like the description. My only issue is it's 1-2 shades to light! I've already recommended it to the girls at work
Hey Sarah! Thank you for taking the time to review our product! I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please contact us back, and we would be happy to get you taken care of!❤️
I haven't got to try it out as I have been sick. But I have been seeing quite a few reviews and a few ppl I know have the system and it looks flawless on them. I am sure I am going to love it as I have been wanting it for three yrs now and all I want to do is cover some of my freckles... LOL
THANKS
MS. MARTIN
Was going to send it back but will keep it but do not want anything more like the monthly or whatever they send out which is added to more payments. Have what I got and need nothing more. Thank you
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Gayle! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
A little messy with application.
Directions weren't clear about which end of the brush to use
Overall, make up was ok
Instagram
Please
Cancel my subscription
Hi Margaret,We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Easy to purchase and short wait time. Loved the questionnaire to help match color.
We really appreciate you taking the time to share your experience with us.💖
Was canceling my order but the agent handling my call was very nice and trying to keep me as a customer
I will try the new shade that's coming hopefully it is the right one,
Thank you
Thank you for leaving your review with us! Let us know how it turns out!❤️
I ordered the product and like it except for I need a different color so I reached out and they responded very quickly and offering to send me a new color for only a small cost of $2.95
Thank you so much for taking the time to share your experience. We're so happy to have been able to helped out! We are so happy you’re happy! ❤️❤️❤️
Horrible. I never received any help from anyone. The box is here. No papers for return or how to use.I canceled this item within 5 minutes. Why it was sent still confused
I did order then I read the comments, within 5 minute I canceled. Due to reading comments, it was not for me.so I canceled yet they still sent product no directions or how to return. I never received any help. Box still here, not used.
On line
I need your help as to where to return with a full refund
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ended up having a total stranger pick up my luminess package the day it was going to be delivered I called customer service Let them know right away and that I had a case number for USPS but then the weekend pass and money came along and all of a sudden it was returned to me and in my mailbox but the customer service people were planning on already sending me out a brand new airbrush and make up and I was just so so thankful that I was able to retrieve the original package and they were able to still assist me with a brand new package of foundation because the one that I received in the box was opened and tampered with thank you so much luminess customer service you guys go beyond and above for your customers i'll be buying another airbrush tomorrow for my aunt
Haven’t even tried the machine yet but I choose luminess because of there excellent customer service
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Product arrived quickly and the formula is amazing. It's very light and feels soft. I would reccommend to anyone who wants a fast application without all the heaviness of a foundation.
This warms our hearts! Thank you for being the best part of Luminess!
Awesome products, quickly delivered, easy site navigation and the trial is an awesome opportunity to try products before you spend any money for something you might not like!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Had some problems my order did not show up when I expected it too
Great! Love how light it is on my skin!
Its make everyone look at me and say WOW you're glowing
This warms our hearts! Thank you for being the best part of Luminess and sharing the love! 🥰
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also emailed you, please feel free to call us back or reply to our email for further assistance! ❤️