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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,209 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I never received my order, they said it was delivered but I never got my shipment and tracking number say still pending
they told me it was delivered but the tracking number still says pending
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Like how it goes on and how it lasts all day! Maybe not the same amazing difference you see in the models, but it definitely looks better than my previous foundation. Still learning how to apply.
I need a different shade of foundation, I love the device and all the rest of the products it's just the foundation makes my face orange I hit warm and I need #30
Catalog/ and a friend using it.
Hey Josephine! It was a pleasure assisting you today! We are so happy we were able to get you taken care of with a different shade of foundation (free of charge)! Please let us know if you need anything else, we love making our customers happy!❤️
The product itself is in good quality when delivered. I was satisfied with the urgent delivery.
I saw an ad from Facebook.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
They did send the correct shade(s) for brown African American skin tone. I believe you that to be false advertisement and I more than likely will be returning the machine and products.
I do not like it it makes my skin look too dry it is not made for over 65 woman. I have called for 2 days trying to get an RA # and no one will return my call I try to wait for a operator to come on the line and the only response o get is someone will call me back in 24 jours and I have been waiting for 48 hours And no one will call me. I want to send back before my 3o days runs out I am doing what your web site says to do but I cant get anyone to talk to me to give me the return number so I can send it bAck. Is this the reason no one is contacting me so my 30 days will run out and you will charge me for something I do not want to keep. I hope your company is not that low so please call me sherry mahaffey *******300 As soon as possible maybe I can get the RA number this way. HELP PLEASE!
It took a very long time to receive. Ordered Nov. 27,2017, and received Dec. 14,2017. One make up color opened and smeared around container. Haven't had a chance to use it yet.
The color I ordered was not right. I called and spoke with Michelle and she is sending me a different colors to try. Fingers crossed all will be right.
Thank you Michelle!
Michelle was very helpful!
I'm hoping this is the final foundation I try. Very difficult finding the correct color.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
The shade is a little on the yellow side for my skin. Took the quiz and went with the color recommendation. I should have changed the color.
All over social media
We understand you can't always get it right on your first try, we offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a Color Match!😉
I was very excited to receive my makeup but just as disappointed with the results. Although I ordered the one for full coverage I could hardly tell I had any makeup on at all. I will be returning it.
I was able to find my perfect match and I didn't have to answer a lot of questions and placing my order was fast and easy too.
I just got it, used it once, I really liked it! Smooth and nice coverage. Even by the end of the evening my makeup still looked fresh. Looking forward to trying It again tomorrow!
Hi Jenn, we are so happy to hear you are loving your Luminess Products! Thank you for sharing the Luminess LOVE! Let us know if you need anything throughout your Luminess journey! ❤️
Took way longer than promised to get the product. And I was not happy with the product once I received it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jessica! We recently tried to contact you but were unable to reach you. We apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I did not try the product because the end price is way too much. I could not justify opening and using something that I could not afford. I will be creating a return
I really cannot give a fair assessment of customer service because I have been unable to get hold of anybody at this time. I will reserve my rating for later
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jamie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Goes on blotchy but the biggest problem is IT IS VERY DIFFICULT TO CANCEL! They will keep charging your account over and over. The guys in India are very nice but now I shall wait and see if THIS TIME they actually canceled the membership!
There is no trial! You go right into reordering!
I wish you had the AI feature to help your customers get the right color for an better experience
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Chantel! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I was sent a completely different color than I requested so I have been unable to use my product. I am awaiting my replacement with the correct color.
Thank you so much for reviewing your experience! Let us know how the new foundation turns out, we are here for you! ❤️
I'm not happy with the color of the foundation. Is there a way go replace the color? I do like how it feels I just don't like looking orange so I've only used it once.
Hey Kami! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I have been looking for a make up that is a matte finish and I found it not to mention it stays on and does not crease or get onto my fine lines and my face feels amazing
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
It looks bad face look caked on in plastic. I would like to return it please. But I greatly appreciate the opportunity to try it. I'm sure it will work well for many people.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Victoria! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
How can I return the product and try another color?facebook
I haven't contacted company. Don't exactly know how
Hi Minerva, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊 In preparation for calling our Beauty Experts, please view this video to confirm if your original shade is truly not a match SHADE VIDEO.
Very nice except if more info could be given on the extra add on items so that I could make a better decision on whether they was items I could use would be a benefit
Tv. But this ad was on Facebook
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Very nice except if more info could be given on the extra add on items do that I could make a better decision on whether it was items I could use would be a benefit
Tv. But this ad was on Facebook
Product is nicely packaged and was delivered on time.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Goes on my skin nice and weightless would for sure recommend
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience! 🥰
The product broke after a week. Then they tried to get me to pay over $100 to cancel my shipments of makeup. Makeup that is no good without the airbrush. DO NOT ORDER.
Products used:
Airbrush
Awesome! I really love my new make-up. And the new Breeze makes it so much easier than it was originally designed as. I look forward to using it every day as a matter of fact!
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Taylor! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️