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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,203 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Airbrush only works one setting no low speed just high speed. It sputters out makeup
Great I hope to love it as much as I think I will. So far I like it a lot and it's what I was looking for. I assume I just need to try a couple more days
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Very light weight. Great product. Unfortunately I chose the wrong shade for my skin tone.
God extra help and a different shade will be mailed
Hi Mercy! Thank you for leaving your review with us! Let us know how the new shade turns out!❤️
I returned my product at least 3 weeks ago, with their directions. On March 3rd sent email asking what happened. No response! I noticed the only time I might get a response is when I write a review.
Tip for consumers:
Not trustworthy
Products used:
Luminess
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Manal! Thanks for leaving your review with us! When looking at the account, it looks like you have requested a call back in which we did try to reach you but was unable to get a hold of you. We did try to offer further assistance in which we have successfully issued an RA number to you as well as a full refund today. Please allow 3-5 business days for this to reflect on you card. Let us know if you have any further questions!
It worked great the first 2 days and then it stopped working all together. I tried everything. Very disappointed and not worth the money. Sending back.
Hey Brittany! We have been recently trying to contact you over the past couple of weeks but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Easy and fast shipping. The product is good but the color definitely did not match my skin tone.
I have used it in the past.
Thank you for taking the time to review our product! Feel free to contact our Luminess customer care team, 1-888-793-7474 if needed help with a color match. ❤️
I have been using it for years
I love it, I love the old Air sprayer I had from you guys too this one's better it's awesome I'd love to primer the concealer the foundation and the new serum stoves or to die for I've used it for 2 days and already noticed pretty good difference covers up on my blemishes I just turned 56 and got these big pores and every time I put foundation on I looked worse with the air sprayer awesome sauce
I've had it before during the pandemic I was gifted the luminess Air gun and the product and it was awesome then and it's even more awesome now
We are so happy to hear you are loving your Luminess Products!❤️
This product is absolutely amazing. It is smooth and silky, lightweight, and the coverage is fantastic while making me look natural. My face absolutely glows I am in love!
Not only is this product absolute perfection, but customer service was an absolute dream. I was able to have the correct color sent to me with no problems at all.
Social Media
This warms our hearts! Thank you for being the best part of Luminess!
The product is so easy to use, feels and looks amazing! I have the wrong color foundation and I'm having difficulty figuring out how to exchange it for the right color.
Difficulty finding what I need online. Will have to take the time to call.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Christine! We would love to further assist you! Please check your inbox for an email from us ❤️
It goes on great. It just doesn't stay all day like I need it to. I've used the primer that came with it and I've used one that I have great success with for other foundations…just not with Luminess.
I heard about it many years ago when it only came with the airbrush and sprayer!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Lisa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I didn't care for the primer, it didn't really do anything but make my face soft. The foundation is ok, but wouldn't repurchase because of price. They're not bad products, just not for me.
Social Media
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
This product is great if you have perfect skin however, If you have acne scars ice pick scars this product is no good. Stay with your regular makeup and save your money.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
I love how light this makeup feels. Unfortunately my skin became itchy and big red bumps appeared. I cannot use it. Also the coverage is very light and it doesn't cover my blemishes.
This product does NOT stay on your face. It makes you look cakey. I do NOT recommend using this. Their ads are a joke just to get you to buy their product.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Shelby! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
I wish there was a place that one could go where one could learn how to use the luminous properly. It says to put six to eight drops but that is never enough and I can't seem to get the right tone
I kept seeing the commercials on TV and wanted to try it but I was hoping I would be able to see how it was used before I bought it other than the commercials
Hey Paul! Thanks for sharing your feedback with us! We have th perfect solution! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! We also have a makeup artist who goes live on her private Facebook link - we sent over her link to you via email! Welcome to the Luminess Family! ❤️
I have not used the make up yet. I bought it to use for my stay in Florida coming up soon. I am a senior citizen and do not want the sun to damage my skin anymore than it already has been.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
I've only used the make up once and the first go around, I wasn't impressed. But, I added a second layer and it definitely improved. I'm just not sure that I want to spend all that money on it.
Thank you for taking the time to review our product! The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish – our foundation does it all. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive ❤️❤️❤️
So far so good. Just received order, tried it this morning, seems to be the correct color. I like the consistency and the lightweight feel. We'll see how it looks throughout the day.
Wanted something new
We are so excited to hear more about your experience with our product. Let us know if you need anything throughout your Luminess journey!
There is definitely a learning curve but once youve mastered it you will love the look and light feel of your makeup. And less is definitely better when applying!
Good experience overall! Wasn't what it's hyped up to be it's just ok and I think overpriced for the product I'll keep it because to much bother to return
It looked like it would be a good product, but didn't give enough coverage for me. It's ok but not the best I would give it a 3 out of 5 thanks Debbie
Hey Debbie! Thanks for leaving your review with us! We have the perfect solution! We have amazing makeup artists available who can go over tips and tricks with the Airbrush Spray on foundation to get that perfect coverage! We want you to have the BEST experience with our makeup products - a link has been sent to your email to visit our makeup artists; let us know if you have any questions, we are here to help! (:
This system is so easy to use and fast! Its cut my make-up time in half, and the results are noticeable. I got compliments from my friends the first time I used it.
I received a Breeze unit that would not work properly. After the 1st practice use, the unit would turn on & off constantly until it ran out of power.There was no way I could use it.
The constant on/off sound was loud vibration that I let the rep hear on the phone. He immediately offered a replacement unit & extended trial use period.That’s great but I’m not sure I want to pay that much money for a device that may break so quickly. I’m going to give it a try & see what happens.
Hey Ann! Thanks for leaving your review with us! It sounds like you may have a short circuit in your compressor of the airbrush machine which rarely happens! We are glad we were able to get you assisted with a new replacement and extension for you to start your airbrush journey. If price is a factor, we can definitely tailor a payment plan for you!
Customer service has been very friendly. My boyfriend did order me the kit for my birthday under his name, so I do still have to have him call in to put my name on the account.
I see the commercials all the time on tv, and everyone always looks amazing after using the product.
Hey Rebecca! Thanks for leaving your feedback with us! Any changes regarding account information can be done on his account or the accountholder can give us a call and make the adjustment! We are so happy to hear you are in LOVE with the airbrush system! Let us know if you need anything else! ❤️
Very helpful helping me understand what I need to do for promo codes.
My mother in law is in love with your products so we decided to upgrade her old machine for a new one and also get her a wireless one for when she is on the go
This warms our hearts! Thank you for being the best part of Luminess! (:
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Jennifer! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️