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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,203 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
TERRIFIC! Glad I made the decision to try it. I usually will not purchase products that I can't buy in person do to the product is usually not what it is hyped to be. Well let me tell you LUMINESS is all that is advertised to be for sure. I use to wear Clinique and LUMINESS blows Clinique away.
I just got it yesterday in the mail and I used it today for a birthday get together for my dad and I absolutely love it! It's like I don't have any on and that's great bc I do not wear makeup at all!
Saw the commercial and thought it could help on some of my red spots I have on my face and it did!
We are so happy to hear you are loving your Luminess Products!❤️
My package hadn't moved until days and Luminess reached out to me by email saying they saw it wasn't moving and they would take care of it. Sure enough I got it. Thank you Luminess.
Have bought before.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It is real easy to find everything I want, shipment was well packed so products wouldn't get damaged,love the fact that they have chat rooms if you need a color match they would explain on how to apply, I use the spray brush it is very easy to use, I feel like I'm not wearing any makeup and the price is asome reasonable well worth more than what it is, I will never use anything else.
On Facebook,this is my second order I joined around the end of August
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!
I am not happy with my purchase. I have tried 2 different products and neither do what is advertised. My skin actually look's cracked and has more lines and just looks bad.
I have been trying to get ahold of someone for over a week. I want to cancel any subscription or payments or anything. I have tried this product twice and it does not work. My face looks more wrinkled and dried out.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Angela! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Please refund... cancel order. I've waited long enough. Do not trust you business model...do not now trust your product
Wants me to wait for delivery...
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Susan! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy to order and fast. Love the product it goes on so easily never can't and looks flawless. New spray bottle foundations just spray on brush and apply. So easy to use.
Previous customer
YAY! We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
Previous customer
Very easy and simple to order, it took more time to deliver but it's here and I'm using it, I like it very much, but the make up is very watery and takes more than 6 - 8 drop to cover marks.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
Had received the wrong shades with my applicator and they resolved the problem within minutes extended my warranty and will be sending new shades out immediately Anxious to try
Mature skin and hope to get good coverage without worrying about caking in certain places and to make application easier
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I am not a user of makeup everyday. I can not justify the monthly fee for a make up routine that I may only use once or twice a month. Do not see much of a difference from my current application.
The site is pretty good though the shade didn't match perfectly to my skin
Hi Kayla, Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! 💗
Shopping experience was good so far! I tried the foundation and the coverage is amazing. Also, the shade matches my skin perfectly. Love this foundation!
YAY! We are so excited to hear more about your experience with our products. Spoiler alert: You’re going to love it!
It wasn't until I ordered these items that I realized I was going to be charged every other month@ $50. For auto ordering. I will most likely cancel this. It is a scam.
OMGosh BEWARE BEWARE BEWARE I went on the site for Luminess Cosmetics and looked around but never finished any orders. Yesterday I received a package of their products and was charged $19.95 Which isn't the crazy part. I read the fine lines in the ad and it said they would charge $29.95 for 4 months after that. CRAZY so I'm now on the phone with them and they are saying they want me to get a police report regarding the fact that I never ordered this. WHAT THE HOOKIE POOKIE
Tip for consumers:
BEWARE BEWARE BEWARE
Products used:
OMGosh BEWARE BEWARE BEWARE I went on the site for Luminess Cosmetics and looked around but never finished any orders. Yesterday I received a package of their products and was charged $19.95 Which isn't the crazy part. I read the fine lines in the ad and it said they would charge $29.95 for 4 months after that. CRAZY so I'm now on the phone with them and they are saying they want me to get a police report regarding the fact that I never ordered this. WHAT THE HOOKIE POOKIE
Very messy when you spray on the brush it goes every where. When you wipe it OILY... This one of the reasons I will send it back...I also broke out from this...
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Sarah! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
My order has been lost since May 5,2023. When I called on the 10th about it I was told I had to wait an additional 5 days
I have called both DHL A
And USPS and no one knows where the shipment is. At this point I just want everything canceled and money refunded
Told to continue to wait an additional 5 days and then they could resend my order. I just want it canceled at the rate.
Never received product
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I haven't had a chance to try it yet but I have lots of products from LUMINESS. I love each and everyone of them.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Easy and quick. It should say the fine print if there will be more costs BEFORE checkout. A little sketchy for that information to only be at checkout and in fine print.
Hi Jeri! The auto delivery is completely optional to be enrolled in and can be opted in or out of upon purchasing. Being on the auto delivery provides SO many benefits such as a 90 day supply of makeup being sent to you at a discounted price, insurance for the system, and discounts on makeup when you order on our website! We can always change the shades or frequency on your auto delivery as we want you to have the BEST deal out there - let us know if you have any questions, we are here to help! (:
I have very sensitive skin & as beautiful as it was I had hives after it has nothing to do with the foundation because my sister tried it and it was totally fine :( sad day.
I never got a response email about needing a return label :(
I liked the quickness of it.
Hi Lyndsey! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Overall, the product is great! The color match was a little difficult for me at this time of the year. But the product is easy to apply and goes stays all day!
Wanted to try it out.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I am very unsatisfied because I never got my product and I couldn't get in contact with customer service
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Ana! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Today is my 2nd day using Luminess. I am not quite sold yet. I'm not sure if it's the wrong shade or maybe Its not the coverage I'm looking for.
We are committed to helping you find the success of using our products. We have experts available to help you through your questions and provide you with training and techniques that will improve your experience, and to help you Color Match and find the right shade for you! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981 💟
The best above the rest. Love it. Will surely recommend. Satisfied customer
Thank you so much for taking the time to share your experience!
I just got my Luminess today so haven't gotten a chance to use it yet, but can't wait til I do it looks so easy to use and makeup will go on evenly and flawlessly.
I wanted to try it seeing as I have seen the commercials for it.
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for leaving your review with us! Let us know how it turns out!❤️