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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,199 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I have used it once so far and I love it.! Feels so light and non greasy!
I love the makeup but the website is not the best.
I've used Lumpiness for years
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and special deals we are offering! We have many ways to find the products you are looking for such as the tool bar shown at the top right of the website or by clicking the icons available that are categorized by the makeup type. Let us know if you have any questions! We are here to help! (:
I ordered the wrong shade and immediately customer service solved the issue sending me the right one. The product is really really good and easy to use!
Excellent customer service
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My experience is that I was charged 20.00 and sent me a eye shadow I signed up for the14 day free trial and then be charged getting vharged 2 different times got something I didn't order
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jennifer! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I've been skeptical on make up products and I finally decided let's try this If only one application a day easy AS well can't wait to see if it fits my routine making it easy
I do not have a use for it it is to much more steps then I wanted and to bulky to pack and travel for me, but better than the older one I tried in 2012
I chose it for the light make up technique
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Gwendell! It was a pleasure assisting you today! We are sad to see you go but happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The shade of the fountain was quite off. The airbrush machine sprayed patches on my face. It was the smooth and silky application like on the video. I will be returned this.
Can't wait to try this product & shopping for it was a breeze!
YAY! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️
Color matches great. I had one of the air brush sets years back and it works as good if not better
We are delighted to hear our product is working for you! 💟
I responded to a BOGO text or email. So i clicked the link for the BOGO sale & placed my order. There was no buy one get one free involved. Very sketchy
Hey Lynn! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️
It's easy to use all my family wants one I tell them to buy it for them self's it's safe and easy to use will never buy make up at the store again thanks luminess air
I contacted customer service and they have sent out the new color and given me until the 29th of October to decide if I want to stay with this make up.
No issues just not outstanding.
A person that used to sell Luminess
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Love this product, but I wish the individual components were replaceable. I only use the eye shadow, not the lipstick. Would be nice to not have to order the entire compact each time.
We are so happy to hear you are loving your Luminess Products!❤️
It was easy to order using the online service. However, I didn't need the hair dyes and thought I selected No. I haven't tried Luminess yet and hope I purchased the correct shade.
I have hyperpigmentation and am tired of trying to find the perfect concealer.
Hey Enid! Thanks for leaving your feedback with us! SO happy to hear you had an easy experience purchasing our products online! Let us know if you have any questions once you get your product! We are always here to readily assist you!
Difficult to use and get the right look/coverage and uses more product in the tank than I want to invest. I thought it would be a lot more user friendly and it's not.
Hey JK! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! It looks like we just assisted you today with a color match! We also sent a link to our makeup artist on her Facebook Live - she goes over how to use the system and makeup along with her tips and tricks for great coverage! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
I don't like the shipping. The carrier isn't very quick and with this being makeup, it should quicker. I'm still learning my colors and technique but I think I'm going to like it
I want an even all over cover but not with caking
Hey Roise! Thanks for leaving your review wiht us! All standard shipping takes 1-2 business days for it to process and 5-7 business days for it to deliver! We do have available options to have the package arriving sooner such as Priority shipping, 2-day shipping and overnight delivery. We cant wait to hear more of your feedback! Let us know if you need anything throughout your Luminess journey! (:
It took me a little while to get use to the application!
But when I did I was very satisfied with the outcome!
It is easy and fast and not messy! The color I was sent matched perfectly!
I had tried it before and couldn’t get it just right!
But I have a friend that. Uses it and she gave me a few tips to get it right! This time I am very satisfied
With the makeup!
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Love it! The color I ordered was slightly too dark but it was very light and airy,not cake like and beautiful coverage. I will definitely keep ordering the product.
Wonderful people and very helpful and professional and prompt.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I received a discount to use via email for the product that I wanted, yet it says I'm not able to use it for this product! Make it make sense!
Hi Yvette! Thanks for leaving your review with us! The 15% discount is for new emails who subscribe and to be used on their second order. It looks like this is your first order, so when you place another order with us - you are able to use this code! Let us know if you have any questions!
Couple of my things were back ordered so I didn't receive the full order. With the cold temperatures I hope it didn't freeze the makeup and it will work fine.
I am somewhat disappointed in my air brushed makeup. I know how to use it but I don't Get the coverage I thought I would. Maybe it's because of my age. But I'm not sorry I tried it.
I got my airbrush machine in the mail and I was so excited to open it up and try it out after charging it for 4 hours 4 1/2 hours I tried to use it and Eric came out of it but when I pulled the trigger no Foundation came out so I'm thinking well great so I kept trying used a half a bottle of foundation trying to get this thing to work and it still never worked so hopefully they'll do something about it
I have no comment about customer service
I'm 50 years old and I thought maybe airbrush Foundation would work better for my skin
Hey Tracy! We are so happy we got you taken care of today! We are sending out a replacement and a replacement foundation at no cost for you! We sent over your order details for you as well! Please let us know if you have any further questions or concerns, we are here to help! (:
These days it's hard to believe we still have great customer service today I was happy to see that we do I'm sorry I forgot his name but he was phenomenal thank you luminous
Hi Tonya! Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Why were items on back order. I tried the airbrush for the first time today not sure if I I will keep it. The colors seem to give off a "chalky glow" I will give it a few more tries.
Ordered the Luminess Breeze system for what I thought was an introductory price. What they don't tell you is you'll be billed that introductory price every month for 4 months! I was billed $74.00 a month for 4 months. The Liminess Breeze system actually costs $280 plus the auto-shipments of makeup are also billed in monthly installments of $54 each. When I inquired why I was being billed every month when I'd only received one shipment I was advises the monthly $54 fee was the cost per bottle! In other words you're paying $54 a month for foundation.
As for the makeup itself, yes it covers but the people on the commercials have tiny flaws they are trying to conceal. Real people have to use much more than the 3 - 5 drops advertised to actually get an even skin tone. True, the makeup looks pretty good and I guess worth the money if you can afford to spend $55 a month on foundation? The top brand powder foundations cover just as nice and look just as natural, is much less expensive and lasts a very long time.
When you try to cancel the auto-shipments they will offer to charge only $20 per bottle of foundation plus tell you about their app where you can download coupons for discounts. Nice they wait until you want to cancel before they tell you about the app and discounts. Just beware of the true costs of the system and foundation before you commit to purchasing this system.
Hey Teresa! We recently reached out to you on August 24th regarding the review you have left with us and havent heard back from you! We would love to investigate your review further and ensure your account and concerns are taken care of. We want to verify that this is pertaining to a valid order placed so we can take action. Please check for a Private message from us so we can further assist you to your satisfaction!
Ordering process is easy. Very concerning that this is only available via a highly over-fee processing system. I've experienced an excellent ordering process.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so happy to hear you are loving your Luminess Products!❤️