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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,199 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Took awhile to receive the product. Website was easy to navigate. I picked the wrong shade, it's to light, I look like a ghost. I will be returning it. Only thing I really liked was the brush.
Always wanted to try the airbrush foundation
Have not tried yet i have an eye infection and am concerned of making it worse. I will make an effort this week to learn how to use and try to avoid my eye area.
I'm so glad I decided to give this a try. I absolutely love it. It is just as simple as it looks on Tv. After practicing, I feel like a professional. Thank you so much.
Did not receive my order. I called and explained to representative that I never received my order and I just wanted to cancel it. The representative immediately processed a credit to my account.
Wonderful
TYSM for sharing your experience! ❤️
I ordered the spray primer, spray foundation, 2 lip stain,1 lipstick, 1 lip liner, liquid eye liner in a beautiful green color, conceler and I couldn't be happier with all items
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
This stuff is awful. Felt terrible on my skin. I will not be continuing and I cannot recommend. The shades do not match my skin tone and it really felt like it was paint and dryer hard
Loved it all great coverage great feeling make up. I do need to adjust my color just a little. A bit to orange or dark not much I just need to go a shade or 2 lighter if possible.
Hey Christy!
I wanted to reach out to you to offer further assistance due to the review you had left with us! Just want to make sure you are taken care of and if you had any questions or concerns we could be of assistance with!
Please let us know a good time to give you a call, and we would look forward to talking to you soon!
The process was seamless when purchasing. I just received it and I will update my review after using it for a while and see how I like it... so far so good!
I like the option of airbrush and even more that it offered the hair attachment to use in between coloring my hair... can't wait to try it.
#BestDecisionEver! You’ll never go back to traditional application systems
Great product, I have no complaints. It looks natural and easy to use. The product is not heavy on the face at all. I applied one coat and I was ready to go. I recommend this product
Try something new and easy
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
I received the product but have not used it yet. I will have to watch the video as the directions are more about cleaning the apparatus than using it.
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
I like it so far still haven't received the instructions on how to use the Gen 1 version as my order came with how to use the Breeze 2. I've just been figuring out how to use it myself.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Even though I was sent the wrong color with the kit, I tried using it just to see how it worked. Decided to just stick with what I know. There was no pressure to try again with correct color.
I didn’t really care for product. ( sent wrong color)
Social media Instagram
Hey Vivian! We would be happy to look into your concerns further to make sure your account is handled to your satisfaction. A member of our team will contact you shortly.
It's just not for me. I'm a very picky person when it comes to my makeup. My skin is light to medium and it's hard to find the right color to match my skin.
Hi Jennifer! Not to worry - all of our trials comes with a color match guarantee!A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
I like the packaging of the products and the brush is great but i didn't find it moisturing at all. For this to be expensive i need something with less drying out and more moisture.,
Hi Karen! We can assure you our Airbrush Spray foundation is not made to leave your skin feeling dry - our product is made with active skincare ingredients to hydrate and replenish your skins health while applying your makeup. We have a Beauty expert here who can advise some amazing tips and tricks with any challenges you may be facing! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I just received the order I have watched a few tutorials online. I don't have a cd player. I haven't opened it up or played with it yet. Shooing for it & packaging I would say rates a 5.
Wanted to try it.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Love the way it looks but it's a bit light. I did try the blush as well but the color just wasn't right for me. How do I change this?
Commercials on the television.
Hi Deborah! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I didn't like some of the things that were auto shipped to me while a member and right now I can't afford that right now. I love the product I use.
My order had things I did not want.
Hello Martha, we are committed to providing world-class service and we would like to make things right. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I didn't like some of the things that were auto shipped to me while a member and right now I can't afford that right now. I love the product I use.
Placed an order over a month again and have yet to receive it! At this point I'd just like my money back!
They told me my order was on its way……
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jacqueline! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
She was incredibly helpful and it was obvious she knew what she was talking about. She helped me find a different product based on my skin type and desired coverage.
My previous response was in regards to the awesome level of customer service I received
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I am trying to get it processed before the 14 days and locked out of site. Hate the makeup- caked on my face
Not getting help
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was easy to order. Thank you. I am still trying to figure out how to cover my brown spots on my face.
I will eventually have laser treatments to reduce the brown spots.
Hey Laura! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I was unable to use it since it caused irritation to my skin. My skin became red and
Started to burn - I removed the makeup immediately so as not to cause any further problem.
Luminous made it very easy to place the order, however, the shipping was very slow. Once I called the company to check on it, they assured me it would arrive shortly. And it did.
Agent was very friendly and helpful.
Thank you so much for reviewing your experience and sharing the love! ❤️
I am new to Luminess and I have not had to speak to customer service but the shipping was quick. I got my items fast and without any damage. I also like the packaging.
Looking for a new foundation that won’t look cakey or cause my skin to be dry.
We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you!