• Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,956
Neutral
403
Negative
691

Instant Feedback

41,199 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user mariar3264
Maria R.
1 review
0 helpful votes
  • Send Message
March 10th, 2024
Verified purchase

Arrived as scheduled, haven't tried the product, yet.

Thumbnail of user delightt2
Delight T. – Luminess Rep

You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰

Thumbnail of user judithw216
2 reviews
0 helpful votes
  • Send Message
November 19th, 2023
Verified purchase

Wanted to change order, was no way to do so? No I had called on 12/2/23 explained first time I used product on 12/1/23 had really bad reactions, had to remove immediately and take benadryl.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Judith! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user joanm1082
1 review
0 helpful votes
  • Send Message
October 29th, 2022
Verified purchase

I have the origianl Luminess air brush machine. After 4 years it finally died. I am not sure about the breeze it is very hard to judge where to set the button for equal coverage.

Reason I chose this business:

Past luminess user.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! No worries, this is a simple fix! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! We have also sent you a link to participate in one of our lives right now that our makeup artist can answer all your questions and show demonstrations! Let us know if you need anything else! ❤️

Thumbnail of user leannes222
1 review
0 helpful votes
  • Send Message
November 23rd, 2023
Verified purchase

I had previously put off ordering because I was afraid that the shade wouldn't be right, I was so wrong. This went off so smoothly and the foundation exceeded my expectations.

Reason I chose this business:

Advertisement on Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user deniset63
1 review
0 helpful votes
  • Send Message
January 6th, 2018

I received in a timely manner. Still a few items on back order. But... I was over charged. I ordered off tv with the offer starting at a base of $19+ I was charged over $29...

Thumbnail of user minniep34
1 review
0 helpful votes
  • Send Message
September 2nd, 2023
Verified purchase

It gives you a natural fresh face look. You can add more product if you want a more polished look. For everyday it's quick band easy to apply and It's a keeper.

Was calling to find out when my trial ends but I’m going to keep the set. I’m really loving the ease of applying the makeup.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user aimeel116
1 review
0 helpful votes
  • Send Message
July 12th, 2023
Verified purchase
• Updated review

I found the items very disappointing the lip color had lip gloss all over the outside when opening box and the clean wipes were dry. Felted like I received used items

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Aimee!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

I found this helpful getting items. I would do the...
May 30th, 2023
Verified site experience
• Previous review

I found this helpful getting items. I would do the airbrush but only use makeup 1/week wouldn't like auto delivery. Wish I had that look haven't received items just ordered now

Thumbnail of user deborahj1485
1 review
0 helpful votes
  • Send Message
February 25th, 2024
Verified purchase

I answered the questions they asked I was given the shade for my skin tone. Got it tried it. Was the wrong shade way off. I'm fo disappointed

Reason I chose this business:

My daughter asked me to try it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Deborah!We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user galeh83
1 review
0 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

Tried it once and not liking it. But will keep trying it before my 30 days are up. Hopefully it will work out. It seems to not cover fine line wrinkles.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Gale! It was a pleasure assisting you today! We are sad to see you go but hope you would reconsider us in the future! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user marys589
1 review
0 helpful votes
  • Send Message
January 11th, 2018

Excellent service. I love the product. I was hesitant at first not sure I could do it. But the ap tutorial on my phone was great. Love this product so far

Thumbnail of user billw1385
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

I got my order, but I chose a color for my wife's hair, not brunette and not red, the one between, and did not get anything for hair. This is a Christmas gift and she won't have that

Reason I chose this business:

My wife likes your product

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Bill,It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user patricias3541
1 review
0 helpful votes
  • Send Message
September 17th, 2022

This is the worst product I have ever tried the make up is watery and runny the color is horrible the machine is messy and difficult to use I sent it back and did not receive a refund

Tip for consumers:
Save your money do not order

Service
Value
Shipping
Returns
Quality
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Patricia! We recently reached out to you regarding the review you have left with us and havent heard back from you! We would love to investigate your review further and ensure your account and concerns are taken care of. We want to verify that this is pertaining to a valid order placed so we can take action. Please check for a Private message from us so we can further assist you to your satisfaction!

Thumbnail of user tammyr689
1 review
0 helpful votes
  • Send Message
May 30th, 2023
Verified purchase

They advertise that the make up isn't cakey and patchy... and it's just exactly that for me. It must be based on skin type and mine obviously isn't the right type.

Reason I chose this business:

From the advertisements, I thought I would love it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user carolg1946
1 review
0 helpful votes
  • Send Message
March 31st, 2023
Verified purchase

I have had the Breeze 2 for a week. The power would not shut off. It finally died but now it will not recharge. Unfortunately I will be returning the system.

Reason I chose this business:

I did an internet search on make-up and Luminess came up.

Value
Shipping
Quality
Thumbnail of user delightt2
Delight T. – Luminess Rep

Quality products and service is extremely important to us and we will do everything we can to ensure you have a great experience with our company!We want to make this right; a member of our team will contact you shortly!

Thumbnail of user moms19
2 reviews
0 helpful votes
  • Send Message
November 22nd, 2022
Verified purchase

My experience with Luminess was excellent! They were very helpful and I recieved the velvet veil primer very quickly. They had great tracking features on my order.

Reason I chose this business:

I choose Luminess because the velvet veil primer looked intriguing to me. It looked like something I could use without having to apply excess makeup on my face and I think it worked great!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user jennifera2278
1 review
0 helpful votes
  • Send Message
August 19th, 2023
Verified purchase

This stuff is amazing. So easy to use and the coverage is wonderful and can build if needed but still feel so light and like you arent even wearing any foundation

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user jolenec72
1 review
0 helpful votes
  • Send Message
December 15th, 2023
Verified purchase

I first used this make up for my sister wedding and when I came out, everyone was in Aw, and said they thought I was the bride, because my make up was flawless.

Reason I chose this business:

An ad on the TV, and my sister and I ordered it to try because she was getting married.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user ginag557
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase

I normally struggle with foundation, it has a way of making me look 10 years older, but this, it's the best! My son looks flawless 10/10 recommend and will repurchase

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user sonyah222
1 review
0 helpful votes
  • Send Message
October 6th, 2023
Verified purchase

I love the makeup. The makeup is everything. Even when just around the house, I put on the makeup because it feels as if nothing on me face. I love the way it feels on me.

Thumbnail of user kathyg1453
1 review
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

I have had an airbrush system for years and needed to get a new wand but wanted to try this one instead. I'm glad I did. I will still get a new wand eventually but this one is awesome.

Reason I chose this business:

Seen on tv probably 5 years ago.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user amyp1762
1 review
0 helpful votes
  • Send Message
April 23rd, 2023
Verified purchase

I love the color matched perfectly, guess on smooth. It looks natural. It's not thick, it's light and I love it. First foundation that fits what it says.

Reason I chose this business:

I used it in the past with the airbrush.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user evelynf406
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

I've had only a positive experience with Luminess. There's not many makeup brands that I can wear but Luminess is one that I can wear. Absolutely no problems with it.

Reason I chose this business:

I can wear it with my eyes burning.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user kristie68
1 review
0 helpful votes
  • Send Message
July 13th, 2023
Verified purchase

Received and love this foundation. The color was too light. Contacted customer service and a darker color is being sent to me. Was quick and easy. Thank you so mvery cute!

Needed a foundation shade darker. The process was fast and simple. The representative has a new shade on the way.

Reason I chose this business:

I have been trying to find the perfect light coverage foundation for years. My skin has changed with age. Nothing looked good on my skin. Thought I’d try Luminess and I love it.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user robind837
1 review
0 helpful votes
  • Send Message
January 29th, 2024
Verified purchase
• Updated review

The new airbrush foundation spray is wonderful. You do not need the machine which does not last long.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Love the new airbrush spray foundation!
January 29th, 2024
Verified site experience
• Previous review

Love the new airbrush spray foundation! Iv bought 3 airbrush machines and they don't last only work for a few months then break down!

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tracit111
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

I liked the cosmetics better than the spray stuff. I had to replace the nozzles like twice in a couple of months and it was just too much trouble. Now I wear the daily wear Estée Lauder foundation.

Reason I chose this business:

I liked the eyeshadow and the eyeliner and the mascara better than the air brush stuff.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Traci! So happy to hear you love our cosmetics! If you are having trouble with the airbrush stylus head - we have some troubleshooting videos on our website that shows how to care for your system and some troubleshooting steps to get your system working again! Please visit our website and click on "How-to Tutorial videos" to watch how to fix your system! Let us know if you have any questions, we are here to help! (:

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?