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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,194 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I received the eye shadow and lip color but have not received the mascara. The packing slip indicated it was on back order but not when I would get it
It was easy to purchase a product from this site.The price was good for the product. I was waiting for the eyeliner to cause panda eyes, but it did not.
I knew it had a good name.
The only thing I had an issue with was trying to locate how to see the color of the foundation on you to make sure it was a good match. I was unable to locate it.
TV commercial.
Hey Deb! Thanks for leaving your review with us! We have a color matching tool on our website that you can use - it can easily match you to your perfect shade. We also have a makeup artist here who can color match you as well if the shades you chose in your trial doesnt match. Let us know if you have any questions - we are here to help!
I gave it the 7 day challenge and I am not happy with it. The moisturizer was not included. Watched all the videos and followed all the directions and it still does not cover well.
The order part of this item was a pain, it quickly flip through items and I couldn't figure out how to delete some of my order, WAS VERY CONFUSING! Have not tried the product yet hope it is worth all the stress to order it. The process bothered me so much I am not excited to try the product at all
Looked like a great product
Thanks for leaving your feedback with us! We definitely recommend using our website on a computer or laptop, or using our Luminess app on the Mobile store to make any orders or adjustments. This will ensure all features are readily accessible and functioning properly as well as easy navigation. When deleting items, there should be an X at the right of the product when viewing your cart that allows you to delete the items. Sometimes, using a mobile browser on a device will condense all the information a website has that prevents certain functions to work. Let us know if you have any questions! We are here to help! (:
I can't return my product the website don't have the option
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Maria,It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Loved it and you even made it right I put it in it was like nothing there very light
Yes because it states that it's free they don't take no money but the first thing they did wasvtake my money that's false advertisment
Couple years ago in tv
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! And we appreciate the opportunity to address your concerns regarding the preauthorization charges on your credit card and understand the confusion it may have caused. We take customer feedback seriously, and I would like to provide some clarification on this matter.
Preauthorization charges are a common industry practice and are not actual deductions from your account. These temporary holds are placed to ensure that funds are available for the transaction. Rest assured, they are not processed as actual charges, and your available credit or funds should not be impacted.❤
I love, love, love, this. So easy to do, and looks wonderful. I wish I would tried this a long time ago. I truly recommend this system to everyone.
Thank you Luminess!
I have been looking at this for a long time. I finally decided to try it and I love it.
Thank you for taking the time to review our product! ❤️❤️❤️
I was skeptical about this bc it was so hyped but I will admit I was wrong this is a great product looks beautiful on my face I'm 42 & it makes me feel 22 thank you
This warms our hearts! We are so happy to hear you are loving your Luminess Products! Thank you for being the best part of Luminess! ❤️
My experience was very pleasant. The products arrived extremely quickly and I had no problems with the delivery. And once I received my package I was extremely satisfied.
Social media website
TYSM for sharing your experience!Let us know if you need anything throughout your Luminess journey!
I received the luminess breeze and it will not charge. I'm using the charger included in the package and have tried in multiple outlets, yet it will not charge
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy to order customer service was very good the instruction manual is easy to use and very self-explanatory and the breeze air device is also easy to use.
Excellent!
Of the advertisement on TV that shows the before and after.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
The makeup is good, doesn't cover like I want and not sure if the color is the right one for my complexion.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Debra! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The equipment is nice! Well built and well made I just used it and it works well the only issue was it took along to to receive it. But when I received it, it is nice and it works well!
I heard good comments about it! So I wanted to try it.
Thank you for taking the time to review our product!
I love it but need to change my shade just a little darker but i am using it and loving it. It is so easy to use and the more i use it the better i get. Well worth it
I have sensitive skin so I don't change my routine. But with this offer I couldn't resist I had 14 days to decide.and I love it im so thankful I did. I love it
Facebook adds
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I think I chose a decent foundation tone. It matches pretty good with my skin to e but comes off very easily. When i put my phone on my cheek I can see alot of the foundation coming off.
Facebook, instagram
All of our foundations are water based, since that is the best option when it comes to skincare. Luminess has been specially designed to meet the needs of all skin types (dry, combined, or oily) and tones and is made to last up to 18 hours. If you are looking for something more secure when it comes to being waterproof, we recommend checking out our Makeup Setting Spray which helps set makeup instantly leaving it waterproof, sweat-proof, and tear-proof. You can check it out by clicking on the link below.
https://www.luminesscosmetics.com/makeup-setting-spray/SL-200LC.html
A breeze. I have used these products for years. This new order was for gifts to family.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I was bummed as the color I ordered didn't look like the example. This made me look like Carmel orange. Useless now and a waste of my hard earned money
Used it before actually have two machines. Thought I would start using it again instead of my tube foundation. Wrong. Boo hoo
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Diana! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
It's the easiest way to put makeup on without the hassle. Makes you have a glow and it looks so natural! Best investment I've made so far!
Instagram, Instagram commercial
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Hoping I didn't sign up for subscription. Hard to tell with the numerous interfering messages during ordering. Product flakes. Doesn't provide full coverage.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kathleen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
This foundation goes on smooth, has good coverage, doesn't feel thick or cakey, & it lasts all day. I really like it!
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
You kept me updated on where my order was at at all times and I will be ordering more things from you but just a few at a time because I'm on a fixed income but I love it.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I just got the Breeze, hvnt been able to try it out yet. It was left in a very odd spot due to the snow, I think it had been there a few days, I'll definitely contact you back and thank you.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so happy to hear you are loving your Luminess Products!❤️