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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,192 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I love everything about Luminess. I will be wearing from here on out
The brush bristles are very hard ans stiff. I feel like I have to spray on more foundation for full coverage per each application
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Alsyon! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Worst vibe from this place
Not professional, do not listen only take orders. Not available customer service
If they aren't available they should not advertise on TV
After the purchase of the Airbrush, I saw that additional charges were drafted from my account. I called and they explained that it was a courtesy to replenish my foundation. I explained that I didn't need the additional inventory of foundation. I hadn't even cracked the seal on the first initial batch that was sent. I instructed the company not to send me anymore products or draft my account for their replenish membership. I also stated very concise and firmly that I wasn't interested. And I also confirmed the next scheduled payments for the Airbrush. I have contacted this company several time about this and the Rep assured me that December would be my last payment. My account was drafted in December for what I knew was supposed to be my last payment. One week later I received a text message regarding my past due amount. This has now become a bate and switch routine. One Rep says one thing and the collection Rep says another. Now they are threatening my credit. Amazon sells various Airbrush machine from other reputable companies. Pay once and its a done deal. This company wants you to pay into a membership. Once they have access to your checking account, debit or credit card they will forget what the last Representative noted on your file and charge you for the membership again and again and again... They will not even offer a mailing address to send in the last payment. They want access to your account. It's not about the Airbrush or building long lasting relationship. Sad
Positive- Luminess airbrush products have great coverage. Last all day. I would like to see the products come in larger sizes.
Instagram or TV
Thank you so much for taking the time to share your experience! We appreciate your input and will take it into consideration for future improvements!
The Makeup works really well. The brush is really nice to airspray and put on my face. It is easy, the color is good and it really does make me look better.
On Facebook.
We are so happy to hear you are loving your Luminess Products!❤️
I got my airbrush in a timely manner and was well pleased. Thanks for a wonderful product.
It was a great experience
Ad on Instagram
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Did not like this product, was cakey and gave a dry appearance.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Kahlea! We recently tried to contact you, but were unable to reach you. We are sorry to hear that our product did not meet your expectations and would like to ensure you are completely satisfied, and your account is taken care of. Please contact us back, and we would be happy to get you taken care of!❤️
Ok doesn't spray correctly and hasn't from day one.
No help
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Ruthie! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Absolutely love this foundation! It matches my skin perfectly
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This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I was pleasantly surprised that this makeup feels weightless and very comfortable. It isn't cakey or heavy at all. I am an instant fan!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The air brush makeup is very light on my face and the makeup does not cake on my face like other makeups that I use in the past and I love the blush and lip stick.
I saw the product on the commercial and I wanted to give the air brush makeup a try.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I will be returning the product. I was excited to try it, but once I tried it, I felt like it appeared to be the same makeup that they use in funeral parlors.
Because I wanted a simple application process with a flawless appearance.
Hi Susan! No worries! We honor a one time color match within your trial. A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
I placed an order for only the foundation, received the airbrush kit. I will be returning the kitchen reason for returning I have one. I have been using my airbrush kit for 1yr.
Although i didn't receive the shade i needed because my dark skin is very hard to match, Luminess is definitely a beautiful foundation
It was great
Thank you for taking the time to review our product, we have a 100% color match guarantee and want you to love the look and feel of your foundation! You can contact our Luminess customer care team, 1-888-793-7474 and we will be more than happy to assist you. ❤️❤️
I'm not sure how I wore my make up without using hydrating spray. This product is AMAZING!' My make up is perfect with this product. This is something I will continue using.
I notified customer service that my shade was too light. She extended my trial and helped me to choose a better shade, that was shipped immediately.
I heard about luminous on Instagram.
Thank you so much for taking the time to share your experience. We are thrilled to hear how much you are enjoying your Luminess products! ❤
Excited to try product. Tried and color was way too orange, hopefully I'll be able to try a better shade
We are so excited for you! Let us know how it turns out!❤️
Great. Quick shipping. Great color match. I'm not a big foundation girlie, but this feels super light.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
While visiting me from Europe, my niece requested to use my credit card to make a purchase on line for Luminess Breeze. When she returned to Europe the next day Sunday, I received an email from Luminess confirming the order. When I tried to call this company on Monday, I was cut off several times. It wasn't until I saw the 283 BBB Complaints that Luminess have received, that I became concerned. As a result, I tried and spoke with someone at Luminess on Tuesday, to cancel my order. When I had a problem communicating with this person, especially after trying to cancel my order, I sent Luminess several emails to confirm my cancellation and what my intentions were. I never received a response. I then notified my credit card company and filed a dispute. I have also filed complaints with the Texas Attorney General's Office and the Federal Trade Commission. I am still waiting for my money to be credited back to my credit card. They have lost my trust and respect. Beware of doing business with this company!
Tip for consumers:
DO NOT TRUST THIS COMPANY.
Products used:
None
Just fine, I'm looking forward to trying unit out, it's easier to use than I thought, I'd see the commercials and think, I don't know if I could do that but, I did it! And I'm proud of myself.
It makes my makeup look flawless, and lasts the whole day, I get so many compliments since I started using Luminess.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
I have received the package order but have not tried it yet.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Speedy delivery, great coverage, light weight perfect color match
Thank you for taking the time to review our product! ❤️❤️❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
This warms our hearts! Thank you for being the best part of Luminess! 🥰