Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Waited a little while for it. I try the product and found it too light.
I sent a email.
Through email. I thought I would try it.
Product is more like chemicals than anything, wouldn't ever recommend. Canceled my order and they never processed it.
Terrible
Delivery was a week late. Was scheduled for a Wednesday and came the following Wednesday it claimed
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Danelle, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Disappointed...Foundation Tip Broken... Primer was nice, so was the Brush!
No Reply about my Issue with the Broken Tip of my Foundation
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kimberly, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Shopping for a color was ok. The color I received was to dark (fault of my own).
When I got the product the color was to dark (fault of my own), but the process of trying to speak to someone to return the item was pain in the butt. I called for 2 days straight and wait 6-7 hours each time for a call back. I was told they will send me a new color to try for 14-days (my card was charged again for shipping), but looking at my account there is no order placed other than the original order I placed the 1st time.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Sirena, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
But we stoped to order because payed $ 80 per deliver e for order $ 20. You stopt every order and don' t take many from my card that ofer every month please.
Not the best makeup I've used. But not the worst. Will be returning
Hi Amanda! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
All four of my nieces turned me on to this company and so far I impressed but I will know a little more once I have tried everything but as far as shopping for this yes I'm impressed.
My four nieces uses this product and I will say they really looks great each time they either go to work and out on the town.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I never received my free trial of the new Luminess product. I have had the older products for several years, and still use them.
Many years ago, when I purchased my first products from Luminess
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Carmen! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The item I ordered was too dark for my complexion. They sent out a replacement in a lighter shade with no cost to me. Great customer service
See above
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I'm not a person to wear makeup, unfortunately the shade was too creamy thick for me. I want more of a natural look.
Social media.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Don't recommend this product. Customer service won't contact you back.
Can't get through to customer service. Tried multiple times to contact them.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Shelli, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have not tried it yet because the shade color is wrong.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great customer service... my share was fast too light, they were ALL over it to correct it. And...as an added benefit, I love the product
Excellent- Helen was great, chat feature on site is amazing
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I really love the way the foundation goes on and has great coverage
We're glad to have you as our customer and to see that you're enjoying Luminess products!
Great makeup. At first, it looks really light but then it blends perfectly. You don't even feel it's on.
Very quick and responsive
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I had a question about a product and used the really convenient chat. I got immediate feedback and excellent customer service. Im trying to 45 day trial for foundation with a brush because I can't stand the feel of it on my face. I've listened to several reviews on YouTube and they're all positive. I'm really looking forward to trying it.
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I can confidently say that this is a platform I will return to for its remarkable service and top-notch products.!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love the feel of this makeup and it's so easy to apply!
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
It's difficult to get the right shade in line - would like something slightly deeper/darker - but the product is very nice.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
The color is not right for my skin tone - I will need a different color palette as I everything changes to yellow/orangey color on my skin, but I love the airbrush.
I do love it because I got it on time, and the product is nice although I chose the wrong color now I have to spend more money to purchase the right color
I'm still fumbling with the instructions. Kinda technologically challenged. Not sure if I am doing it right, but I'm learning
Hi Glenda! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Foundation settles in fine lines and creases. Coverage is ok but does not last more than a few hours and easily transfers.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Courtney! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Jeanette! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! 🥰