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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,191 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Airbrush is great but the promise of delivery for the foundation is a total ripoff!
They continue to take my money from my bank account every 2 months when I have NOT recieved any foundation since November 2020. They owe me 3 refunds and I only recieved one. Each time I call customer service, they tell me I will get my refund in 3-5 business days. Its a total lie! I've called them 3 times in a period of 3 weeks and I still have not gotten it.
I called again today and asked to speak with a supervisor and the agent I was talking to said he was a supervisor and he wasnt. They lie to you to get your money and they dont send the products that you pay for. Be careful with Luminess. There are lots of other excellent companies out there that
Will send the foundation to you, hassle free and on time. Luminess is a scam and I DO NOT recommend them. The airbrush system is great but the continued foundation will stop while they continue to take your money on a regular basis. They claim to have a good refund policy, which is extremely FALSE, andvthe customer service is terrible and they lie. Ive cancelled everything with them and Im watching my bank account to see if they continue to rob me. What a joke!
I recommend ANYBODY else for your liquid foundation, definately not Luminess
Tip for consumers:
Luminess has a bad refund policy, they lie and take your money without recieving the products
Products used:
Cosmetic
The product is ok but the shipping took forever to get here.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I finf it difficult to spray on the brush. I miss more than I hit it. The coverage is very light. I feel I have to use alot of it to get the coverage I need.
Have not received a response yet but I just sent it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
This is the third time I've ordered from Luminess as I like how the make up works for me. But as far as the sprayer goes I think I like the air brush alot better.
I like how it covers my imperfections without having a ton of make up on
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Fast delivery. Received all that was promoted. Thought there would be more for skin care but everything must be bought separately.
Well i did what to try it but the color to dark so I try to get color mix but I have to pay shipping and this already cost to much so I want to return
They haven't contact me at all
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Love the color perfect match. Referred my sister to try it. It's really the best makeup I've tried in long time.
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️
Site is easy to use and reason for 1 star. This make up is horrible. It flakes and caused dry patches so bad on my skin.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Brenda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's not same as showing on videos. I would prefer brush or sponge
Facebook add
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Rafia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
A lot of hype for sub-par product. Covers fine and looks nice but feel it doesn't last but an hour-two at most before it's wiping off.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
I love this product it makes my skin look so soft and smooth, you can't see the blemishes it covers them up very nicely.
From watching the t.v commercial
We are thrilled to hear how much you are enjoying your Luminess products! ❤
Great product and company! Ordering was super easy and the website was very helpful. Got my order in a timely manor.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I really like it...it's a little light but I'm afraid next color up will e too ark but gonna try it anyways. I love the brush too.it's perfect.
Thank you so much for reviewing your experience and sharing the love! ❤️ We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match.
I love this product because it makes putting on make up so easy and it's not consuming.It saved you time and slot if work for a great price.
I first heard about LUMINESS through Facebook.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I wanted to order more make-up for my device. I'm still trying to find a perfect match by using a combination of shades.
Hi DM! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Fair is a perfect color match for me. Love the air brush texture thar evens out my skin tone without a heavy cakey look
We are so happy to hear you are loving your Luminess Products!❤️
This is the best makeup I've ever used, it's very easy and not cakey, Would definitely recommend to friends and family.
Tv and on google
We are overjoyed to learn that you enjoy using your Luminess products.❤
The shade is much to lite. I will need about 3 shades darker
Hi Morlyn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It is super easy to use, and fast. My skin feels like I have on no makeup, and coverage lasts all day!
We are so happy to hear you are loving your Luminess Products!❤️
Great.love the product.will buy again. Wish there was another brush for the primer. Brian is too small
Instagram or Facebook
Thank you for taking the time to review our product! ❤️❤️❤️
Powdery and uneven foundation. I ordered the special blurring primer and this foundation is awful.
Advertising online
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Gina, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I will not buy from again you barley get any makeup for a lot of money the color was not right either
Could reach anyone through automatic services
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Michelle! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It did not absorb or apply well to my skin. Casey. Also the concealer looked dry and emphasized my wrinkles brushes were ok, nothing special.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Wendy! We'd love to look into your feedback and make sure your account is taken care of. A member of our team will contact you shortly!
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️