• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,956
Neutral
403
Negative
691

Instant Feedback

41,191 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

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Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user albertab49
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

It does not cover all on my face. I have to areas that are problem area. Makeup separates. Does not do the job. Must be old skin.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Alberta! We would love to further assist you! Please check your inbox for an email from us ❤️

Thumbnail of user evelynb292
1 review
0 helpful votes
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October 9th, 2021

This product should be coined "NO WORDS"... pls support My Book of Spiritual Poems titled THESE SHOES A SPIRITUAL AND POETIC JOURNEY available on Amazon Barnes and Noble and E-book

Tip for consumers:
You owe it to yourself to try this Awesome Product

Products used:
BREEZE

Service
Value
Shipping
Quality
Thumbnail of user taraw371
3 reviews
0 helpful votes
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February 24th, 2024
Verified purchase

Perfect match, it's so natural. It's looks like l have nothing on.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love, we're so happy to hear you're happy! ❤ 🥰

Thumbnail of user nicoleb2544
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

I have tried numerous foundations and the Luminess is by far my favorite. Makes me look younger and more confident. Highly recommend.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user sharony779
1 review
0 helpful votes
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September 17th, 2023
Verified purchase
• Updated review

Quite easy thank you you don't even feel it blends so smooth covers face very nicely with all of my wrinkles at 78 yrs that's impossible

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Quite easy thank you
August 30th, 2023
Verified site experience
• Previous review
Thumbnail of user kimberlys2759
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

It's so easy to put on n the the color is amazing.I will order again. As for my skin type which oily, it doesn't feel oily like other foundations do.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user wendys1294
1 review
0 helpful votes
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September 14th, 2023
Verified purchase
• Updated review

Wish I could purchase more than one bottle of Bulgarian Rose serum. I actually use it on my feet and it's amazing how much softer they are!

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Love the products and easy website to use!
April 9th, 2023
Verified site experience
• Previous review
Reason I chose this business:

TV advertising.

Thumbnail of user xiag
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Very clear and precise. Accurate to the touch. I like it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤ 🥰

Thumbnail of user hopef93
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

It's easy to use coverage is good. But for me I don't like how it looks. Will be sending back. Thank you for your trial.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user patriciam4964
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

The product is great, I don't have to use face powder anymore, it gives a matte finish, which I love

Reason I chose this business:

Saw the ad on Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are overjoyed to learn that you enjoy using your Luminess products.❤

Thumbnail of user robynnel3
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

This product is great and the shade was a perfect match! I love the brush that came with my order also!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user janicee433
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

It is cakey and did not minimize more pours. The shade was pretty spot on. But that was about it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Janice! We recently tried to contact you but were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user adrianf195
1 review
0 helpful votes
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October 11th, 2023
Verified purchase
• Updated review

I think it doesn't spray but for a few seconds a d then refill too many times. I'll be returning probably.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Adrian! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

We will see once I receive my order
August 22nd, 2023
Verified site experience
• Previous review
Thumbnail of user tanyac468
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

This product is unlike anything I have ever used before. I love how soft my skin feels and it looks so natural.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user tyannat1
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

The foundation was a perfect match and didn't have a heavy feel to it

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user belindas297
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

The coverage looks great but within 2 hrs half my makeup has slid off or is all creased and no longer looks flawless

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Belinda! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user pheliciav1
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

So far so good testing it out it's a little light for my summer tan but I think will be perfect come winter

Reason I chose this business:

Looking for a quick lighter coverage

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user shannons1006
2 reviews
0 helpful votes
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August 19th, 2023
Verified purchase

Easy to order!
The products works great!
Love the hydration first and a really nice brush comes with it!
Excellent product!

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience!

Thumbnail of user wandao102
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

I ordered the foundation the color tan and I did all the instructions my faces Orange I guess I need to step down a different color other than that everything is okay

I haven't talk to anyone yet

Reason I chose this business:

Commercials

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Wanda! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user leannam62
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

I have never used an item that actually stains your lips. This is perfect. I do not need to reapply in order for it to stay on.

Reason I chose this business:

A friend/coworker

Thumbnail of user delightt2
Delight T. – Luminess Rep

We're glad to have you as our customer and to see that you're enjoying Luminess products!

Thumbnail of user rachelb1472
2 reviews
0 helpful votes
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March 30th, 2023
Verified purchase

I love that it works well feels a lot better than normal makeup not as heavy and you don't have to use as much

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you

Thumbnail of user rebeccay681
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

I bought for Christmas gift for my daughter which has three kids. She likes makeup but not the time to put it on soil figured this could help her.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Rebecca! We know she'll love it just as much as we do! Let us know if we can be of assistance in any way.

Thumbnail of user sheilaq34
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Received product in a timely manner, no issues, I like how they have a face match to find out what color is good for you

Reason I chose this business:

Oil free make up

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user pata298
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Just received the package can't wait to try. Hoping I can look like the girls on tv. Will know in a little while how it does

Reason I chose this business:

I was impressed with the video on tv

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user melissas2842
1 review
0 helpful votes
  • Send Message
March 14th, 2023
Verified purchase

Just not got me. I will be sending back. Takes too much to cover my face does not look good as shown on internet

Reason I chose this business:

I thought I would like it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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