• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,956
Neutral
403
Negative
691

Instant Feedback

41,187 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

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Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user selinar33
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

I received my package. It was in good condition. All parts are in tact and we're sealed appropriately

Reason I chose this business:

Social Media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user mirtess
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Since I start using luminess I Fall in Love the way my skin look. I don't like nothing heavy on my skin and luminesss give me the nice natural look I am 51 years old and I look great!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user kristieo19
1 review
0 helpful votes
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December 26th, 2022
Verified purchase

Your site is slow and not very reactive. Also, it is very confusing on which foundation to pick because you don't have the mystic shade 3.

Reason I chose this business:

I had an agent who originally sold me my sprayer and makeup.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! We definitely recommend using our website on a computer or laptop, or using our Luminess app on the Mobile app store to make any orders or adjustments. This will ensure all features are readily accessible and functioning properly as well as easy navigation. Sometimes, using a mobile browser on a device will condense all the information a website has that prevents certain functions to work. Let us know if you have any questions! We are here to help! (:

Thumbnail of user tunjio
3 reviews
1 helpful vote
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June 12th, 2019

This is so lovely and nice
I can't wait to purchase more.

It's a wow products since the day i started using it

Thanks so much

Thumbnail of user carolw162
1 review
0 helpful votes
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December 22nd, 2017

I am yet to try mines, I received my order during the course of this week and Im just waiting until after the holidays. Thanks much.

Thumbnail of user michelev205
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

It took 7-10 business days for my order to ship then another 4-5 days to receive

Reason I chose this business:

TV commercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

We apologize for the delay! Let us know if you need any help! We are here for you.❤️

Thumbnail of user makaylah30
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

Zero coverage real spotty watched tutorial I do not like it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Makayla, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user crystalh862
1 review
0 helpful votes
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February 20th, 2024
Verified purchase

I was surprised it was delivered so quickly. I have yet to try the product!

Reason I chose this business:

T.V. Camercials

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user wandah459
2 reviews
0 helpful votes
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August 15th, 2023
Verified purchase

Works like foundation but you use less, and it matched my skin color pretty well, overall pretty great

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user loris1824
2 reviews
0 helpful votes
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February 19th, 2024
Verified purchase

Shopping easy shopping fast n hassle free. So happy with the product.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey! ❤️❤️

Thumbnail of user tinaj530
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

It was very easy to order and pick out my makeup choices. It came pretty quickly and well packed! I downloaded the app and using it often.

Reason I chose this business:

I’m be watching ads for years but I saw the new aerosol like can on FB and decided to try it! And so far I love it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We're glad you had an easy time shopping! Thank you so much for reviewing your experience and sharing the love! ❤ 🥰

Thumbnail of user michaelb9972
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

My wife and daughter both love it! They have wanted everything offered. They think the offer is great.

Reason I chose this business:

Tv advertising

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user vickies339
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Looking forward to using it. I have used other Luminess products before and have not been disappointed yet.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user somebodya
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

Thankyou for your services. I am very pleased with your product as well as your services. Most excellent.

Reason I chose this business:

I heard about Luminess years ago on an infomercial. Ive wanted to purchase Luminess for so long now and just never could really afford it but I saved up and purchased a few of your products and I know i will love them once i figure out how to properly use them. I am 54yrs old and have lost 50 or so pounds and with that being said I now have DARK CIRCLES AND BAGS under my eyes and am trying to learn how to make that look better with luminess. Ive ordered some concealer from you :) lets hope that helps.

Thankyou for everything :)

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user carriej215
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

This product did not disappoint! It has a flawless coverage! It has a wonderful texture. My skin feels and looks so nice!

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤ 🥰

Thumbnail of user tammyp710
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

I absolutely love this product! Best light coverage ever! I can't tell I'm wearing any makeup at all.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are sure that you are going to be enjoying your makeup once you receive it.❤

Thumbnail of user pamk517
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

Waste alot by spraying on the brush. Unhappy with amount needed for minimum coverage. I do not wish for anymore of this product. Want to cancel.

Thumbnail of user dulcel18
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

I don't wear make up much I don't know how to apply make up but I tried luminess and it was easy and loved the way it looked

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user lindar3467
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

So far so good kind of light on the color match but I believe it will just! Ake time getting used to the Sprayer.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions throughout your Luminess journey! ❤️

Thumbnail of user evviet1
4 reviews
0 helpful votes
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August 10th, 2023
Verified purchase

I like the look and feel of the Luminess foundation; however, it doesn't give me a seamless look all day long. I'm disappointed in that.

Reason I chose this business:

My mom used it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Evvie! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user elizabethr1066
1 review
1 helpful vote
  • Send Message
February 2nd, 2021

I tried and didnt like the makeup,, I called twice to cxl and both times they tried over and over to get me to keep,,, i told them the makeup had NO coverage! Colors were too brown, or too light or dark... they almost let you off the phone, the first time I caved the 2nd time they went on and on and kept trying to discount the kit to kee ip,, i finally had to stop them in mid sentence and say I DONT WANT IT! Then after we finally established I was returning they kept saying if you keep the kit you will be charged the monthly amount. I am done! HORIBBLE HORIBBLE! If you get this to try you better like it if you try to cxl they will keep trying to get you to keep!

Tip for consumers:
DONT GO THERE!!!!!

Products used:
n/a

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyc1337
2 reviews
0 helpful votes
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February 19th, 2024
Verified purchase

Great match great product I love it. I'll definitely reorder.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user jennifers5090
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Ok. So far the product covers well but I do not like the finish. It makes my face dry; I had to mix two together

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user debbieleet
4 reviews
0 helpful votes
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April 10th, 2023
Verified purchase

It came out too fast, then it was gone, I had to put more drops in the well, and it didn't go on so easily!

Reason I chose this business:

Woke up in the early morning TV commercial.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user bekkit
1 review
0 helpful votes
  • Send Message
February 11th, 2023
Verified purchase
• Updated review

Had to reorder my system stopped working, I contacted via email and still haven't heard back. I just ordered a new system instead of waiting.

Reason I chose this business:

Already use the system but my current one stopped working

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Bekki! Let us know how this airbrush turns out - if you come across an issue, let us know! We would be more than happy to resolve this and send a replacement! (:

I like the foundation can't wait to try the other products
October 14th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I already have the stylist for foundation

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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