• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,958
Neutral
403
Negative
691

Instant Feedback

41,182 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user jenis37
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

I've tried this before and am hoping I've picked the right color. It was a different brand but I prefer this so much more.

Reason I chose this business:

Again, I’ve used you before.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a review! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, do not hesitate to reach out to our customer service team at 1-888-793-7474 and request a color match.

Thumbnail of user rhondal230
4 reviews
0 helpful votes
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February 17th, 2024
Verified purchase

Makes me feel more attractive, I feel better so about how I look and feel

Reason I chose this business:

Using for several years now

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user amberh953
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

I have never had anything like this it is amazing! It's light and last all day! I will be buying more of this product.

Reason I chose this business:

Wanted a great foundation that was light, smooth, and lasted all day with full coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user cathyl593
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Sorry I haven't had a chance to try yet. I'm on vacation so as soon as I get back home.I will let you know

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user chrisr2308
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

I loved the color of my foundation but needed to change it a little. Wasn't sure how to contact you.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love, glad to hear it was an easy experience! ❤

Thumbnail of user tammys1463
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

Quick and great no extra sales very happy with the ordering process- speedy delivery just tried it today and seem to like the product!

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience!

Thumbnail of user sherryc744
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Experience is good except I have very sensitive skin and have itching. No breaking out.
I want to continue trying Luminess for awhile.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess! We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user donnab3407
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

Very excited to receive couldn't wait to start using. My skin looks flawless. It's exactly what I needed! I'll definitely keep buying.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user amandad1823
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Just okay. I really like the brush but the makeup isn't as great as I thought it would be. It is okay though.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We appreciate your feedback, as we are always looking for ways to improve! If you have any questions, feel free to message us directly. We’re here for you! 😊💖

Thumbnail of user anitav15
1 review
1 helpful vote
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January 15th, 2018

The infomercial did not inform that 3 monthly payments of nearly $40.00 would be billed to my credit card. I feel the cost was misrepresented.

Thumbnail of user ritar200
1 review
10 helpful votes
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October 1st, 2020

19.99 turns into 500.00 they keep taking money out of my account I cancelled this craptwo months ago and you continue to take money

Thumbnail of user karhrineb
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

When I opened my box to try my new Luminous Air every single thing in the box was covered with foundation. EVERYTHING. I spent the time I had cleaning up instead of trying the actual product.

Reason I chose this business:

I have not been wearing makeup lately and I hope it would help me to start wearing makeup on a regular basis.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Karhrine! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user janm132
1 review
0 helpful votes
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January 20th, 2018

Customer Service needs a lot of approvement, difficult to reach a live person even when you have their extension. They do not return your call!

Thumbnail of user mariap2620
1 review
0 helpful votes
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June 18th, 2023
Verified purchase
• Updated review

I love lumpiness
It's picture perfect make for a woman my age who wants to put make up on quickly and looks flawless.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Nice surprise
April 4th, 2023
Verified purchase
• Previous review

Loved it. Will be ordering more. I finally found the coverage I needed for my age.

Reason I chose this business:

It seemed too good to be true and it turned out excellent.

Thumbnail of user diondred
0 reviews
0 helpful votes
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November 24th, 2023
Verified purchase

The foundation and primer were as described. I loved the smooth polished look of my makeup and it lasted all day.

Reason I chose this business:

An ad online

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user sherryh663
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

I absolutely love this, it covered up the age spots on my face so very well I couldn't ask for a better product.

Reason I chose this business:

I used to have the older one the pen shaped one and I love that one so I had to try this one.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user pattic284
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

I don't wear a lot of makeup only when I go out! However ever since receiving Luminess I love it, the lightness that I am wearing everyday!

Reason I chose this business:

Ad n facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user lisbehtp
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

No es mi tono y no cubre en general no es lo que esperaba ni lo que promocionan

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Fue un placer atenderte! ¡Estamos muy contentos de haber podido atenderte! Háganos saber si necesita algo más, ¡nos encanta hacer felices a nuestros clientes!❤️

Thumbnail of user yanar8
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

It wasn't for me I guess the color was off and it takes a lot longer to apply than traditional makeup.

Reason I chose this business:

Social media

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Yana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user elizabethb3632
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

I would like to return the product. It did not match my skin tone and it made my skin itch.

Reason I chose this business:

On Facebook.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Elizabeth! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user charlottes727
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

I'm 60 and normally foundation make me look older. This didn't age me. It even took a few year off

Totally love it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user kittyb80
1 review
0 helpful votes
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February 27th, 2024
Verified purchase
• Updated review

I like the primer and setting spray but not the makeup

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello there! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Hope it works
February 4th, 2024
Verified site experience
• Previous review
Thumbnail of user silviap93
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

The experience was so fast and easy.The makeup is very soft and delicate for matture skin.Look natural.I love it.Thank you

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user cynthiar1934
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

Not sure this is for me. Too yellow…:.may return ………….

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Cynthia! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user stephenf1320
1 review
0 helpful votes
  • Send Message
October 8th, 2022
Verified purchase

This is my 3rd luminess air and they get better each time I've been using luminess for over 15 years

Reason I chose this business:

Flawless look... no cakey look

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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