- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,178 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The order process was easy, and the customer service with respect to communication has been awesome!
I saw Luminess advertised on Instagram.
Terrible was a scam never got order and was charged $23 for shipping
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Tiffany! We have been recently trying to contact you over the past couple of days but have not been able to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
For some reason the first two attempts stuck on continue. This happened on credit/debit entry twice.
Thanks for leaving your review with us! If you are experiencing any technical difficulties with our website, we recommend making sure that your browser is cleared of any data cache and cookies, and ensuring the connection is stable. Sometimes the website wont function correctly if the data cache and cookies hasn't been cleared out lately, or connection errors. Try those steps out, and let us know if you have any further errors - we are always here to help! (:
Very disappointed,,,very poor coverage…& I have perfect complexion. Expected more! I can return w/ instructions.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. We noticed you have been previously assisted and just wanted to follow up! Please contact us back and we would be happy to get you taken care of!❤️
I don't normally enjoy make up. I don't wear make up on a regular basis but this makes it easy to do so.
I think through social media ads... not really sure.
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
But I got another spray I didn't order I'm sending it back I only use weekend take me forever to use first one. Please no more can of spray
Waiting for a return label. Don’t want any more spays for a while. Please CANCEL OR HOLD ANY FUTURE CANS. I am 72 will only use on occasion
Thank You
*******@gmail.com
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Barbara! We recently tried to contact you, but were not unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The foundation and primer are great! Foundation was a great skin tone match. Will definitely order again.
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
So far so good. I think I should have gotten the medium beige.
I had a different model.
Hello Denise! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The primer and foundation are excellent. Love the coverage and the skin match.
We are so happy to hear you are loving your Luminess Products!❤️
Arrived quickly but shade is too light will return and reorder another shade so I have not done a wear test yet. Will update once I get a new shade.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Ashley! I'm sorry to hear that you are not 100% satisfied with your foundation. All of our trials include a free color match, a member of our team will contact you shortly!
Want to return not Happ 😭😭😭 I do not like this product at all
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Ashley! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I tried to open a chat concerning the part of the 14 day trial products to return, but no one ever came into the chat.
never reached anyone on chat
Hey Lyn, feel free to contact our customer delight phone# 1-888-793-7474 if needed further assistance or, help with any questions you might have. ❤️❤️
I was very happy with my breeze. I like the hands free makeup application better than regular hands on process. My face feels cleaner for it.
Thank you so much for taking the time to share your experience. Let us know if you need anything throughout your Luminess journey!❤️❤️
Very easy to apply and love the shade that was picked for me.
Thank you for taking the time to review our product! ❤️❤️❤️
I don't love how it went on, it just sat on top of my skin and didn't blend well. The coverage wasn't even for me.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Patricia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I will give a review once I use the product so stay tuned to see what I really think about this product
Thank you for leaving your review with us! Let us know how it turns out!❤️
The application is really nice! I thought it might be a little to fussy with 3 steps to apply but it's so quick and easy and I love the look!
Thanks so much for leaving your review with us! ❤️
I'm so excited to use this new product from luminess. I've always liked and use their products in the pass. Thanks Luminess.
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Quick and easy
Display was most attractive and informative.
Gave me something to look forward to when I would receive the product.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Coverage not as good as shown on TV - Had to refill three times, and could still see the dark circles under my eyes,
Primarily for skincare.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Experience was great. The product itself not so much: love the spray machine but the make up itself doesn't work for me. It will be going back.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Any marks or flaws it will make it disappear and give your face a bright new look. I love it I would recommend this product to anybody.
The companies are well known and have wonderful products
#BestDecisionEver! You’ll never go back to traditional application systems!
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Amber! Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!