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Luminess has a rating of 3.8 stars from 5,257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,118 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Don't like the way it collects in the wrinkles, makes them show up more, will not buy again.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had never used a spray makeup before and Iam 72yrs old. I open the can and sprayed my face. I never laughed so hard as the makeup was in my hair and ears,etc. I told my 16yr granddaughter and she said "grammy you are suppose to spray it on the brush". She also had a good laugh.
We really appreciate you taking the time to share your experience with us.💖
I'm loving the opportunity to try this product without having to hurt my budget! I've been hesitant because of the possibility it's not a good product for me and didn't want to waste the money. How can you say no a 14 day trial! So glad I decided to give it a go. Definitely going to go all in! Love this foundation!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It transfers on to your close Even if you use the sealant spray so I have to be careful what I wear when I use it!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Suzanne, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I have HUGE PORES AND SUPER OILY SKIN. I was hopeful bc this product says it's sweat proof. Ummmm…. NOooo
I received on a Saturday and have used it 2 times giving it a chance. Not only does it not cover, but it makes me look like an orange impala limps. All my pores come through and it makes me even more oily in less than 3 hours plus it smears off. I will be asking for my money back and returning this product. For a company that says they've been around for 20plus years they need to not claim to be sweat proof for all types skin. That's false advertisement.
I am being expect to pay to return a product that doesn’t work. SMDH!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Elizabeth, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Great products, but using the points is difficult. Twice I've ordered and not been able to use them. I've never had an issue at other sites. And yes I am computer savvy.
But the order tracking to see if I received my order was super!
Good, and they reversed my purchase, but I had the same issue with the reorder.
Been using for a while and don’t remember how I came across it.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
I bought the airbrush primer this time which is a great way to start your makeup off with. I have been impressed with all of your products!
Television commercials
Hi Gayle, we are so happy to hear you are loving your Luminess Products!❤️
Didn't get my discount online at first but they immediately reached out and resolved the problem. Great people to deal with!
Awesome
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The products l received are the best. And the color makeup that I chosen is a perfect match for my skin tone
I saw an ad on Facebook about Luminess
Hi Leatrice, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Not good, the color was for a white person. It was very pale on my skin and I chose a tone on the medium picks
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Johnise, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I purchased the14 day trial foundation, primer, and brush set. The shipping was fast! The quality of the products was well worth it! The foundation fits to your face color perfectly. Once you do the color match it's amazing how much it looks so natural. I have freckles, fine lines, wrinkles, under eye bags and it never once got all creased looking. It didn't even feel like I had any makeup on at all! The primer is light and smooth smells great and has a cooling feeling when applying. I would totally recommend trying these products you have nothing to lose with the 14 day trial you pay shipping only an can return it no problem but I'm pretty confident you're going to love these products as much as I do!
I saw a video on Facebook showing older woman using this foundation
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Too expensive for such a small can. I do not think the size for the money is worth it.
Hey Stacy, We have recently tried to contact you and were unable to reach you. We completely understand your concern about the price and size. It’s important to feel that you’re getting good value for your money, and I appreciate you sharing this. We aim to provide the best in our products, and your feedback is invaluable as we strive for continuous improvement. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Loved for someone who hanging skin. I just feel like the color I ordered was too light for me.
I saw it on tick tok
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support. If for some reason the color is too light for you, we do offer a free one-time color match if you like.
I'm going to see how flexible they are with returns and if there really is a perfect match for me. Color was extremely off.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
This makeup has great coverage. Goes on smooth. It lasted all day long it was still good at 10 that night. Thanks for letting me try it before I buy it. Makes me feel awesome.
Ad on social media.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
All in all it's a great product. I love the way it makes m skin feel.
Purchased a while ago.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I like the product but my concealer it's to thick and no matches my skin
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Dolores, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
Product is nice but not for me leave my skin so dry thank and give some reaction to my face
Facebook advertisement
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Marlene, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I love the product! Easy to apply and works well with my skin. I'm 75 And I'm surprised at how well this works. I have worked in the retail cosmetic industry at Macys, Nordstrom and Ulta Beauty.
I saw a demonstration on Instagram
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Some of the product would spray elsewhere. Foundation went on well, color matched but after some time it made me look red.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Oriel, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was supposed to be on a special. And you ended up charging me $80 altogether. The product is just OK. Coverage is not as good as I asked for.
Ads on Instagram.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Cynthia! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Love it, it works great and makes my skin look so much better.
Hi Edynn, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
It's not what I expected.to look on my face, it doesn't cover like I thought it would.
I do not like the product. I called and asked about returning the makeup before my trail ended.
Hi Rebecca, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
The coverage is pretty instantaneous and definitely buildable. The color match was off a shade or two, but I still used it a few days to see if it would last all day which it did not. I tried it with and without the primer and with and without the setting powder, and no matter what it was clumpy and cakey by the end of the day. Not impressed at all
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello there! LUMINESS Airbrush Spray Silk Foundation & Hydrating Primer Kit cover imperfections, fine lines and wrinkles for a flawless finish. Please keep in mind, the coverage depends on personal preference. Our Airbrush Spray Foundation is buildable, so you have nothing to worry about if you prefer a higher coverage finish! 🤩
I love the product luminess foundation. It's surprisingly good, my skin look flawless. I was afraid of returning it in the beginning prior to getting the product, but after trying it, i love it. Im keeping it
We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.