• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,961
Neutral
403
Negative
691

Instant Feedback

41,172 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

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Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user normas425
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

I'm so happy I order it to try it. The foundation spray is perfect smooth for my skin. I would order again for sure.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user janicec1516
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Delighted to be able to purchase replacement head for Luminess Silk & Smooth. Luminess is the best at removing facial hair.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user lauriea331
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Great product! Lots of compliments on how nice my skin looks. Easy to use. Definitely will
Recommend.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user elaineb856
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

I need change my foundation or return
The shade doesn't match with my skin. And I have no answer from the company.

No answer yet

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Elaine! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user laurab3939
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

The printer goes on smooth. The coverage really for build. Need to assess color options as I think my color is hard to match.

Thumbnail of user delightt2
Delight T. – Luminess Rep

I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please check your inbox for a message from us!

Thumbnail of user wendyn153
1 review
3 helpful votes
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March 25th, 2021

This product is junk and I do not want it. How do I send it back? Don't waste your money people. Junk, Junk!

Thumbnail of user katherineb1260
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Pleasant experience. I like the product, I'm just interested to see how long it lasts before I run out of it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user heatherb2287
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

The shipping was fast! Hopefully I like the products!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user tiffanyp512
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

I don't normally like the way makeup feels on my face but the Luminess product feels very natural on.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user ellenc493
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Easy Breezey experience! Luminess has me glowing like my younger years. Compliments are many. Thank you Luminess.

Reason I chose this business:

I have used your products before and was pleased. Again I am happy.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user kellys2377
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

This foundation is so awesome! I would recommend it to all my friends. I love the way it blends in my skin.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user stefaniem131
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

Got them within 1 week of ordering and my card was never charged. Todays is the day 1 to start the tryouts. Very excited

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user mellissaf9
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

The primer wasn't open but the foundation was already opened looked like it been used also. Then the color is a little to dark.

Haven’t gotten a hold of anyone. So if someone could call me that be great *******240

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Melissa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user heatherl1285
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

Took forever to get to me I haven't tried it cause I bought something new

No one answered

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Heather, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user debbiea521
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Just received the product yesterday. First, the color was way off. Second, the instructions on how to use were vague. So far, not happy with product

Reason I chose this business:

A wish to come true

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Debbie! Thanks for leaving your review with us! We are so happy we got you taken care of by sending over a different color match! We also sent over a link to visit our Makeup Artist for you to ask any questions on how to use the system and the makeup! Let us know if you need anything else!

Thumbnail of user maryc388
1 review
2 helpful votes
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January 2nd, 2018

Just received it have not used it not sure when I will to busy with holidays cooking and visitors looks complicated and haven't read anything yet

Thumbnail of user tracym1229
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

Used for the 1st time this morning and love it, however I had to use more of the foundation than expected for one time, seems to run out very quickly

Reason I chose this business:

Looked like a great change for me.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tracy! Thanks so much for leaving your feedback with us! Our recommended drops is 4-8 drops! First time users tend to apply the makeup too close or push the trigger all the way down which can use up all the makeup. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user ruths1471
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

I called after my first try and she suggested using the drops from the Love tube. I have tried once, but i still feel that the color is not right.

just did above

Reason I chose this business:

I was hoping for coverage of some of my age spots.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Ruth! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user johns12212
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Great it's fabulous and easy to order would like the foundation base to be a little easier but still lurking a lot more to figure out

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user pearlm110
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Ordering was very simple order came when I was told it would very pretty packaging so far very happy with the way everything has worked out

Reason I chose this business:

Advertisement in mail

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user lindam5138
2 reviews
0 helpful votes
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February 27th, 2023
Verified purchase

I have not used this product yet- I had a procedure on one of my eyes and am not able to use makeup at this time

Reason I chose this business:

Ads are amazing, want to try for myself

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Linda! Thanks for leaving your feedback with us! We completely understand and would love to offer further assistance on using our system! We have sent over an email to you to let you know of your trial period! Let us know if you have any questions, we are here to help!(:

Thumbnail of user bettye693
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

1/26/23 I'm returning the products, not comfortable with the airbrush. Please cancel any membership!

Thanks

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user barbarag129
1 review
0 helpful votes
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January 16th, 2018

My wife wears glasses to see close up. She is quite frustrated after the first 3 initial attempts and is ready to throw in the towel.

Thumbnail of user kristip157
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

I was satisfied with my experience with Luminess! I was happy with trying out new makeup without having to pay full price!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. Let us know if you need anything throughout your Luminess journey! ❤️❤️

Thumbnail of user michellek2003
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

I love this product. The coverage is so light but is amazingly full coverage but I won't be able to purchase it again. It is too expensive.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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