• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,961
Neutral
403
Negative
691

Instant Feedback

41,172 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user millig5
2 reviews
0 helpful votes
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February 7th, 2024
Verified purchase

Glad I can try before I buy because I don't wear makeup everyday and I can reorder when I need to replenish.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user karenar7
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

It was very hard to pick a shade. My shade is too light but I can't figure out if I can exchange it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️

Thumbnail of user kimmiek9
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

I wasn't wowed by this product like everyone else isn't he comment section was. I probably won't purchase again.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kimmie!Let us know if you have any questions! We’re here to help!

Thumbnail of user tinsm1
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

Called customer service requested next shade up as the shade I ordered didn't match - I'm waiting on new shade to arrive

I explained situation to rep and he placed order for new shade

Reason I chose this business:

Because It is different type if foundation I wanted to try.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user debbrac10
1 review
0 helpful votes
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August 27th, 2023
Verified purchase
• Updated review

I find choosing a color online is much different than choosing it normally because the colors are not holding true online.

Checking out was a little bit harder because I wanted...
July 5th, 2023
Verified site experience
• Previous review

Checking out was a little bit harder because I wanted to use my credit card and not Apple Pay. It wanted to add my Apple Pay and my credit card at first and I didn't want to have both on file.

Thumbnail of user tristaw20
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Love that they were offering a free trial at a very affordable price so I could try it out. I always wanted to for years! Long story short I love it!

Reason I chose this business:

Tv/ads on youtube

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Thank you for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user michelet393
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Have received my 1st order. Have not had a chance to try it yet. Ordering shipping and receiving it went smoothly

Reason I chose this business:

I have followed luminess for several years. Finally decided to try it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user dawnd955
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

I love it and love the way it looks on my face! Very easy to apply and looks very natural

Reason I chose this business:

From a friend

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user sheliag75
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Good coverage but not for oily skin. My skin was oily within a few hours and the transfer was horrible

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! Feel free to contact our Delight Customer Care Team at 1-888-793-7474, if needed further assistance, and we will gladly assist you! ❤️❤️

Thumbnail of user brittanyh51
1 review
0 helpful votes
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January 3rd, 2018

I just received mine, have not had the chance to use it. Was super excited until I was reading these reviews.

Thumbnail of user wendyc281
11 reviews
13 helpful votes
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May 28th, 2019

You can see in this company the best selection of almost all of the top brands at your fingertips. Highly recommended.

Thumbnail of user tammym1800
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

I love Luminess. The texture and feel are amazing. Feels like nothing on my skin yet it provides adequate coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user sheresew3
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

I'm going to return it, it's not for me. My skin gets dry with it so I'm going to pass but the packaging was great and it smells great

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user janem1493
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

I'm having difficulty matching my skin color. I look to orange no matter how I mix the colors that I have

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user sherib27
1 review
0 helpful votes
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January 16th, 2018

Great, I am still perfecting the technique and may need a lighter shade makeup, but I am pleased at this time.

Thumbnail of user paulk2236
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

I know that once I/we have a chance to use the product we might be better prepared to leave a review.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user suzanneb863
2 reviews
0 helpful votes
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April 10th, 2023
Verified purchase

I am excited to start using this product to help my skin tone and get maximum coverage on my dark spots.

Reason I chose this business:

I saw it advertised on TV.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user amburm4
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Took longer than I expected but it was a good experience. I will be sending it back though because it is not the right shade.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user hollya507
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

Not much coverage with one application. U spray it on the brush and feel like it's getting everywhere.

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Holly! We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost!

Thumbnail of user lindseys390
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Love the way it applies to my face I just ordered the wrong color I should have went to the #40 not #30 it's to light for my skin!

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Lindsey! We would love to further assist you! Please check your inbox for an email from us ❤️

Thumbnail of user camp26
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

I ordered a shade to light on my makeup. I called and they sent me the right shade at no extra charge. Very helpful and very polite.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for sharing your experience! Let us know if you need anything throughout your Luminess journey! ❤️

Thumbnail of user minervam36
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Loved the colors and the products they are good quality and I am excited to gift this for Christmas to one of my daughters!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are overjoyed to learn that you enjoy using your Luminess products.❤

Thumbnail of user stephaniem3430
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Cannot use at this time. I've heard it was a good product, however, I am unable to use it at this time.

I have been unable to get through to customer service. I wish to cancel this order/subscription. I am unable to use this make-up at this time.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Stephanie! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user theresam1386
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase
• Updated review

I love the try before you buy! The product is great but it uses more to cover up than I thought it would.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Awesome and I love the try before you buy
October 7th, 2023
Verified site experience
• Previous review
Thumbnail of user patriciab4543
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

The online request was Fast and efficient. My order arrived and it looks and feels great on my skin.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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